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July 2024 by Robin Henson
Clean store, friendly service.
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June 2024 by Lisa Quinn
It's a rather pricey drug/ odds and ends stores.
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April 2024 by Blaine Sheckler
This pharmacy needs to improve customer relationships. You call to get assistance with no resolution. You then have to reach out to a customer care advocate to resolve your issue. I
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February 2024 by Conner Carder
Great customer service someone always there when I need help.
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February 2024 by Hina Surma
The customer service is excellent. The pharmacy tech and the pharmacist are really really helpful with our prescription feeling. Thank you so much you all.
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December 2023 by Gerald Cassell
Always a long wait & it’s obvious that they are always VERY short on “staff”. Such a change from the level of service from the old Volunteer Parkway location. I leave the State Street location feeling sorry for the employees there because they obviously need more help.
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October 2023 by bushwack87
Absolutely horrible customer service. Doesn’t matter if you schedule an appointment or not they still throw you at the back of the line. Don’t give the options to schedule appointments if it’s going to be the same as a walk in!
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September 2023 by Emily Slate
I usually do not take the time to do reviews but this place is the SLOWEST pharmacy I have ever dealt with. It should not be this time consuming to get medications. Highly suggest choosing to fill your prescriptions elsewhere
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July 2023 by Janese Trivette
Everyone at this store has behaved in a respectful manner. The employees seem to be hard working and attentive. Several times I have had to have my prescriptions transferred to or from a different store due to travel. The pharmacy staff has always assisted me with friendly efficiency.
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July 2023 by Sam Baldridge
Took an hour and a half to get a prescription for nicotine patches filled today. Not at all impressed I don't have to get prescriptions very often but I've noticed a pattern at this cvs which is a prescription that should be ready in less than 30 minutes takes them over an hour and that's if they even have it. I think I'll fill my family's medicines with a different pharmacy in the future.
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May 2023 by Liz B
Everyone is always very nice and attentive
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December 2022 by E C
Brought an elderly lady who I help out to get her covid booster. These people are so inept we left without it and are going to Health Department.
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December 2022 by tonya smith
Awful experience at this cvs. The Pharmacy are so rude and hateful. No customer service skills. They are extremely abusive. And also the stupid place does not keep some medications in stock. So I had to drive all the way to Kingsport to get my prescription or I was going to start to have withdrawals. Very nasty employees at this location. Never going back!!!!!!
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September 2022 by Miranda
I have to see a Dr. at least once a month for PTSD and other reasons. I will cut this short though. I have NEVER abused medication, I have always abided by my Dr's orders and my Dr. has never ever in her many years of practice just handed out prescriptions like candy.You know why? Because she doesn't want to loose her license and what she has worked for so many years.Anyways, I received a prescription from her and it needed to be filled. First fatal mistake, I take it to CVS on West State Street Bristol Tn. I receive a voicemail and it states( from one of the techs I assume) they cannot fill the prescription because the insurance will not pay for the quantity but I do have the option to pay the difference. Then low and behold when I call the pharmacy, they refuse to fill it because the pharmacist says so. I called my Dr. and she calls them. They tell her that the pharmacist is not filling it because they aren't comfortable doing so. I called the pharmacy back to tell them I will be by to pick up my prescriptions and take my business elsewhere and that I do not appreciate them treating me like a felon or a piece of dirt. The human on the other end of the phone states that , it is a red flag to the DEA and starts rattling off things she had zero knowledge in especially the comment about my Dr. She stated that in the magical " Hand Book" they have there, my Dr. has pretty much attempted to commit insurance fraud? I found that astonishing. Bottom line, they are liars and that bunch is the rudest group of people I have ever come in contact with, especially after todays episode. I say group of people because I got to pretty much experience everyone of them in the pharmacy on the phone. I bet Joe with a Felony Drug history a mile wide could walk right up there and they would fill a forged script for him, but honest working Abe here , cannot get her sch. IIII filled because we are red flags and responsible.
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September 2022 by Johnny Cox
Absolutely the worst pharmacy in the area. Terribly judgemental, refuse to honor the Good Rx card for certain prescriptions, and anyone needing any type of pain meds are treated very poorly. I switched to Kroger's pharmacy and couldn't be more pleased.
