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May 2023 by Margaret Stanley
My most recent trip to Leroy's was yesterday. As always, he had my poor little car up and going in short order, at a fair price, and with a smile to boot. I've been taking my cars to Leroy for more years than I can count up, and have never once felt overcharged, misdiagnosed, or mistreated in any way. Both he and his work are reliable. My dad was a mechanic, and while I'm no expert, I do know enough to smell a rat after while. Leroy has done a fine job of keeping our various vehicles in good shape over the years, and is great about giving me a heads up when something is going to need attention in the near future. In the medical world, this is called "anticipatory guidance." In the car world, it's called keeping you from breaking down on the side of the road. There are three people who cannot retire before I die -- my doctor, my dentist, and my mechanic. Thanks, Leroy, for all you do to make this world a better place!MAY 16, 2023 -- TIME FOR AN UPDATE!I'm still taking my cars to Leroy, and I still stand by everything I said in my review 7 years ago!
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April 2023 by Sydney Lange
He gave me a great deal and did a fantastic job. Gave me multiple different options and was honest about his opinion on a lesser costing tire being just as good as a high dollar one. Thank you Leroy!Service: Tires
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November 2022 by Joseph Walker
Leroy can communicate with his customers in a very condescending way. Since he has talked to me and my guy buddies that way in the past, as well as my female friends, I have security in thinking that he doesn’t just talk condescendingly to women as mechanics are stereotyped. I’ve never experienced any kind of price gouging or slack in his mechanical work, but I know others who feel differently.One extraordinary grace is that his daughter operates the front end of the business. She has great customer service, is very helpful, and very prompt. Props to her!Services: Air & cabin filter replacement
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September 2022 by The Gospel Gypsie
Earlier this year I Had issues with a bad grinding sound in my wheel well, this was the only place that could squeeze me in the busy week. Called ahead and asked if they could just take a look at it (was shocked that they charge for an estimate, coming from Colorado you always get your car checked and estimated for free). Service was very speedy and accommodating. Said that the brake pads needed to be replaced and that it was 100% cause of the noise. Went ahead with the repair, which was done in record time only to have it still grinding on the drive home ? took it to H&J tire in Lexington, super nice and checked everything for free! Said there was a rock wedged up in the system and got it out no problem. Noise gone.So it makes me wonder that Leroy's service may just have been too speedy that they really didn't do a thorough check, which is pretty bad since it costs. This was such a simple issue, and sure mistakes happen, but I wouldn't trust coming here for something more concerning unfortunately.
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September 2022 by Logan Craft
Leroy will always be who I take my vehicles to. He knows what he’s doing and does it right for an adorable price! Highly recommend Leroy for all your automotive needs!
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August 2022 by HB Dalton
Leroy is great! We take all our vehicles to him for tires, oil changes and more.
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March 2022 by Misha Wright
Very friendly and fair. Leroy is interested in making sure you don't spend more money than you need to and he does a great job! Will be coming back!
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January 2022 by Steve Sisler
Great service. Very friendly. Very timely!Problem with tire. Traveling away from home . Took us immediately and took care of the problem so we could keep going!! Very grateful . Highly recommended.Service: Tires
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December 2021 by Russell Tompkins
Leroy did a good job in diagnosing My truck's electrical problem and even made good on replacing the battery that went dead within 2 months due to the electrical issue. Leroy is fairly priced and responsive. You also has a good handle on the work that he has scheduled to give you a realistic estimate of when you should get your auto back. Thanks Leroy.
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August 2021 by Tyler Skaddy
This guy can be kind of rude at times, but I think that’s just how he is. I’m also pretty frustrated because he cut a hole in the panel under my car to get to the Oil plug without my permission. Really unprofessional. Can’t believe he was really too lazy to unscrew a few bolts. Now I’m going to have a hole under my car. He never even told me about it either. Just changed my oil myself and saw it there.
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August 2021 by Mary Blocker
Thank you Leroy. We were traveling and had a problem with our tire. Leroy had us fixed and back on the road in 20 minutes.
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August 2021 by Emily Willard
I have been going to Leroy’s for years! He has always done great and is reasonably priced. Things are always done professionally and in a timely manner. He’s great at working around schedules and getting work done when you need it. Highly recommend going to Leroy’s!Services: Oil change
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August 2021 by Vivian F.
My jeep failed inspection Fog light was out-my mechanics fixed it. Park brake wouldn't hold -my mechanic fixed it. Muffler had 'a big ol' hole in the top of it'-no it didn't but I had already ordered a new one so my mechanic replaced it and the tail pipe anyway. Took my jeep back and asked Leroy could reinspect it. His answer was "I wish you would call first instead of just showing up here. I have to stop everything I'm doing to look at your car now. I'm the only one working here." All he had to do was tell me he was busy and ask if I could come back later which I would have done. No problem. Instead he was extremely rude and condescending. Not the way to treat customers. FYI... Virginia state inspections DO NOT REQUIRE APPOINTMENTS. A licensed inspection station must INSPECT YOUR CAR ON THE DAY YOU BRING IT IN IF THE DEDICATED BAY IS OPEN. It was. A station MUST DO A CERTAIN AMOUNT OF BUSINESS OTHER THAN INSPECTIONS TO KEEP THEIR LICENSE. That's questionable. There is a descriptive CODE OF CONDUCT INSPECTORS MUST FOLLOW. Verbal abuse of a customer is not included in that code. I will not tolerate this behavior and neither should anyone else. After the Virginia Police Officer responsible for making sure licensed inspectors are doing what they should looks at my perfectly fine old muffler which Leroy rejected, I will let him decide what repercussions this pompous a** deserves. Hopefully, no one will have to be subject to his over inflated arrogance again.
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June 2021 by Sherryl T.
He was able to get me in quickly, figure out the issue and resolve it, plus give me advise on other things about my car. Very nice! I'll be returning for future car maintenance and service.
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May 2021 by Kit Bryant
We didn't know Leroy until we hit a large piece of retread truck tire on Interstate 81 on our drive home to Philadelphia from Eastern Tennessee. We took the first exit we came to which as for Buena Vista, VA so we could get off the highway and call AAA. It was late on Thursday afternoon and they were no help. They told us it would be at least 75 minutes before a tow truck could get to us, that the car would have to be towed 40 miles to the closest AAA shop, and that we and our dog would have to find an Uber or Lyft to follow behind. At that point we searched Google for local repair shops. The mechanic at the first one we found said he was too busy but to try Leroy's Automotive a little way up the road. Leroy was amazing. It was almost closing time but he put our car up on the lift and figured out what was wrong. He tinkered a bit and drove the car, then he tinkered some more and drove it again. He then explained what damage had been done and what he had done to allow it to continue to be driven and got us back on our way. And after all of that, when we asked what we owed him he refused any payment. We are very thankful we found Leroy's Automotive. He turned out helpless and hopeless feelings around and allowed us to make the remaining 350 miles home. He is a an honest and highly skilled mechanic and we would recommend him to anyone.
