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January 2024 by Shandi Blizzard
Whatever our need has been, towing or mechanical, trans tech always is honest and upfront about availability, eta and pricing. Experienced employees and get the job done in a timely fashion.
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January 2024 by S. Mullarkey
These people treated me like family! Will always be grateful for their kindness!
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January 2024 by Brian Hall
Called them late on a sunday, had a bucket broke down on 81, after getting prices from a few other companies i went with them. Dennis was there in 30-45 minutes. Got my truck towed to a shop and Dennis took me to a nearby hotel. Friendly, extremely knowledgable about trucks and even taught me a few things.
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December 2023 by Viktoria Lukasevych
One of the best Towing companies we've worked with!Outstanding communication, on time updates and professional workers.Our company -Gulfstream Logistics had a damaged trailer to tow and they gave us a very reasonable price.They made the situation that could have been very stressful, just the opposite!We highly recommend them!
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November 2023 by Alyssa Currence
We are so grateful for Trans Tech. It's clear that kindness, reliability and fairness are core values of this company. We started getting our routine maintenance there over the past year and they have been efficient and fair. They have bailed us out multiple times with car troubles from minor to extreme by helping asap and with consistent communication. The most impressive interaction with Trans Tech made them stand above the rest. We were stuck for hours in a backup on 81 from an accident and of course our car overheated and wouldn't start. The backup was so bad the tow company that Geico called refused to help due to the difficulty to come get us. I asked them, "What about Trans Tech?" They came. The tow truck driver, Michael, not only braved the horrible traffic to help us he was also really fun to talk to, which made my anxiety from sitting in traffic for 5 hours release. So they rescued us and fixed our car up! Melissa at the front desk is very knowledgeable and always amazing at calling us with updates. Car stuff is so stressful but I feel confident when it comes to our car because Melissa and the whole team have our back.
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November 2023 by Ben Perkins
Fast professional service they showed up within 20 minutes calling.. The tow truck, driver, shout out to Dennis was clean quick and professional and safe. Thanks for everything you guys did for me.
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November 2023 by Cissy S.
I wish I could rate their tow service and their service department separately because Randy Palmer was at my location in less than 10 minutes after I called my Emergency Road Service. Randy truly went the second mile in trying to get my car started, and when he couldn't he personally made sure I got to my appointment by taking me there himself. If I could give Randy 10 stars I certainly would. I originally asked Randy to tow my car to my regular shop, and explained that they were always thoughtful in taking into consideration my financial situation. He assured me that his shop would do the same. Absolutely not his fault, but absolutely not true at the same time. Despite the fact that I made sure they knew I'd been having trouble with the anti-theft system, they say they spent two and a half hours trying to figure out what the problem was before and after hooking it up to the diagnostic machine! What?!?! Once the diagnostic machine gave them a clear code saying it was the anti-theft system (once they did finally do the smart & professional thing and actually use it), they claimed to still spend even more time trying to figure out what to do about it. Sound professional to you? Nope? Me either!So, I was charged two and a half hours of labor to reset a code and then not even fixing the root problem to boot! I couldn't even get an answer about how to fix the problem long term, just a song and dance about everything they had to do to try to figure out what the problem was before they finally did what most shops do FIRST and hook it up to the diagnostic machine! Seriously!!! Who does this?!? I never even got an estimate before anything was done... just a call to come get it, an outrageous bill, and a car that still wasn't fixed. I did call them first to try to resolve this issue before writing this review, but was basically told it is what it is. Trans Tech's reputation for fixing trucks is unparalleled, but I would strongly discourage anyone from taking their personal vehicle there. My regular shop would have run diagnostics as a forethought and not an afterthought like Trans Tech did. They also would have been thoughtful enough to let me know, in advance, what the financial damage would be so I could decide for myself if I could afford to have it done. They also would have tried to figure out how to permanently fix the problem and not just reset the code. Charging two and a half hours of labor, plus diagnostic fees, plus whatever the rest is for to simply reset a code (without ever providing an estimate) is, at best, thoughtless and unprofessional and, at worst and in my opinion, greedy thievery. On the flip side, I absolutely could never say enough wonderful things about Randy Palmer and the on-site and tow service he provided. Just don't get your car fixed there unless it's a truck and you have plenty of expendable income!FOOTNOTE: After I got home, it took me less than 15 minutes on Google to find out how to fix the problem and I went and purchased the parts and fixed it myself for less than Trans Tech charged me for their time just scratching their heads... and I am a disabled, elderly woman with no experience in auto mechanics!
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October 2023 by Carol D.
I have taken my Jeep to them for the past few years, and don't expect that to change. They are HONEST and reliable, which are two things you want in a mechanic, but don't often find.
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October 2023 by Alyssa Landrith
Wonderful experience with Trans Tech. We were traveling from Maine in a 1985 camper van and had trouble with our brakes and wheel bearing on a Saturday morning. Trans Tech towed us within a half hour and they were so friendly and knowledgeable. They offered to let us stay in their parking lot and that they would look at our van on Monday. By Monday afternoon our van was ready to go. We are so grateful for them for getting us back on the road and being exceptionally kind. Breaking down in an RV is stressful because it is difficult to get them repaired but Trans Tech was amazing.
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October 2023 by Eric Coonrad
From all of the various mechanics my wife and I have been to in the past few years, none have seemed to put forth the effort that those at Trans Tech have to ensure us about our vehicle. We unfortunately ran into car trouble with both cars we own and we took them to Trans Tech to get worked on. With the help and transparency Melissa the service manager gave us, I never felt once that we were being coerced into having to pay for anything unnecessary. They even offered to pick me up at my house and take me back to the shop so that way I didn't have to walk. I never got service like the type I got from these guys, and because of that I will always choose Trans Tech for any car-related issues I have in the future. Thanks so much again for everything you all have done to make sure my family and I are safe in our vehicles.Service: General repairs & maintenance
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September 2023 by Dr3
Hi, ... really great service, fast and professional, the guy took care of everything, even offered me ride to nearest hotel, since the shop couldn't take my truck in the same day, thank you trans tech, thank you Dennis?⭐⭐⭐⭐⭐
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September 2023 by Jennifer Crooker
Randy was the only operator our roadside assistance dispatcher could find who would get our truck out of a parking deck. He showed up ahead of the estimate and maneuvered our brakeless vehicle out of the garage and onto his truck. Efficient and nice.
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August 2023 by Art Fischer
You can always tell a great team by the way they treat a total stranger. Thank you, Randy for taking care of me during this stressful time.And thank you, Heather for being part of the solution in this unfortunate time. You guys are THE BEST!Service: Car towing
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August 2023 by Michelle Izer
Can’t thank Dennis enough for the rescue on Sunday 8-20. He showed up in a timely fashion and diagnosed the issue quickly. His repairs were quick and quality. Had me back on the road in no time. Would highly recommend.!
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July 2023 by Samantha Walton
I can not thank Randy enough for coming to our rescue on the side of 81 N after our pick up truck lost it’s left rear wheel while towing a trailer with a truck on back! This was Saturday morning he got both truck and trailer off 81 and into advance auto parts driveway where he helped us change 6 studs a rotor and put on spare wheel and tire! Randy was pleasant, helpful, friendly and kind he even called us about an hour later to check on us! Again thank you Randy and Trans Tech Auto!Services: Special vehicle towing
