-
September 2023 by Gustavo Hernandez
Friendly and very knowledgeable staff, the music teachers are awesome here.
-
June 2023 by Denise P.
Been waiting for this place to open to return my sons trumpet. Says they open at 11am, but nobody is here. Try calling and there's no answer and no way to leave a message. Frustrating.
-
April 2023 by Carrie K
No problems with the store but avoid the piano teacher at all costs! After years of a wide variety of after school classes and teachers. This piano teacher is the worst!
-
November 2022 by J Bo
Staff at this store seem to be fine. However, I am extremely disappointed in the overall corporation which is why I am giving the local store a 2 instead of 1. Why? We had a credit card on file for autopay. The card expired. Instead of calling us, we were forwarded to TWO collection agencies not even 60 days later. We were completely unaware. There is no online method to updating payment info. It’s unfortunate. We have two kids with rentals and two more to go. We would switch the current rentals if we weren’t so far along. For the next two kids we will look elsewhere and will encourage others to do the same. Recurring customers who are on autopay shouldn’t be treated this way. Just terrible business
-
August 2022 by Justin Markey
Staff at this store seem to be fine. However, I am extremely disappointed in the overall corporation which is why I am giving the local store a 2 instead of 1. Why? We had a credit card on file for autopay. The card expired. Instead of calling us, we were forwarded to TWO collection agencies not even 60 days later. We were completely unaware. There is no online method to updating payment info. It’s unfortunate. We have two kids with rentals and two more to go. We would switch the current rentals if we weren’t so far along. For the next two kids we will look elsewhere and will encourage others to do the same. Recurring customers who are on autopay shouldn’t be treated this way. Just terrible business
-
December 2021 by Spencer “Spe” Martin
Had a chat with the guy that worked there last summer, he was great and super transparent about the things i was looking at. He even recommended a bass he used to own.I got a small travel amp so i could practice my electric instruments while travelling, he gave me a slight discount on it because the box was scuffed. Really cool guy, seems liie a very nice store.
-
October 2021 by Hollie Borchardt
I only bought mask to play music. The staff was very helpful and even gave me a name and number of a piano tuner.
-
October 2021 by Brian O.
Very friendly and helpful staff. Sai (not sure how to spell it) has fixed guitar issues I've had multiple times and took the time to explain what was wrong so I could fix it myself next time the issue arises.
-
February 2021 by CrasherXtreme
I have them 4 stars but I've only been at this store a few times to buy accessories. I suppose everyone deserves to be heard. But I will say the staff was very helpful and took the time even though I wasn't spending much money. I guess everyone gets a bad review from time to time. But, I have to see it for myself. They are very nice and accommodating so far. Give them a try
-
February 2021 by Allie Metcalf
I worked here repairing instruments while I was in college, 1986 ish. Glad to see it's still around. Good people.
-
October 2020 by Andre L.
