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January 2024 by CarmenRosa Feliciano
I'm completely disappointed at the care and communication that this medical office offers patients. My mom and step father and my entire family have used this office for years. Recently my husband has needed medical attention as well as my mother. I called the office multiple times to the extent of staying on hold with them for an entire 2 hours and no one took my call. When I finally gave in and hung up they didn't even have the audacity to call back. My mother waited an entire year for an appointment that was referred by this office and at the time she was scheduled to go in, the day before they canceled her appointment because of this office not clearing her. I wanted to post the names of the Doctors and Nurses responsible for this but I did not to not humiliate anyone. This is extremely unfortunate that I had to go to the extent of writing a review but I'm definitely looking for another place for my family to get seen. No patient should have to get the run around to be seen.
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November 2023 by Elizabeth Barnes
My daughter goes here, and while she loves her doctor, it's very hard to get in touch with anyone. She sent a message Monday morning regarding a medication she started about 3 weeks ago and hasn't received an answer. She had to call yesterday and was on hold 10 plus minutes, hang up, and call back to another ext to get someone on the phone. They said her medication would be at her pharmacy that afternoon. It wasn't and still isn't. I realize everywhere is short staffed, and that's why she waited 2 and a half days until trying to reach out again. It just shouldn't take a week to get to speak to someone about a medication you're having adverse reactions to.
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November 2023 by Tyler Stephens
I really like Dr. Irwin, very informative and patient. Honestly well worth a visit to this clinic.
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November 2023 by Carolyn Hooks
Very friendly and efficient! Dr. Irwin spent a lot of time getting to know me.
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June 2023 by Ladniers Outfitter
Doctor Jeffrey Irwin and staff were great! Definitely highly recommend here! Thanks again!
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December 2021 by J White
Dr smith has always been wonderful stuff is very nice!
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August 2021 by Joe Bell
The last two times I've been there Dr Eddie Smith spent literally 20 seconds with me and then asked that I see the nurses down the hall. No explanation of what he thought might be wrong or even why I was seeing the nurses. So I go down to the nurses and ask them and they draw blood. After a week no one calls me so I look online at my chart and there is a note from the doctor that says nothing found all is good. Ridiculous! I've been there 3 times and the first was totally different, he spent a lot of time with me and I felt like he addressed my concerns. These last two times are my worst experience at a doctor's office. I won't be coming back again.
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August 2021 by Joe Clifford
The last two times I've been there Dr Eddie Smith spent literally 20 seconds with me and then asked that I see the nurses down the hall. No explanation of what he thought might be wrong or even why I was seeing the nurses. So I go down to the nurses and ask them and they draw blood. After a week no one calls me so I look online at my chart and there is a note from the doctor that says nothing found all is good. Ridiculous! I've been there 3 times and the first was totally different, he spent a lot of time with me and I felt like he addressed my concerns. These last two times are my worst experience at a doctor's office. I won't be coming back again.
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August 2021 by Brett Sorbello
My first experience with this facility was via virtual visit with Dr. Smith. He was great but that was going off a visit over the phone. Unfortunately with covid finding a primary dr was difficult and they are a bit of a drive, luckily the care and quality of staff makes up for all of it. The nurse who took my vitals was sweet and personable. Dr. Smith has a great balance of sense of humor and professional care. He did not want to throw me on medications and wanted to get down to the bottom of my problem which was a refreshing view point considering previous Drs prescribed medications after one visit and no tests. Unfortunately, even though in the end I had to be on medications, he answered all of my questions and made it an easy experience. I have been recommending him to family and friends regardless of the drive being a little bit of a ways. Quality is hard to find, but this facility is a shining example of good work ethics and good patient relationships.
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April 2021 by Courtney Johnson
This is by far the worst medical facility I’ve ever dealt with. I’ve been a patient here for over a year. On numerous occasions have I had issues getting calls back, valid information, scheduling appointments, etc. Although Dr. Stone is great, the way the office is ran is HORRIBLE. I called just this past Monday to schedule a TDAP vaccine and was told I would receive a call back. It’s been a week, still no call back. Just to schedule a simple, routine vaccine!! And I am an existing patient. My husband was seeing Dr. Smith, who he was pleased with. But again, no labs explained or follow ups from nurses after taking blood, and running tests. I just don’t understand how you can be so negligent when it comes to the health of others. This is a serious issue that needs to be addressed. The physicians are great, but will continue to lose business if the logistics can’t be handled more efficiently.
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March 2021 by Tina Morse
I love Dr. Smith. He has been my pcp for a few years now and I can see why his patients follow him where he goes. I love Sheri in front office who goes above and beyond to assist myself so much that I brought my husband over and she is amazing as well.
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November 2020 by Sal Latifi
Dr. Smith and his staff are awesome! I've had him as my PCM for the last 2 years. By far, the most understanding doctor I've ever had!
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May 2020 by Laura Jones
I've always had an easy experience. Even when I was without insurance in the beginning they still treated me with respect and saw me as quickly as possible
