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February 2024 by Paul Trayers
No finer gentleman. Fixing vacuum cleaners is his subject matter expertise. But his warmth; his immediate, authentic connection with his customers; his shared commitment to fix what is broken and restore tranquility to your soul: this is such a man. I don't mind the broken vacuum cleaner every now and then: I get a chance to spend time caught in the amber of old world courtesy and competence. Read these reviews! We all admire Ahmed's skills: more than that, we treasure his grace.
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December 2023 by Adil Aquil
The most genuine down to earth person I have met. Extremely helpful and we should all support him and his business.
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November 2023 by Donna Hall
I'm delighted with the service at Vacuum Zone and so happy I brought my Hoover SmartWash carpet cleaner there for service. I highly recommend them and will use them for any future vacuum/carpet cleaner needs.
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September 2023 by Justin Mcgowan
The gentleman I have been working with has been amazing! From the day I called to inquire about my Hoover Floor Cleaner/Vacuum that was broken but covered under warranty. Once I arrived, he was very polite, professional, and had a great personality. I received a call from him yesterday, informing me I could pick up my new vacuum! I would recommend Vacuum Zone in Burke, VA, I will be utilizing his store for years to come! Great Job!
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August 2023 by Angel G.
The clerk is a disrespectful and miserable individual who takes his life's failures out on his customers! It's one thing to have an unadvertised policy of no drop offs for Hoover, which is the opposite as the site says no appointment required! Ok, for arguments sake say we realize, "By appointment only", It's another issue entirely when a customer calls and ISN'T TOLD, THEN DRIVES OVER AN HOUR just to be quoted the policy. When I shared the challenge in getting there, this troll just shrugs his shoulders and says yeah that doesn't matter. What a POS experience! Avoid it, take your business elsewhere!
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July 2023 by Naomi D.
They wanted $150 to "service" my vacuum, which was slightly less than the vacuum cost. There was nothing wrong with it -- that was just for a cleaning. When I said I didn't want to spend that kind of money, they charged me $40 because they looked at it, which he had not mentioned when I dropped it off. I will never go into that store again.
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July 2023 by BOMBERCHIN 201
I brought my hoover carpet cleaner because it was not spraying the water when pulling the trigger. I brought my receipt and they took care of the claim. Unfortunately, my old unit couldn’t be repaired but they gave me a new since it was under warranty. Great Customer service. Very friendly. I will definitely be back again. I recommend you come here if need repairs on your vacuum or carpet cleaner.
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July 2023 by NEW CLAZZ
Best place to get your vacuum repair, Honest guy been coming here for about 7 years. I don’t like throwing things out. He always helps me get my new and old ones fix like new again.
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June 2023 by Polly Shih
I took my Hoover carpet cleaner here for repair that were still under warranty. The owner of the shop was very nice and provided great service! Highly recommend Vacuum Zone in Burke
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June 2023 by Susan Clark
Excellent repair service for my two vacuums and lamp.Customer service was also excellent.I would highly recommend this business.
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June 2023 by Cyd Mckinney
The owner is a wonderful man, very kind and knowledgeable. This place has you covered on all your vacuum needs.
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February 2023 by Ted K
Excellent Repair service. The motorized brush in my Kenmore canister vacuum stopped turning. Repairs were done at the store and not contracted out. Reasonable estimate provided in two days and repaired same week. (Another vacuum repair store in Springfield could not provide an estimate or do repairs for three weeks because the repairman did not come to the store.)
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February 2023 by Fannie Pine
The owner of this shop was pleasant, knowledgeable and provided great service and speedy results when I took my Hoover carpet cleaner (still under warranty) to him. I highly recommend Vacuum Zone Burke.
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January 2023 by Robbie O.
We tried to take our Hoover to be repaired here after Hoover said it was an authorized repair company. Despite the fact that Vacuum Zone's site EXPLICITLY SAYS no appointments required, after driving 30 minutes to get here they told us we needed an appointment and there was no availability for 2+ months. The employee was terse and rude to my wife. When we pointed out their website says no appointments required, they dismissed it and told us service was only guaranteed to their customers not Hoover's even though they are partnered. In short: extremely rude staff, false advertising, dismissive of customers. Find yourself somewhere else to go. We'll also be reporting them for false advertising to the Better Business Bureau.
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July 2022 by Being Charlotte Avery
Vacuum Zone saved the day again!!! I was in the middle of a huge cleaning project when my vacuum went out from a sock accidentally getting caught in it. I took my vacuum there on Thursday afternoon and got it back on Friday!!!Full disclosure, my family and I have been Vacuum Zone customers for over 20 years. From servicing my moms heavy dinosaur Kirby when I was a kid to servicing my higher end light weight Simplicity, they ALWAYS take good care of our vacuums. The customer service and workmanship is top notch. Go there before buying a cheap or expensive vacuum.The owner, Ahmed, who also knows me by name, has a wealth of knowledge on all things vacuum cleaners and carpet cleaners. They will match prices of other vacuum dealers. Vacuums, vacuum bags, deodorizer. belts…they have everything you need when buying and maintaining your vacuum. A good quality vacuum and carpet cleaner is an investment. I highly recommend the you get yours from Vacuum Zone. You’ll regret it if you don’t.
