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September 2023 by Mark Mullen
KC is very accommodating and worked me in promptly. Lucy at the front desk is very pleasant and friendly. Boris gave me a thorough and honest assessment on State Inspection. I highlyrecommend this service station. Thank you for a “pain-free”automotive experience at a very reasonable price.
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September 2023 by Jerry Mitchell
Jon/John was my mechanic.He did an amazing job and even fixed things I brought up to pass inspection. What they estimated for the work was very fair and when I came to pick it up it was way less than what I expected. He said that the work was easier than anticipated. Who does that anymore? Honestly, who is honest!?They now have a loyal customer. I will go there and only there from now on.
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September 2023 by Kristina Barrett
Thank you for quick help and great customer service!
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August 2023 by Mary Grace Garfield
Truly a fabulous experience and service. I wish I could give them double the stars. KC made right what another local auto shop did incorrectly to my car. They did this at an incredibly fair price, and were timely and honest. Rather than judge the condition of my car or disregarded me as a dumb girl, I was treated with total respect and genuine kindness which is why I'll never go anywhere else again.
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August 2023 by Josie McCray
We’ve been getting our cars serviced here for a few years. This morning, we needed a last minute service before my teenager drove several hours to see friends. We showed up early to be first in line when they opened and then found that the power was out. When I explained why I was eager to get the service and brakes checked right away, the gentleman (I’m sorry I didn’t get his name) offered to check the fluids and brakes with a flashlight and to let us now if it was safe to drive. All was well-they topped off some fluids and said the brakes were still okay. We’ll bring it in when the teen returns for the scheduled service. Highly recommend this garage! Honest and compassionate.
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August 2023 by Rod Narbesky
We have been getting our vehicles serviced at KCs for many years. They are fair and honest mechanics and always do a good job.Thank you for serving the Burke community.
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August 2023 by Abright B.
Based on a recent in-depth conversation with shop owner, KC, I'm updating my initial review of KC Automotive. KC personally called to 1) apologize for the unpleasant customer service experience, 2) explain his thoughts on what likely caused the issue, and 3) conveyed to me his plan in hope to mitigate issues like mine from reoccurring. Bottomline, the initial root cause of the issue was narrowed down to a faulty AC recovery/recharge machine, which likely failed to correctly charge my car's system. KC plans to replace the faulty machine. Regarding his technician's customer service misstep, KC gracefully "fell on his sword" vowing to have additional customer service discussions and training with his staff.My take-away from our extensive conversation, KC clearly takes pride in his shop's service and reputation. With this said, I have a renewed outlook and will again consider KC Automotive for any future service needs.
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December 2022 by Harry Green
Great place to take your. Locally owned and operated. Fair prices and first come first served!!
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December 2022 by Stacy R.
HONEST AND TRUSTWORTHY!!! I trust KC Automotive and once again they came through. I moved to the Arlington area and took my car for an oil change and to fix low tire pressure light. They did a "19 point inspection" and told me that I needed rotors, brake, calipers, etc. all to the tune of several thousands of dollars.When I took it to KC and had them look at the areas of concern that were outlined in the other service centers report, KC said there were no areas of concern. They told me percentage of brake pads left, talked to me about my rotors, etc. It would have been easy for KC to have said, "yes, you need the work" since another place said I needed it and they could have made alot of money. But they are HONEST and this proves it. KC is now 30 minutes from where I live but I will drive there from Arlington so I can make sure that needless work doesn't get done on my car.
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December 2022 by Pat Spar
Been here twice. Once for a oil change and once for a "wobble" in my wheel. They found what was wrong, explained what they did, fixed it, didn't try to upsell me or do any unnecessary repairs, and it was less than 100bucks. Love it!
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December 2022 by Mark C.
We have been going to KC for all our car service for almost 20 years and have never had a bad experience. They provide us a quality local service and are straight with us every time about what we need to fix, and dont need to fix. Highly recommended.
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November 2022 by Chris K.
I stopped here with an emergency car issue while on a road trip. Even though this shop was booked up, they still sent a mechanic to help us out in the parking lot. He was able to fix our car right there and he even did it free of charge. I highly recommend bringing your vehicle here!
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November 2022 by Richard A.
I went to this gas station asking for a oil change and the lady on the front desk with nasty attitude told me that I have to live my car overnight otherwise I have to go somewhere else, I understand they are busy but the way that she talked to me was very rude, but another client came and she was very nice and helpful. I don't know what was her problem. Be prepared when you go to this business, bad customer service.
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November 2022 by Alison W.
Have always taken my Acura to Acura dealerships when routine maintenance is needed. I dread going there because every single time they try to get me to spend outrageous amounts of money on things that are completely unnecessary. I always leave with a feeling of being taken advantage of. So today I tried out KC and was very pleased. John was able to fit me in when I called this morning. He called me to discuss what needed to be done and seemed honest and knowledgeable and upfront with the cost. It seemed reasonable and actually ended up being less than what he quoted me. I'll definitely use this business for future car maintenance.
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October 2022 by Mylinh Buckley
I’ve been coming for oil changes for years. Had to get a lot of work done to pass my state inspection. John was quick to tell me, quick with updates, and gave fair and honest pricing. Whole process took way less time than I anticipated. Will continue coming here for car stuff!