UPDATE 3: The saga concludes (hopefully). My case was successfully logged with the Office of the Attorney General (OAG). The OAG informed me that Music and Arts failed to respond. You can use this as evidence that you reasonably tried to resolve the dispute amicably, and Music and Arts' ignoring the OAG weakens any future attempts they might try against you. Tip: when communicating with Music and Arts and Credit America, ask them for permission to let you record the conversation. It gets you way better customer service and they take you way more seriously. I now have agents of both parties (each with their own permission granted to me) admitting they understand that this whole fiasco shouldn't have happened, that I provided notice to Credit America disputing their false claim, that I reported their irresponsible behavior to the OAG, and that Credit America says it isn't going to be doing any collecting. Maybe Music's phone agent Patrick gets fired next like how former Burke manager Colin might have been (disclaimer: I don't know what happened or will happen, and this is merely my speculation based on Colin's sudden disappearance). I do hope that Music and Arts doesn't retaliate against Patrick and that they stop harassing their customers. Whatever the case, these phone recordings are just additional evidence to form an airtight defense. I'll provide a further update if they send another fake debt collection letter, but I sincerely don't want to waste any more of my time fighting them. It's getting to the point where even I feel embarrassed for Music and Arts. UPDATE 2: I called the Credit America "debt collection" agency that Music and Arts used. The Credit America agent says that the service they provide is just sending letters on behalf of Music and Arts--they are not part of a true subrogation (i.e., Credit America doesn't have the legal right to collect any debt). This is contrary to what the letter explicitly claims, so this seems like, as I suspected, a fear tactic. If you find yourself in this situation, contact your Attorney General. Someone did so two years ago and got it resolved: oag.state.va.us/consumer… - search for Music and Arts. I'll be contacting the Attorney General today and let you know how it goes. UPDATE: Music and Arts returned the money to our credit card company and then created another bill with a direct charge on us to bypass credit card protections and used a debt collection agency. Strong-arm tactics not knowing that I'm actually an attorney. Will fight this and further update on how to counter Music and Arts so they can't pull this stunt again on other people. Shameful business. Tried to cancel an order because it was weeks late with no updates. WARNING: when canceling an order, the company will provide no confirmation. I ended up taking a video of myself making the online cancellation because this smelled fishy. Calling the hotline, they said they see the cancellation but will not provide anything written to me. They suddenly shipped it 4 more weeks later (leaving the product in the middle of my lawn instead of the doorstep). I immediately loaded the huge box into my SUV and returned the product to the physical location, and they say they can't provide me a receipt but promised we will see the return on our credit card within two days. Ended up taking pictures of the box and manager "Colin" in the store as evidence of my return. Called weeks later to ask why I don't see any credit return yet,and was told Colin no longer works there. At this point, I'm quite convinced this company is shady and not trustworthy. Maybe they fired Colin because he let me take pictures of him and my return. Good thing I had all my evidence because one month has passed and they they still haven't processed my return. My credit card company is helping me dispute against these fr
-
March 2020 by Dave Pollack
Rented a Flute a few months ago. One of the springs on the key began to fail. Exchanged for a new Flute within minutes. Great Customer service!
-
July 2019 by Jack Johnson
Awesome experience. got my piano here
-
June 2019 by Jessica A.
This is a complaint about their billing department. I'm honestly too exhausted to provide every detail but the short version is their billing department needs a serious overhaul. Their customer service reps aren't on the same page. Each rep tells you a different thing. The credit card that I used to pay the monthly charge was hacked and I had a new card reissued. Of course this coincided with the billing date and a payment was unable to be processed even though I called to alert them and provide the new number. No phone call was received from them. The first notice I get is from their collections department. Yes, collections. I spoke to someone and they said they would reverse the late fees as a result of the situation and my attempts to inform. A month later, I discover "there are no notes in our system about this", you still owe these fees and your account is delinquent. I just wanted a zero balance at this point and had given up trying to get anything from them so I paid in full. Lastly, the last day of my daughters school year was 6/13 and my billing date was 6/10. I explained I would return the violin on 6/14 and they informed me that was ok because there was a 4 day grace period. Guess what? I return the violin and June's charge was on my account. I call and they say it's a 3 day grace period and "there are no notes that you were told a 4 day grace period". So I guess now I'm a liar. Ok. They say they will request a credit but can't guarantee. They never called me back to inform me of the status. I just called again and the lady cut me off and said "there is no grace period". I asked if I could please finish explaining so she was up to speed and she said "you can call back" and hung up. My daughter will need an instrument in the next few years and I will NEVER EVER EVER use Music & Arts.
-
October 2018 by Piano d'Amore
I am a piano teacher, and I visit this store regularly to replenish my supply of lesson books. I find it gratifying that the staff is always so kind and willing to help me find whatever I need. The manager, Jesse, always remembers my name, and today he even remembered to let me know that a book that I had been seeking was now in stock. I sincerely appreciate this kind of service, and I will continue to visit this store. Thanks to Jess and to the entire staff of the Burke store. :)
