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February 2024 by Peter Popeck
Buyer beware! Was told I would receive trade in value (350.00) for phone if screen repaired and turned in to store within 14 days. Returned on the 13th day with repaired phone for trade in and was told they were mistaken and that they would not honor their promise for trade in. I then returned the new phone and was charged a $55.00 restocking fee. Personnel not well trained (Z. Thomas). Manager (A. Peay) exhibited little to no customer service skills. Rude, took no accountability and never apologized for inconvenience. Combative. When told he was rude, he became defensive and mentioned I was trying to "pull him into something he had nothing to do with". No empathy, no acknowledgement. No accountability. I will never go back.
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December 2023 by Sushma Goel
Great experience never I have so good experiences in this store
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November 2023 by Barry Saffran
Jes the store manager was exceptional. We got a phone elsewhere and Jes had to correct their omissions.She was very knowledgeable, professional and helpful. We would not have been able to function without her assistance. We should have come to this store and Jes from the beginning.
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September 2023 by Elaine Ferris
Staff member and her trainee helped me with my problem quickly and in a professional, friendly manner. Good store on Burke Centre Parkway.
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December 2022 by Saurav Shrestha
These guys are the best. Very helpful, very friendly, super fast.
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December 2022 by Jorge L Vilanova
Every time I go to the store, door always locks the employee inside and put temporary sing out for lonche, the attention always trying to get you and something I don’t even need to have extra money
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November 2022 by Theresa Simonds
I stopped by store at 640 pm on October 18 and door was locked. I looked at hours and they close at 7. Started to walk away and then look back and see person emerging from back room so walk back thinking they will let me in. When they see me they hightail it back out of sight. I then walk away again and sure enough the person emerges from hiding. I knock on door and they see me and quickly head to room in back of store.Been a customer with 3 lines wireless with AT&T since 2006, disappointing to be ignored. I would have understood if he told me it was late and make an appointment another time.
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November 2022 by Khalid Soliman
Alexis provided us exceptional customer service - his level of knowledge of AT&T plans and deals as well as of the phones themselves was phenomenal!UPDATE:Back again 7 months later, and Mike T provided me amazing assistance with a difficult issue I was having with my iPhone 13 today, he was awesome!
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November 2022 by Kade Heilman
Mike was the best!!! Exceptional service by Mike! Friendly, Nice, and extremely educated on what AT&T has to offer.
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July 2022 by Brad Lara
Best ATT store in America. Hands down will get all my business from here on out.I had a problem with my phone traveling internationally. I went to an ATT store in Maryland and after 3 hours made my problem worse. I spent another 2 hours on ATT chat trying to resolve my problem. These guys solved it in 5 minutes.
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July 2022 by Tamara Stuchlak
I ditched Verizon after 25 years and I am completely happy happy with ALEXYS and JARED at ATT Burke
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February 2022 by Donna D.
dishonest pricing - the sales associate tole me the cost would be $60 / month, it was actually $96 / month as they had added on extra services
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February 2022 by Matt Beverley
The manager Alexis was very helpful and patient.
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January 2022 by George T.
Alexys was great! The best experience at an AT&T store ever. Helped me switch over to a new phone and helped transfer data. I have been with AT&T for 20years and love their service!
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January 2022 by Reita Reita
I activated my phone on 12/20/2021 and it is now 1/9/2022 and I still cannot get inbound calls. I’ve called over 50 times and I went to a corporate store. One of your offshore technicians did something to my account. They logged a ticket on 1/4/2022 and it is still not resolved. No one will help me !!!!!??????
