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November 2023 by Nicole Harding
My dad and I spent the better part of a week driving all over VA trying to find a used 4Runner for me. Every one we looked at was either so rusted it might fall apart any second, covered with spray paint so you couldn’t see the rust, or the place was so sketchy we felt like we were in a mafia movie. The good news is we realized just how amazing Trax Auto, especially Kristina, was. Every single vehicle on the lot looked to be in great shape, and I was surprised at the availability they had on such a relatively small lot compared to some of the big northern VA lots.This is a family owned business and you can tell they do their research before picking vehicles to be sold. Kristina’s brother (sorry I forget his name) is the mechanic and did an amazing job with the detailing. Everyone thinks my 2008 4Runner is less than 5 years old, and it looks brand new inside.Kristina was extremely responsive, personable, knowledgeable, helpful and patient as she helped us through the buying process, whether it was allowing us to get it inspected (shoutout to the Firestone guy down the road who said he’d be happy to put his little kids in that car) or navigating through all the bank processes. And it’s a plus that she loves 4Runners too!Don’t underestimate the potential of this small town dealership. You can tell they care about the quality of their vehicles, unlike some of the bigger places that just want to move inventory. We will definitely be back in the future!!
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November 2023 by dave harding
I recently worked with Kristina to get a used car for my daughter. The process was smooth, transparent, and Kristina was a real pleasure to work with. You can tell she really cares about her customers, we never felt any pressure to buy or settle for less. I would highly recommend.
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October 2023 by Ben Smithdeal
Great family owned place. Everyone was very friendly and Kristina was extremely helpful with the car buying process. 10/10 would recommend
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September 2023 by Jennifer H
PLEASE READ MY ENTIRE EXPERIENCE!!!!!!!!!\nAt time of purchase:\nI needed a vehicle for my daughter and everyone working at Trax was very friendly and knowledgeable! Kristina is a sweetheart!!! The process was painless and I am incredibly happy! This is the second vehicle I purchased from Trax! I would highly recommend them!!!! Thank you all again!!!\nUpdate:\nThis car for the past year has been an absolute nightmare. There was a significant oil leak, lights fell off in the car wash that were glued on, the windshield wiper broke immediately, the power steering went out, and the alternator needed to be replaced. When I contacted Kristina, she shamed me repeatedly for not buying the expensive warranty. This car was an emergency purchase. I needed reliable transportation for my daughter during a difficult time. It broke down on her several times driving to a night shift job. Trax offered to pay half for repairs, but they were the last place on earth I would trust to fix my car after telling me this vehicle was just put out on the lot, when it was actually sitting in their back lot for a long time (found that out recently). I guess that was a half truth. I confronted Kristina on this and she never denied it. I am just writing to warn others about what they tell you about a used vehicle. Kristina only offered to take it in on a trade or purchase it for wholesale, which is essentially nothing..it would not even cover the pay off. Do your research…we were unfortunately in a hurry and I felt very taken advantage of in that situation. It is also sad because I had purchased the owner’s vehicle directly from him several years back. He was kind and they went above and beyond during that time to help me. That is why I did not hesitate to return, but please be careful..get your vehicle checked out really well. When I did return, I had tried to talk to him about buying his truck in the past and he didn’t even acknowledge my existence. The service is not like it used to be. Sad.
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July 2023 by Leslie Simmons
Trax Auto was so friendly and had exactly what I needed! They worked with me and had excellent customer service. Highly recommend!!
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June 2023 by Anjel Coffey
Christina was very pleasant to work with and made the process very easy and stress free! We purchased a jeep from Trax auto II and we couldn’t be happier!
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March 2023 by Gloria Suliin
Drove a long way and was glad I did. Exceptional Service and Wonderful to work with Kristina. She really is exceptional in her care and customer service. This is the best business and family owned operation I have ever experienced.
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December 2022 by Cindy Delafuente
Trax Auto II was very helpful in buying my 2006 Silverado. They were very efficient and friendly, and were up front and honest with the truck and kept it in great condition inside and out. Family owned and well operated, I Look forward to using them in the future for my next vehicle purchase.
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November 2022 by Andrew Crawley
I traveled 3+ hours to look at a truck. Before I started out the young lady told me about a blemish on the truck that could not be seen on line and she took a close up picture and sent it to me. With that up front information I decided to take a chance. I purchased the truck that day. I'd shop there again.
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October 2022 by Cameron Tripp
Drove 8.5 hrs to get a truck from this dealer and it was well worth it. The customer service was great, they worked with us, the truck is awesome, and they even offer a great 3rd party warranty. If you live around Broadway (and even if you don't) it's definitely worth your time to see what they have and give them a call. ?
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October 2022 by ATH One
It was worth the 2+ hour trip to visit Trax twice and purchase a vehicle. No bs fees, and a quality used inventory. Kristina is a pleasure to work with. Thanks Trax Auto II
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September 2022 by Jennifer Hamlett
I needed a vehicle for my daughter and everyone working at Trax was very friendly and knowledgeable! Kristina is a sweetheart!!! The process was painless and I am incredibly happy! This is the second vehicle I purchased from Trax! I would highly recommend them!!!! Thank you all again!!!
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August 2022 by Jennie Fink
We stopped in a few times to check out the 2021 Little Guy Mini Max. Each visit we were allowed full, uninterrupted access to the camper and provided with answers to all our questions. We were able to arrange a walk through with electric hook-up. Thanks to Kristina and the technician, the one issue we found was resolved. We especially appreciated Kristina's remarkable service and willingness to meet with us after-hours to close the purchase. They safely delivered our camper to our driveway the next day.
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August 2022 by Lisa Waters
Kristina was so easy to work with, never put pressure on me, and made the purchase a lot more smooth than it could have been. It was a challenge buying my vehicle out of state, but she approached the obstacles Texas put in our way by saying that she enjoyed learning new things because they gave her new skills and made her better. Most would have put the work on me or at least grumbled about it. Kristina's attitude got us through!
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June 2022 by Matthew Siron
Never bought from here but no people that has. They r very satisfied. They do have some nice looking rides!
