“Let me tell you. Ms. Tosha and here crew are the BEST! I have had storage units here 4 or 5 times. This time I had to store a whole house. When I toured the unit and at move it, it was very clean. Keep up the good work and you will have a customer for life!”
“Amanda was helpful and nice as can be she made us feel like she was a part of the family I thank god for her if u go to extra space storage on Jefferson ask for Amanda”
“Tina was great! She made the process of moving in and out very comfortable for me & she has an amazing personality that’ll make you want to stay forever ! Thanks again Tina!”
“I highly recommend this place. The prices are decent. Staff is friendly and very helpful. They often have some really good specials going on. So you can get a bigger unit for the same price as a smaller unit.”
“Great customer service. Jean was able to help me fix my mistake when I booked my unit online, and she found a unit that worked for me, did the transfer for me, and had answers to all questions I had. Good security measures at the facility as well.”
“Erin was so welcoming and very informative. She explained the process step by step with the hours how the insurance protects my items opposed to renters insurance. She also honored the web rate. She’s so down to earth I’d recommend this location to anyone!!! Thank you Erinnnnn!”
9AM - 5:30PM
473 J Clyde Morris Blvd, Newport News“One improvement needed- - Would be helpful if they paved the access road. It's in really rough shape.
Excellent facility with easy access to nearby roads. With online access, there's minimal contact with customer service representatives but when you need to talk to someone, they're available during normal business hours.
Access codes and gates allow for quick access during longer hours than the office and gates provide security. Highly recommend.”
“Went to public storage to see about getting a small unit , Naya was very educated on how much space was in the unit for the items that i wanted to fit in the space . She was informative about everything i needed to know in explain how the process work. when im ready to rent the unit I would definitely be back to rent from here”
“Really liked this place, I was only renting here for a few months but I had a great experience. Very affordable, manager and staff are very nice and helpful. Very clean and professional.”
“Veronica was so helpful and kind. Walked me through the steps and asked if I had any questions. Definitely an asset to your company. Thank you for your help. Greatly appreciated.”
“These two ladies Courtney & Cindy were very professional and courteous. First time renters, they worked with us and showed us the unit that we would be renting. Ladies, thank you for your patients!!”
“I came in on Saturday 04/07 in a panic because I couldn't find my storage key for my unit. Jason & Cody were working Jason was on the phone & immediately Cody ask could he help I stated I misplaced my storage key & needed another one due to my computer plugs were in there & I needed them for work on Monday & also I needed to pay my bill Cody looked up my account & problem was solved Jason assisted as well as soon as he finished his call with replacing my lock GREAT TEAM WORK. They both could see the panic in my face & assisted quickly & efficiently not to mention professionally with a smile & NO judgement. I know they see this ALL the time but they were very understanding & reassured me it was ok. Jason is a gem, when I first got my unit I was moving & needed bubble wrap mind you it was almost 6 o'clock pm but Jason took the time & suggested the brown wrapping paper which was the better decision considering I was wrapping dishes. This Storage area is very clean Extremely Safe. I come at ALL times not to mention I have forgotten to properly lock my unit these Fine Gentlemen give me a call & remind me to come & secure my unit. It feels good knowing my items are safe & secure but also people that work there value US as the Customer & Our Personal Items. No Place I'd rather Be!! Thank You All So Much”
“I booked the night before I got the storage unit. They had exactly what I needed. I came on a Sunday used digital entry. There was a little welcome tag on the storage unit, the lock was inside just as they stated. The monthly rate plus insurance is also very inexpensive. The unit was clean. I’m completely satisfied.”
“Facility is clean. The Representative was friendly. She was awesome I had my Yorkie with me and I asked is she could give him a ride in the golf cart he loves golf carts and she was happy to give us a ride to the unit and back!”
“The building is clean, and provides a restroom in the office. The management is very thorough when checking all units are properly locked every day. They make friendly courtesy calls when I have been a day or two past my payment date.”
“After a long day of storage searching and at my wits end I stumbled across AAAA self storage on 79th street when I tell you upon walking in the energy was different so much more positive then the previous storages I went to ms talitia was a blessing in disguise she change my mood immediately just by smiling we joked she answered all my questions and I left one happy satisfied customer”
“Naya was surely a remarkable and approachable young lady, whom was extremely helpful above and beyond the plateau of estounding expectations. I am truly, truly pleased with her customer service ethics.”
“AAA is Excellent!! Rah Was Stupendous!!She Was Professional,informative And Very Helpful! We Absolutely Love the Cleanliness And Ease to Access Our Things!!!Thank You Sooo Much ???And Might We Add We Absolutely Love The Location So Much and The Secure Site!!!Not Near Sketchy Surroundings either!!”
“As much as I like their convenience and storing my stuff here. The number one thing that really really gets to me is that there is no email address to contact them. You HAVE to sit on the phone with them via calling or messaging. Very very frustrating and inconvenient.Update, was called pretty quickly after this review, I just didn't get to update it. They addressed my concerns, but still not 5 stars because you HAVE to call them, no messaging or emails.”
“Here you go about overnight parking ,There is no overnight parking but they will load you before your appointment time very fast , I am not sure about late from appt ,,,,,they start 8am”
8:00 AM - 12:00 PM
Newport News“We used Regency for a complicated move in August 2021. We needed packing and moves to two different locations - a storage unit and an apartment. They showed up on time all three days, took good care of all of our belongings and worked efficiently. We will be using them for the final move in a few weeks. They will gather belongings from two storage units and the apartment and move them all into a single family home. We really appreciated the flexibility and professionalism from Regency and would 100% recommend them.”
9:30AM - 5PM
3101 Bromay St, Chesapeake“Tina was very helpful in getting my space rented online to get a deal. Any questions I had she was able to answer right away. Tina is very friendly and professional and very helpful!”
“We haven’t unpacked our stuff yet so that’s the reason for the 4/5 stars. We just don’t actually know if they were packed thoroughly to prevent breakage. Kathleen was wonderful from what we can tell. She was polite, thorough, thoughtful and hardworking. She had to pack our house alone and she worked hard, didn’t complain a lot and organized when she was done. She double checked with us on certain things about whether we wanted them packed and seemed to genuinely care. Give Kathleen a raise, a bonus or
ProMotion!”
“My experience at Go Store It was seamless.Dion, the manager was great. He was professional and very customer service friendly. He got me set up with my storage unit and made sure that I got my things settled in.There was even another man there that carried some of my belongings to the storage unit when there was no more room on the cart.I really appreciated the both of them!”
“The guy that assisted me was very nice and knowledgeable about the storage facility. He let me look at the unit as well to se if it fit my needs. Would definitely recommend.”