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April 2024 by NAEEN ZAMBRANO
I was very pleased and satisfied with my order and their service was very professional and especially the manager Ferdows who currently works there is the most down to earth person when it comes to ordering pizza, it's very simple to communicate with the employees that work there. I recommend this place to anyone who wants to grab a bite on a nice Friday night.
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March 2024 by Galloway
Literally the worst Marcos in existence. My previous experience with the brand is in Tennessee where Marcos was always the best option above other popular pizza chains. They would make a pizza exactly as requested every time and it was always amazing. THIS Marcos on the other hand must require employees to have a lobotomy as a prerequisite to work there because they cannot facilitate any requests whatsoever and is such an embarrassing deviation from the brand I knew before moving back to northern va. They can barely make what’s on the menu with accuracy, but any other of the many customizable options they offer? FORGET ABOUT IT. What’s more is they don’t care - will literally tell you they don’t have time for you. At best, all they ever do is offer a coupon so you come back. But it just baffles me every time I want a simple double old world pepperoni pizza, I can never get it. They always half the portion even when they said they would “do it no problem” over the phone. Sorry DoorDash and your terrible app don’t facilitate the standard of service your brand was founded on. I only eat here occasionally because the pizza is good but when they consistently refuse to make it the way you most like it, it leaves a bit to be desired. DO BETTER
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February 2024 by Samantha Sealock Courtney
We have ordered from this Marcos location for a few years now and have only had a handful of less than ideal experiences. Last week was really a tipping point. We ordered online for pick up and when the app said it was ready they only had part of our order. They quoted five more minutes but lost track of our pizza again and lost track of the time. 15 minutes later we were still missing our pizza. 20 minutes later they finally found it. No one was interested in making the situation right or even making sure that the order was right, which it wasn't.We won't be ordering from Marcos at this location for a very long time.
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February 2024 by Yahya T.
The manager was kind, i ordered a medium pizza and was charged/given a large even when i explicitly explained to the person over the counter that i wanted a medium. The Pizzoli was good but the pizza was unbearably tasteless and bland. Tomato sauce had no flavor and the whole pizza tasted like the ones they give you in elementary school. Threw almost the entire pizza in the trash. Really sad first time experience.
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February 2024 by DIANA AVILA
The cashier guy is so rude. He was so disrespectful. Today february 17th at 8
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January 2024 by one o.
Pizza was cold, undercooked. Wings were also cold and rubbery, buffalo sauce just dumped on top. Very disappointing and unsatisfying.
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January 2024 by Kristen Hami
One of the only places that has green olives! Good amount of toppings, solid carry out
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November 2023 by Joan Z.
The service was ok. The pizza was greasy and the crust was tough. This is the first time I have experienced this at Marco's . My first pizza was great. Not this one . Hope the quality stays good but if it doesn't it's back to the drawing board
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November 2023 by Maryam Shahid
Absolutely fantastic pizza! Fresh, delicious and made pretty quickly! This is my go-to pizza place, staff are friendly, restaurant is clean and cozy and pizza has never failed in being oh so yummy!
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November 2023 by Naveen Ghannam
I'm not one to write reviews so this is huge. What began as a horrible experience ended up being one of the best customer service experiences I've ever had. My family and I love Marco's, ordering from them has become a tradition! To our disappointment, when we placed an order last week it arrived and looked terrible. Too many toppings, crust was different than we ordered and the pizza looked a mess. With 3 hungry kids I was imaginably, upset. My frustration had the best of me when I called to tell the store they butchered my order so I felt bad for the person who would end up taking my call. It ended up being the store owner and she was just as sweet as a peach. She was honest, empathetic and went out of her way to make the pizza herself and deliver it personally! She also refunded me for my order so we ended up with 2 free pizza's that night. It was the end of the night, I'm sure she was exhausted and made it a point to go above and beyond and go the extra mile to deliver great customer service. If you are a pizza lover who is big on customer service, I highly recommend Marco's in Ashburn!
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November 2023 by Yaffe Kravitz
We get a lot of pizza from these guys... but today we had an exceptional experience. The delivery gentleman, as he was delivering 5 pizzas, one of them accidentally fell on the ground. It wasn't really even his fault - I was out cleaning my car and he had set his carrier bag on the trunk and as he was pulling them out to hand them to me, one of them sliped down. I felt so bad for him and he immediately picked it up and said that was going to go back and they would replace it. Maybe 20 or 30 minutes later, we were only expecting one replacement pizza, but he showed up with a replacement for the entire order. So now we have a bunch of extra pizza and are calling our friends to see if they want some fresh pizza because we just stuffed ourselves with the other 4 pizzas that were perfectly fine. Anyway that kind of service is worth a five-star review.. not to mention the fact that we love Marco's pizza and get it quite often. Thank you mr delivery man! This was totally unexpected and we very much appreciate the outstanding level of service and going out of your way to ensure absolute customer satisfaction.
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November 2023 by mark brown
We used to order from this Marco's location frequently, typically 3-4 times per month. The past 8 months or so it has gone absolutely downhill. We had a pickup order at one point that quite literally took an hour and 15 minutes from the order time until it was ready. The amount of toppings have dwindled, we've had very inconsistent food as far as taste (and sometimes being way overcooked), but this past pickup is the last time we will be ordering from Marco's. We got a pizza, cheese bread, and my wife ordered one of the Pizza Bowls. The Pizza Bowl had its own pizza box, which I thought was weird, but it was what it was. I picked it up, put it in the car, and went home. I get home and into the kitchen and my wife and daughter noticed I had grease all over my jacket. It was all over the carpet, our entryway, my shoes, everywhere....I open the pizza bowl, which is more like a pizza tray, and there is literally no lid on it. They utilized the cardboard pizza box as the lid of the tray. Whomever had the idea that you have a tray full to the top of cheese, toppings, which equates to tons of grease, yet think it's perfectly ok to not put a lid on it, is completely idiotic. Grease goes right through cardboard....my 6 year old even knows that. So now I have a completely stained jacket since the grease won't come out in the wash, not to mention the fact that our carpet is now stained. I absolutely cannot recommend Marco's, at least this location.
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November 2023 by Ken Triplin
Not knowing that this location was in our home area, we will now use this location as our favorite pizza spot!
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October 2023 by Kiran N
Disappointing service - got an email with order ready status and went to store for pickup. They asked my name couple of times and said food is ready, but never packed. Food was waiting on the side, but they never packed it. There were 3-4 customers who came after me and they got their food even before me. That too, their food came out of oven longtime after my food waiting on countertop. I have waited 15-20 mins and left the store without picking up the food. Sorry to say this, but a Very bad service.
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September 2023 by Matt E
This was a delivery order so I can’t speak to the atmosphere but the pizza itself is mediocre at best in the order was not correct.I ordered a sausage pie, and a pepperoni pie showed up. Accidents happen, not a huge deal but at the end of the day the pizza was just average.This is one of those places where I wouldn’t tell people to stay away, but it’s a one and done for me.
