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August 2024 by A J
Actually, zero stars but not available. If you like customer service, definitely do not go here. Incredibly rude staff, particularly this one woman yelling through her mask that I had to pay for tape if I wanted to be served. I just had one small package with the label that needed to be attached. She told me to go to the Dollar Store if I didn't like it. I have never been to any US Post Office anywhere in this country where they would not tape a package for you. This woman can kick rocks, and sounds like I'm not the only one who has experienced this atrocious level of non existent customer service. Do yourself a favor and go to ANY OTHER USPS! Seriously why does she even have a job there if she doesn't believe in working?
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August 2024 by Kranti KRP
Very unprofessional and horrible service... anything more to describe this place is waste of my time
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August 2024 by Mike S.
Extremely unprofessional. Only go here if you absolutely have to.
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May 2024 by Eugene U.
The facility is small so expect longer waiting times. But staff is friendly and helpful. People who is in rush should go to the other major location in sterling as waiting might be a quite long due to how big is the line
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March 2024 by Andrew Stepanov
Horrible... Avoid if you can...
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February 2024 by PR Reddy
Friendly staff
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January 2024 by Dan Hennebry
They tried to send my package back to Australia. I scheduled a re-delivery 2 days(1 shipping day) after being given notice that I missed a delivery. On the day of the confirmed re-delivery 1/2/24, it never came even though i have two receipts showing that it was scheduled to come. On 1/3/24 I received a notice saying it was being sent back to Australia. This is 1 day after they were supposed to receiver, and 3 after I missed delivery. The lady at the post office said it was supposed to be held for 3 weeks. Thankfully, they are so inept that they didn't ship it back and I was able to get it, but that was by pure dumb luck.Another issue I have had with this branch was when I had a driver come up to the door claiming a business I've ordered coffee from in the 100s of times, had insufficient postage, and I'd have to pay cash to receive it ir he wont give me my order. The company always offers free shipping and I've never had anything like this happen to me either in life for 40 years, or with the company I ordered from.Sucks if you have to use this post office. It sucks even more than you can't talk to anyone anywhere to tell them about any of this or figure out what is going in.New slogan... Fraud, theft, and incompetentce, we are the USPS!
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December 2023 by only one real
Honestly the worst service ever, they steal also . Even loudoun county police department know about them. Please do not USPS period. Use different company
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September 2023 by Jack Pare
Very bad office I was in home and they left me paper!!!!!!!!!
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September 2023 by Carmen Bristol
They open your packages and are very rude to people. In customer service they have 0
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June 2023 by Forrest Jones
Visited this location today. Never again! Merlyn was by far the rudest individual I have ever come across in customer service. She was unable to effectively communicate why there couldn't be instructions provided with one of the first class envelopes. She asked me to step aside and fill out additional paperwork to make their job easier. I refused and filled it out at her station. She got incredibly rude and placed her closed sign up and refused to serve me. I have bought numerous envelopes like I purchased today from many different post offices in four different states. This was by far the worst experience. Again, will never be back and will look into filing a formal complaint against this taxpayer funded customer service worker.
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June 2023 by WTI Trader
This post office customer service reminds me of a communists post office during the cold war...and also a resemblance of a Seinfeld episode "No Soup For You"!
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June 2023 by Marianne H.
Lunch from 2-3 ? This is a business and the hours are crazy. The front door won't even open ! The employees could do with a customer service refresher course.
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June 2023 by A L
Why even have workers here if they are not going to help and turn you away when you have a prepaid package. They can’t even help you print a label haha. They are rude snapping fingers at you and everything
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February 2023 by J
Michael is probably the rudest and most disrespectful postal employee I’ve ever interacted with. Not helpful and condescending. I walked in and he was playing on his phone too.
