-
September 2024 by Jasmynn Sneed
Tim Kirk was a phenomenal technician who got our service back up and running in no time.
-
September 2024 by Jamie Dickenson
This is the 4th day our service has been out. Have spent hours on the phone. Ticket was closed, and no one ever came out.
I received very poor customer service from the Tier 2 service department.
We now have maintenance scheduled for tomorrow. I hope this is resolved soon. And, we will be looking for another provider.
-
September 2024 by zachary lail
McKayla was very fast and efficient! A pleasure to work with! She even went above and beyond to ensure we had a solid signal through the whole house.
-
September 2024 by Matthew Bellamy
Point broadband has great internet. The response to downed lines, faulty equipment is awful. They expect you to pay monthly, and expect you to wait 4-7 days before they want to stop by and fix the issues you are having. Worst customer service I’ve ever experienced when it comes to internet.
-
September 2024 by Curt
Tim Kirk is extremely knowledgeable and willing to answer questions without hesitation. Outstanding work very fast at finding the isse
-
September 2024 by Allen Grimble
Mikayla Newman was outstanding! She was very knowledgable and explained everything for us in detail. Great job!
-
September 2024 by Katrina Isaacs
Tech: Tim Kirk
-
September 2024 by lindsay havens
Great experience, very friendly tech support, 10/10 recommendation! Tim Kirk did an excellent job helping with our wifi and getting it to have the best connection ever!!!
-
September 2024 by Theresa Whitt
We experienced a loss of internet on September 10. I called Point Broadband and every representative I spoke with was exceptional! They scheduled for a technician to come on September 11. Our technician was Tim Kirk and he was phenomenal! We have been Point Broadband customers since 2008 and we are proud customers!
-
September 2024 by Cj Moore
Tim kirk. Did a great job on installing
-
September 2024 by Whitley Russell
We were so pleased with our Technician, Mikayla Newman! She is the best!
-
September 2024 by Dustin Clay Daniels
Technician Tim Kirk did an amazing job!
-
September 2024 by Sarah Napier
Point Broadband is the best running internet in our area! Our technician Mikayla Newman was very helpful and knowledgable on getting our internet up and running faster ever!
-
September 2024 by Teresa Caudill
Tim Kirk did a wonderful!
-
September 2024 by Jewell Lingar
Mikayla Newman done an awesome job! Was very kind and explained everything she was doing.
