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October 2023 by Dan La Vecchia
My experience with Custom Works could not have been better! I did a ton of research on a variety of companies to install my home theater in Washington, DC. I decided to go with Custom Works because of their ability to manage the project from start to finish. This was very important to me because I wanted to use a company that could do both the construction and AV needed for a fairly blank space. Nick and Ben helped me come up with a plan to make a relatively small room work extremely well. They are a full service company. The room was bare when we started and they turned it into a beautiful theater that can fit my family and friends. It is truly amazing what they did with the space they were given. The quality of the equipment is top notch, and the sound and picture quality is incredible!! Nick and his team are true experts in their field. I would highly recommend Custom Works!!!
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August 2023 by Thomas Huntley
Nick and the Custom Works team were incredible. They helped us decide exactly the scope of installed A/V equipment throughout our house we were renovating, and worked with our general contractor to wire everything prior to drywall. The end result, including in-ceiling Sonos powered speakers and two installed TVs look and sound amazing. Finally, they were incredibly professional and fantastic to work with - I can't recommend they highly enough.
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February 2023 by David Cross
Mo and his team are fantastic and we highly recommend them. They wired our entire home during construction for built-in AV throughout the house. They then came back and installed over a half dozen TVs (including two Samsung frame TVs and a 100 inch TV) along with in-ceiling Sonos speakers plus surround sound systems in two rooms, several Apple TVs, universal remotes, etc. They were professional, pleasant, polite, efficient, and cost effective. Mo is very responsive, including after installation when customers like me have (***** questions about the equipment. You’re in great hands with these guys. We used another local AV company before Mo and had a bad experience. You can’t go wrong with Mo!
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February 2023 by Joyce Richey
Amazing attention to details!
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August 2021 by d coleman
We hired Custom Works to design and install the AV for our new home theater project. Nick and his team absolutely exceeded our expectations. Despite the smaller size of the theater, roughly 12x16, Nick managed to put together a 7.4.4 system that sounds incredible! That's such an understatement... the system ROCKS! I've never been in a theater that sounds this good or that manages to so completely draw you into the show. I really don't have the words to describe how good it is, so let me talk about working with Nick. He listened to what I wanted and never pushed me or tried to upsell. In fact, he talked me out of two additional surround speakers because the sound in the room would not have been improved... and he was absolutely right. Nick really is an expert in his field with a passion for AV that is evident in his work. I cannot give him a high enough recommendation. Bottom line, if you are looking for a team with a solid attention to detail, great communication, transparency in price and schedule, and with whom you can trust to work with your best interests as their priority, then Custom Works is the one you want.
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August 2021 by Justin Quattlebaum
Custom Works is a first class operation worthy of my highest recommendation. My initial introduction to Nick came through my builder for some low voltage (ethernet/audio) wiring, a 5.1 system for my living room, and the pre-wiring for a space in my basement I eventually wanted to use for a theater. They did an install for me at move in and I was very happy with their work. In the winter of 2021, we started planning my theater. Custom Works has great carpentry and paint partners for the design and build work and you can trust they are aligned with true professionals. I did my homework on the speakers and projector I opted to purchase, but unlike every other big electronics purchase I've made, I didn't have the opportunity to see it or hear it in advance. I've can't say I've ever been this happy with anything I've bought sight unseen. The finished product met my high expectations and you should trust that if you choose Custom Works they'll deliver the same for you.
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June 2021 by Wilma Nichols
I usually don’t do reviews but I thought Nick with Custom Works deserved to be commended. My husband and I felt comfortable with Nick from the first time we met him and we trusted him that we didn’t even bother to look at other A/V companies. We trusted his recommendations of the components and equipment for our home theater and we are glad we did. Nick and Mo are very knowledgeable about home theater system and they really know their stuff. They were professional, very flexible, and a pleasure to work with. They did an amazing job and our sound system sounds amazing! Superb workmanship! We highly recommend Nick and Custom Works!
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August 2020 by Bill Siegert
Nick and his team at Custom Works Audio-Visual were professional throughout the renovation of our home theater. From the first phone call to Custom Works until completion of the project 6 weeks later, Nick and his team were responsive, friendly and the workmanship was top quality. Nick listened to our desires, responded with appropriate options and put together a plan that played out exactly as designed/prepared. We are thrilled with the work of Custom Works AV and really enjoy our home theater again. Great work, Nick and team!!
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August 2020 by Aaron Dixon
Simply amazing! I chose Custom Works to install my home theater after careful research and strong reviews. I am very particular and precise about what I am looking for during this type of project.When I called the first time I spoke to Nick, my project manager. This was followed by an in person visit with Nick and Robert the carpenter to discuss the project in detail. They listened very carefully to what I wanted and gave me a few wanted suggestions. Perfect. I presented them with pictures I acquired from the internet to show them what I like.Robert took this information and hand drew all designs. After about 2 weeks, Robert submitted this information to me for final approval. Honestly, I was a little optimistic from all the details submitted. After Robert consulted with the 2 project managers, Nick and Mo, construction began.Robert showed up everyday on time at 8am and worked to approximately 5pm. Very polite and professional. After 5 weeks it was time for painting. The painting was done by Martin. Martin did an excellent job! Afterwards it was component installation time.The Custom Works team visited together and brought this project together. This company is very particular and meticulous.Project complete and I am no longer optimistic! MY THEATER IS INCREDIBLE! Custom Works listened and delivered. I am very satisfied with the details and quality of my home theater. I have no reservation in recommending this team for installing a theater for anyone. Custom Works is truly outstanding!DMD
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January 2019 by Jesse M.
From the initial consultation, to the post-installation customer service, my experience with Custom Works was amazing. I appreciated the low-pressure sales approach, unbiased advice, professionalism and attention to detail. I highly recommend Custom Works and will definitely use them again.
