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June 2024 by L J
If you have an anxious dog, I'd recommend not bringing them in, or there will be judgment from the staff (maybe an owner).
Other staff has always been great, but my dog was just anxious going in this time.
She's great everywhere else but was having an off day.
Maybe instead of judgment, just try to be understanding.
She's been trained, she's got plenty of things to keep her busy, and she's certainly not neglected like the one staff implied.
Will not be back unless one staff member is not there.
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May 2024 by Joe Bendel
No starsactually. Purchased a pet carrier. Used once and the strap broke. Tried to return it . Owner said i destroyed it and it was full of cat hair. Yes, a cat will leave cat hair. She was very accusatory and not willing to work with me for a refund. Totally lost any future business with me and i will not recommend Pet Paradise.
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May 2024 by Emily
10 out of 5 stars. Took both of my boys here for the first time for a full groom for my golden and a bath and the works for my lab. They both came home smelling great, looking their best, and in the most goofy moods ever! Will definitely be back for all of my grooming needs.
Their selection of high quality pet products is huge! Definitely worth a stop by to check out their inventory for your pets!
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April 2024 by Kiyoko kat
Apparently my dog is scared of the blow dryer so they could not finish. Called me to get him and when I got there I was yelled at by the "owner" because his card wasn't filled out by the last groomer, how is that my fault. Took him straight to a another groomer a friend recommended and she brushed him out used a blow dryer (he reacted like you think a dog would) and made me a apt. Horrible customer service they couldn't talk to me at all the owner just kept yelling after I asked her to stop.
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April 2024 by Cheryl Kitchen
Took my German Shepherd with lots of hair and 94 pounds. Bob did a great job with her. The time to pick up was less than 2 hours. Very happy with my service. The price is the highest I've ever paid. I am new to the area. All previous services were in Richmond. I will return.
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April 2024 by Kiyoko K.
I was called to get my dog because he was scared of the blow dryer. The lady who claimed to be the owner raised her voice because they had no info on my dog from last time which is not my fault. The groomer and "owner" had a attitude and talked to me like I did something wrong. I immediately went to another groomer and showed her how my dog was given back to me she put him on her table and brushed him put and got the blow dryer and reacyed liek what you expect moat dogs to react. Made a appointment with her. I don't know what happened w this new groomer but I will definately not be returning.
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March 2024 by Brandon Henderson
A great neighborhood pet store. We love shopping here for our GSP. They have high quality dog supplies and the staff are always friendly! We feel very lucky to have such a great store so close to our home. We highly recommend coming here for any pet supply needs.
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March 2024 by Tamra Brawley
Staff are very helpful and knowledgeable! Great selection of foods not found at big box stores.
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February 2024 by Christina Howell
The staff is very friendly which is great. The service is wonderful. Took my Pomeranian Isabelle there and they did an amazing job. Definitely recommend this place for your fur babies!!
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January 2024 by Bonnie Reich
Too high.
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January 2024 by Ashes
Very friendly staff. Great prices and amazing selection.
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December 2023 by Mary Redman
Absolutely love this place. They have a great selection of pet food and products and if there's something that they don't carry they will special order it for you which is awesome.
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December 2023 by Michael Tefft
I'm glad I discovered this place. It truly is a pet paradise. They have everything you could possibly want for your pet. And they also have an excellent awards program. I just wish it was a bit closer to where I live.
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December 2023 by Michael Brittle
Great place
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December 2023 by Eileen Courson
This is a great store. Every time I go into this store and I need help finding something or need suggestions on what product would be best to use, there's always someone there that can help me. I'm glad they are close to where I live instead of going over the bridge to Petco, Petsmart, or any other pet store.
