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November 2023 by Pam Jones Speed
They facilitated an excellent move! The U Haul experience was great!
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October 2023 by Debbie Keith
Located in the old K-Mart shopping Center, this is my go to company for my storage, moving, and U-haul rental needs. Friendly helpful staff, clean facility, easy, parking and a large selection of rental vehicles and trailers
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May 2023 by Amanda Tate
This place is terrible they rented me a unit that didn't even exist don't use this place
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February 2023 by Robby Meadows
No propane refills
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February 2022 by Payton Lewis
DO NOT DO BUSINESS WITH THESE PEOPLE! Have been paying $64.95 a month for several months on a storage unit. Automatically deducted from my bank account. Never late on a payment ever. After about 4 months they start calling multiple times a day apologizing about accidentally deleting me out of their system. I spoke with a person named Sierra on the phone. Completely useless. She has terrible customer service skills. Complete silence for multiple minutes when I was on the phone questioning the information she provided to me. Her response - oh sorry I was talking to my manager. Manager name supposed to be Jule Thomas. Not a single word from this person. I've been promised a free month for their mistakes but still getting charged on my automatic bank deduction. DO NOT DO BUSINESS WITH THESE PEOPLE IN BRISTOL TN VA.
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January 2022 by Scary Spider
Charged me $260 more than the quoted price and I also got another charge 3 days later for $32. When I called to see what that charge was for, they said the truck was excessively dirty and I did not fold the moving blankets correctly. My wife and I made sure that truck was clean and I'm not sure how a blanket can be folded incorrectly. Will never use them again and will be sure to tell all friends and family about this experience. Good day to you all.
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October 2021 by Melanie Migliaccio
I have rented from this location 3 times and returned trucks twice. Every time very good, fast, clean, good location, plenty of truck options. 5 stars
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March 2021 by Kenneth Spake
I bought a new Jeep Grandcherokee and was needing a tow hitch added to it. I booked the appointment online and dropped it off the next morning and told the two men working at the front that I would be in the area and borrowing my aunts vehicle while they installed the tow hitch and that she would be off work at 4:30 and need her vehicle back I picked her up and about 4:40 the one guy called and told me it was finished. It looks great and seems to be working great and the two men working was very polite and helpful! I would recommend this place.
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January 2021 by Cory Lewis
Shockingly terrible customer service. Called to ask if they offered a specific service and was told yes, then given the cost, and told to come in. Got there and was told by an employee without a face mask that they don't perform said service and that I had to 'get out of the store' because I had brought my items in to the store exactly as directed to do on the phone. I can't recommend enough that you avoid this specific location at all cost.
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August 2020 by Jason Crump
General Manager handed me keys to the truck and said it's out in the parking lot. Truck was obviously not inspected because the blower motor for defrost and air didn't work. The employees would not even come out from behind the counter to look at the truck. I called roadside service and sat in the Uhaul parking lot for 2 hours. I had 3 sedated pets and a 15 hour drive ahead of me. Result of my experience, drove a truck to Florida without air. Had to stop half way and spend the night because of the heat and leaving out 3 hours past schedule. The Bristol Uhaul in the old Kmart is an absolute joke. I would hate for anyone else to get your trip ruined. Rent elsewhere.
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June 2020 by D L
Bad service. I asked 3 or 4 times to get a straight answer on when I'd be charged or what time it needed to be back. Never got one. Mgr was trying to be shady to gauge how much they could get away w charging. Huffy, didn't want to deal with a paying customerEdit : called the next day and they "extended it to 24 hours". Pretty sure that's what I payed for to begin with. They were nicer today a,t least.
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June 2020 by Douglas Reintsma
Avoid !!!! I use to love this place and would never go any were else but as of resent all there employees have changed and none of them know customer service or how to treat people I will be changing venders after this last time at this store I rented a trailer and was told buy the ladys inside to go hook it up myself and take what I want I finally had to talk to four diff people to get Them to hook it up so the Inshurance would be covered if any thing happened.
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June 2020 by samuel fleenor
Terrible service they have double charged me multiple times. Their new management is rude as can be! They are awful!!!!
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June 2020 by KaySera S.
Maybe there's new management but I have experienced nothing but very friendly service and support from the people here. I didn't even come to rent a truck, just to get moving supplies (which is a terrific selection, by golly they have everything, even sale items) and they were still very helpful. They even pointed me to the Free ReUse Box for which I was very grateful, I discovered moving is expensive. My friend loves to use these folks to rent an occasional truck for her catering business too, and has nothing but good things to say about this business here. The place has history, it used to be a Datsun car dealership and they have pictures on the wall of that, now how cool is that?!
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April 2020 by Robin Duff
Went in to get a car dolly to haul a S10, they were very helpful and I formed me a trailer would be much better at only $10 more. Thank you!
