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February 2024 by Martha Hess
Very friendly and helpful
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February 2024 by Sandra Salmons
The Staff was Very Friendly & Most Helpful.
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December 2023 by Jon Couch
I purchase phone for myself July 30, 2023 and purchase phone for my wife November 30, 2023 from employee Brian. 5 star experience doing business with him.A week or so after i purchased my phone i was having issues with phone and went back ro store and Shane assist me . 5 star experience doing business with him as well. My wife was having issues with her phone so we went in the store today , Brian was busy with other customers. Shane said Brian would be busy with the customers for a long time and offered to help us which ge did. He solved the issue in a very timely manner and ask if there was anything else he could help with. Excellent services
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November 2023 by M B
Wow, I have never given a review so quickly. I came in there this evening, no one greeted me or really acknowledged me for that matter. I stayed in there about 10 minutes ( and I should’ve left sooner) All the workers had customers and I get that but they could’ve at the least said we’ll be with you shortly or something. Super unprofessional and I won’t give people like that my business. I’ll go back to the last Verizon store I used in Johnson city.
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October 2023 by Trina Clifton
I have to give 5 stars to this store, and frankly, I am amazed, because I fully expected to give way less. I had an abysmal experience online with the Verizon Chat, and went in the store expecting the same. Dustin Cardwell assisted us, and was completely and thoroughly kind, professional, patient, and solved our issues systematically 100%. He did not rush, he did not attempt to try to sell us a ton of unnecessary things we did not want or need, he was honest to a fault, he was understanding of our situation, and most importantly, he took on the dilemma as if it truly mattered to him that it be solved. I cannot give this Verizon representative enough praise because I walked in the store today with every intention of closing my account and going directly to a competitor. He saved the day.
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September 2023 by Logan Miller
Dustin and Bryan always knock out all of our questions and fix any issues we have. Always a wonderful experience at the Exit 7 Verizon. ?
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August 2023 by Nora Walbourn
Salesperson tried to sell me home internet that isn't available in our area.Anything to make a sale. The Verizon site said it's not available, yet they still wanted to sell it to me.
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July 2023 by Kevin Hart
This corporate Verizon store has a staff like no other I've been to. Thanks for my device set up and account help you guys are the best in the business !
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May 2023 by Jack Stockhausen
Vince was extremely helpful and a very pleasant person to work and chat with. I brought in a pretty complicated issue that required numerous hours in the store to resolve. The whole time he remained patient and courteous, and we had a nice conversation while waiting (expect for him being an Eagles fan). Ultimately, we were able to resolve my issue. Vince went above and beyond to help me out. Great job! Your assistance is greatly appreciated, Vince!
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February 2023 by Amanda Kell
I came in today with my Mom to have her phone switched to one of my old phones.Cole was absolutely amazing. He made this experience not only an easy process, but he made for good conversation while we waited.We will definitely be back.Thanks Cole.
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February 2023 by David Shreeves
Much thanks to Laura who spent a large part of her afternoon helping me with my new phone. Customer service was top notch for me here. Also had the product I wanted in stock.Happy to be a new Verizon customer!
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February 2023 by Lisa Anderson
The greatest phone company and service there is. Employees there are awesome the nicest and most helpful people. Wouldn't go anywhere else !
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January 2023 by Jerod Fredregill
Trash store went in actually got told to have geek squad fix it then when I took it in months later for wifi and Bluetooth not working got told I was out of luck because warranty won't take it with any damage to it. (Small crack in the screen) went to Johnson city Verizon had my phone fixed and working perfectly in 10 minutes...never going to this store again.
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November 2022 by Amanda Crosswhite
I purchased a new IPhone. I left my old phone there for about an hour in order to transfer the contents to the new phone. When o went back to get them, I was not given the charging box that I had previously purchased and was told that I already had it. They refused to look at camera footage to see that I did not take the box and refused to give me one.
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October 2022 by Jairus Wade
Had an in store pickup scheduled because we needed a phone tonight and when I arrived to the store a few minutes before closing the door was already locked. Associates were walking around the store and multiple people made eye contact with me before walking back to the back. If you are going to have posted store hours then go by them. Long time customer and highly disappointed in this experience
