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April 2024 by Jaclyn Hutcherson
This location has terrible staffing. Nicco is the only employee worth dealing with, he is polite and professional. The other tellers are incredibly rude and blame the customers for holding up the line if they have multiple deposits instead of having other tellers come help keep the line moving.
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March 2024 by Ната VISHEN
Today is a great day because I finally found the Bank of America manager I've been looking for for 2 years! And this is Olga the manager! Before that, she worked at the Bank of America in Vienna and I always signed up with her, because she is a professional in the best sense. She understands all the subtleties and nuances, quickly navigates the needs of the client, finds the best solutions. But one day I came to that bank and they told me that Olga no longer works at their bank in Vienne and could not tell me where she had transferred. In two years of visiting the bank in different places, I have not been able to find someone like that. Recently, one of the Bank of America employees told me that she knows Olga and she works at 13928 Lee Hwy, Centreville, VA. Today I was there and I was very glad to get an appointment with her. She solved my problem with the transaction, which could not be solved before her. She approaches the client's problem very carefully and is interested in solving it. The big plus is that she speaks several languages. Now I am a regular customer of this bank branch! I'm ready to drive further from home, but this manager is a real find!
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March 2024 by Eric Chung
Bank of America in Centreville, VAI stopped in to get some $1 change for my trip for tipping and had the opportunity to speak with the manager (Ryan Oh) about sending money to South Korea, something I've always been curious about.Even though I didn't have an appointment, he was very helpful and detailed, and I was assured that he would follow up with me over the phone if I needed to clarify anything further.This has made me realize that this is where I would like to take care of my international money transfers in the future. Thank you.
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February 2024 by Mai Viriya
Customer service is horrible at Bank of America especially at this location. I recommend banking at another bank in general.
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February 2024 by RJ Y
Bank of America doesn't hire enough competent employees to handle customer service and to serve customers properly. I recommend banking at another bank. Customer service over the phone is horrible at communicating simple information and instructions for simple tasks. If you have a loan / account or business account with them I recommend moving to another bank.
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December 2023 by Alex
Without going into long details, when I went to the branch, the manager, Olga, was having some kind of altercation with a customer. There was a long line with no one to help the customers for a while. One could easily tell customers were very frustrated. When it finally came to my turn, it turned into a most unpleasant experience with Olga. She was very abrasive and condescending. Her attitude was that customers had no value to her or to Bank of America. I never had any issues before. She must be new to this branch. I hope they bring back old managers.
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December 2023 by ashok khosla
Your representative Ms.Gory Sharma was very helpful in answering my questions.She seems to have Good knowledge in finance which helped me in making decision.Ashok Khosla
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November 2023 by mauricio escobedo
Bank of America are thieves with those high interest rates on credit cards. I am disappointed in that bank. I do not recommend it at all.
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September 2023 by Kevin Kovack
Stable big bank with local charm; This is what you want as a banking customer. It's the best of both worlds. Matsuda and Niti were able to swiftly able to help me with my banking needs as well as answer all of my questions. They're extremely professional and you'll be happy when you run into them while you're there!
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August 2023 by Jay McAninch
I'm giving 5 stars to Liliana Loyola, Senior Banker at the Centreville Branch of BOA. Simply put, she's great! She's forgotten more about customer service than everyone else combined at that branch. In fact how that branch operates barely rates 3 stars but Liliana is a diamond in the rough. If you need help, ask for her and you'll be happy.
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May 2023 by Arman Azizi
Ms. Gory Sharma was extremely kind and helpful with setting up my credit card account. She was very patient and explained every step along the way. She was super knowledgeable about all the products and services provided by the bank, and she also gave great advice to build credit. I will definitely be referring her to others and will be coming back to her for any help or questions I have.
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May 2023 by S K
Today I visited this branch with my 18-year-old daughter to open a checking account and apply for her very first credit card. I must say, our experience was wonderful, thanks to the exceptional service provided by Gory Sharma. She efficiently guided us through the process, ensuring that all necessary documents were in order. Her professionalism and knowledge were evident as she answered all of our questions with patience and clarity.What impressed me the most was the promptness with which our requests were handled. Gory swiftly processed the paperwork, ensuring that we didn't have to wait for long. It was apparent that she had a good grasp of the bank's procedures and was able to navigate through them seamlessly. Gory took the time to explain the features and benefits of the card, making sure my daughter understood its responsible usage. And her credit card application was granted on the spot, which made both me and her happy.Furthermore, I was pleased to observe the teamwork and collaboration among Gory and her co-workers, such as Tasneem Mamoowlla and others. They worked together effectively, assisting each other when needed, which created a positive and efficient environment.I would recommend this branch to anyone seeking banking services.
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May 2023 by Steve Kim
I just opened the first savings account through Merill. Glory Sharma has done excellent services, helping me investing my funds with CD’s in a wise way. It was thorough and professional. Thanks.
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March 2023 by Ahdiya Ali
I don’t have any problems for a long time now
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March 2023 by Ammar Alqaraghuli
Bank of America is the worst bank I ever used! They are nice only when all benefits they get is 100% made and guaranteed. They are worst when any changes can arise.
