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September 2024 by Stephen Sides
Great staff! Super service!
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August 2024 by Maggie Hensle
JD was incredibly helpful and patient. We were shipping items and had extremely fragile items to take on the plane. He reworked boxes for us to ensure family heirlooms were kept safe. Never gad a UPS experience as stellar as JD
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August 2024 by Dr. Donna M. Fox
I really love the service at this location! Whether I'm mailing a package, making copies, getting documents notarized or buying boxes, they are always so helpful and friendly.
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August 2024 by Emily Ranch
Typically I’m only running in here to drop things off- but on the rare occasion I’m actually having to ship things, the workers are efficient and kind. I usually have a bunch of questions when I’m shipping and they answer patiently. I’ve shipped a few crazy looking packages across the country and they are very helpful.
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August 2024 by n a
Half a** work without much communication on extra charges.
Worker entered sender’s address wrong more than one occasion and had the package sent back to the sender… Is it not common sense when it is clearly written out on the package for the worker?…
Also charged for packaging without my consent, stating it is necessary due to original packaging being “too small”… created the package because I had received a package via the same enveloped method originating from this location… smh.
Lack of detail and consistent standard.
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July 2024 by Dennis Prescott
I recently had an amazing experience at The UPS Store thanks to the incredible owner. I was in a bind needing to ship an important package last minute, and despite the busy hour, she greeted me warmly and provided expert advice on the best shipping options. She carefully packaged my item and even stayed past closing time to ensure everything was perfect. Her genuine kindness and willingness to go the extra mile left a lasting impression, and my package arrived on time and in perfect condition. I can't recommend this UPS Store enough for its exceptional service and personal touch.
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July 2024 by Chad Friedman
I came by to get something shipped to my aunt in Florida and I couldn't be more impressed with the service I received. From the moment I walked in, I was greeted with a warm and friendly welcome. The staff was incredibly professional and knowledgeable, which made me feel better as I never ship things.
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July 2024 by D G
Bad business, bad ownership, really tarnishes UPS's name. I've rated these folks 1 star before. I typically take down bad reviews after awhile to give businesses opportunity to improve and not have old reviews hanging over their heads. This place is always the same, always trying to run the cost up for the customer. Years ago they would try and charge you to print labels for Amazon returns, charge for shipping containers, you had to use their tape. Amazon worked to rectify it but they are back up to their old ways of trying to force Amazon customers making returns pay for packaging materials again. Just really poor business practice trying to take advantage of people. It seems a systemic family trait as it appears they have passed running the store off to a younger, equally rude generation. Take your business elsewhere and save yourself the hassle.
**Edit- response to owner. I have attempted to resolve these issues with you directly. You were not interested and rude about it. I suspect this time would have been no different. My first dealing with you personally was in the early 2000's while renting a box from you. So I am familiar with you. We parted ways then due to your higher than average prices and watching your rude interactions with other customers. I just left quietly, denying my business to you. During the past 10 years, I have had no less than 3 encounters with you personally which were far less than professional. Two times were due to Amazon returns, and one was over your distaste for how my covid mask was attached to my face far after vaccines had ended the pandemic and after your employee said he could not understand me with it on. In the most recent episode, I did say a swear word in response to your relative's berating banter, which encouraged your other staff doing the same thing, as I complained about the practice of causing people to have to buy your products to fulfill Amazon's shipping requirements. It wasnt until I was walking out the door and your employee continued his mocking comments. I stand by my comment of you taking advantage of customers by requiring them to purchase packaging materials for Amazon shipping, beyond what Amazon has set in place. I contacted Amazon and they felt that bringing the item to you relatively in the same condition I received it at my house was reasonable. There was no requirement for me to box the item and other locations to include another UPS store said it was not needed and asked me to take my boxes with me. I have said this to you in person, and in a prior Google review which I removed after a period of time- If, as a business owner, you do not like your arrangement (or UPS') with Amazon, please bring that up with them. If you feel you need to charge for shipping materials, please bring it up with them. I am not your customer in this case...they are. I would not chose to do business with you or your store, but Amazon selects which locations I must use to send products back. Treating me the way your staff did, which is exactly like 100% of my interactions with you, is not professional. Couching handling a tire holder made of metal which ways 40 lbs as too dangerous for your employees...well maybe you or they have picked the wrong industry to work in. You can surely pick items up in a safe manner. I did when I brought it in. You and your staff could easily treat people like Kohl's, USPS, or other UPS Store locations in the area. Your store is the only one that acts this way. Good luck with your business. I encourage you to reflect on your attitude, and that of your staff, and embrace some change instead of trying to deflect it.
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June 2024 by Jennifer Knowlton
You need to update your hours. There are no Sunday hours listed on Google, but your website says your open 7 days a week. I called and the automated message says you’re open on Sundays. So I drove to drop off packages around 2pm but you were closed even though the door states your hours are 11am-4pm.
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May 2024 by Linda Miwa
I had a problem with delivery of a package I had shipped to New York. Steve at the Burke UPS store worked with me to get it resolved, which involved contacting the UPS center in New York. Hugely grateful for his help. Polar opposite of the customer service you get by calling UPS customer service. The chatbot will not give you a live person no matter how many times you ask for a representative.
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April 2024 by Colleen Walacavage
The cashier was very nice, helpful, and speedy. He made the experience quite pleasant. Unfortunately, I asked for a Fragile marking for the package, but one of the cups broke.
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February 2024 by Carmen Cordova
Staff always friendly and helpful
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February 2024 by Josie McCray
Check every letter and number on the confirmation screen carefully. You’re responsible when UPS intentionally changes your destination zip code without telling you. It won’t matter that the correct address is still on the package or that UPS admits they did it.
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February 2024 by Renée Levitz
There are so many businesses and people who do not give the kind of excellent service my husband and I experienced yesterday at the Burke UPS store. I had a number of returns to make to Amazon and I chose to do it through this particular UPS store in Burke as we have always been pleased with our service there. My husband at 84 has asthma & COPD and can’t exert himself as it makes it difficult to breathe. I am 80 and fell a few days ago. I thought I just had a sprained ankle but 2 days later discovered I had a fracture. So I called this store and spoke to a delightful young man named JD. He said to come by and he would facilitate getting my returns into the store for us from our car. And as promised, I called when we got there and JD said he would be out in 5 minutes. I told him I could see he was busy (at least 5 or 6 more clients arrived right after we did) but he assured me it would be no problem. Sure enough, within a very short time, he came out and took my returns from the back seat and said he would be right back with our receipt. I could not have asked for better service anywhere. If we could not get that help, we might have missed the return deadline. Thanks again, JD.
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February 2024 by Kashif Shah
surprised and impressed with the service - the notary (maybe manager) was excellent in helping to notarize, scan/print, ship some documents
