-
March 2024 by Jen H.
We really wanted to love this place - easy to schedule, no nonsense, and close by. Unfortunately, they recommended a test that came back inconclusive because they didn't get the sample they needed. Rather than refunding the cost because it was their fault, they recommended a biopsy quoted several hundred over other vets. Wouldn't recommend.
-
October 2023 by Brandi R.
Roseville Veterinary Clinic in Boyce *** DOES NOT FOLLOW THE PRINCIPLES OF VETERINARY MEDICAL ETHICS OF THE AMERICAN VETERINARY MEDICAL ASSOCIATION *** 1. The licensed veterinarian has assumed the responsibility for making medical judgements regarding the health of the patient(s) and the need for medical therapy ***and has instructed the client on a course of therapy appropriate to the circumstance. *** 2. Veterinarians may choose whom they will serve. ***Both the veterinarian and the client have the right to establish or decline a Veterinarian-Client-Patient Relationship and to decide on treatment. *** The decision to accept or decline treatment and related cost should be based on adequate discussion of clinical finding, diagnostic techniques, treatment, likely outcome, estimated cost, and reasonable assurance of payment. Once the veterinarian and client have agreed and the veterinarian has begun patient care, they may not neglect their patient and must continue to provide professional services related to that injury or illness within the previously agreed limits. ***As subsequent needs and cost for patient care are identified, the veterinarian and client must confer and reach agreement on the continued care and responsibility for fees. If the informed client declines further care or declines to assume the responsibility for fee, the VCPR may be terminated by either party. *** We were provided a treatment plan in which the estimated range was $885.50-$975.30 after reviewing the recommendations of treatment we opted out of $306.50 for labs and blood work, because A. We didn't see it necessary as this was a non-life threatening situation. (Hematoma on inner ear). B. We know our financial obligations and thought it was best opt out due to it being a large expense. Now that we opted out for those labs, we were prepared for a treatment plan range of $579-$668.80. (Affordable range for us, so we signed). When treatment was complete and it was time to check out, we were told the bill is now $896.45. The reason being that our dog wasn't responding to the initial type of sedation method, so they proceeded to fully sedate her WITHOUT notifying us. Not only are veterinarians required to notify of such things, we as clients have the right to approve or disapprove of course of treatment. *** This is a form of malpractice. *** This is not a clinic I would recommend and I'm very disappointed in how this situation was handled.
-
October 2023 by Angela Jones
Too expensive and non-caring vet's. It's all about the money
-
October 2023 by Nicholas P.
Went in for simple procedure what told cost and they Overcharged $300 what they said would cost. Didn't notify us and just took it upon themself to change the treatment plan without letting us know.
-
April 2023 by Angela Whitson
Too expensive and non-caring vet's. It's all about the money
-
January 2022 by Ashley T.
As a first time puppy mom, I knew I wanted to take my fur baby to an incredible facility filled with love. Roseville welcomed our sweet girl Mocha with open arms and instantly treated us with compassion. I'm so happy we made the decision to start her healthy journey with Roseville. We are looking forward to our next visits.
-
January 2022 by Ashley C.
As a first time puppy mom, I knew I wanted to take my fur baby to an incredible facility filled with love. Roseville welcomed our sweet girl Mocha with open arms and instantly treated us with compassion. I'm so happy we made the decision to start her healthy journey with Roseville. We are looking forward to our next visits.
-
November 2020 by William Steinmetz
The reason I come back over and over again is that they are willing to discuss pricing. Pets can be very expensive, and even a nice budget can only stretch so far. Every time I ask they are willing to give us options, along with pros and cons. I once had a Dr talk me out of cleaning my older dogs teeth because of the expense and potential trauma. They walked away from a paycheck because they felt it was the right thing to do. That sticks with me.
-
November 2020 by Allison H Clift
Dr. Taylor and staff have always been so kind and friendly. They are very compassionate. I would recommend them highly.
-
October 2020 by Shannon Ireland
The Roseville team was very pleasant, and was able to get our dog in for an appointment very quickly. They explained everything in an easy to understand way, and made sure we had everything we needed to continue providing care at home. They took good care of us and our dog during the whole experience, and even reached out to us after our appointment to check in and make sure our dog was doing alright.
-
June 2020 by Liz Staubs
New patient intake was extremely fast and hassle free. They did a great job with my guinea pigs and were very thorough. I was very impressed with the staff and their friendliness and professionalism. If you have exotic pets, this definitely the place to go ♡♡
-
June 2020 by Marie Davis
I have recommended Roseville to a number of local residents. Nice staff and caring doctors. I feel confident taking my kitty Lucille there for care.
-
April 2020 by Sandy Ridgeway Dennis
Kind caring, professional staff, who obviously love animals!!
-
October 2019 by Melissa C.
The entire team here really seems to care about my pet. From the ladies at the front to the team in the back. Everyone is very caring and compassionate.
-
October 2019 by Shelia E.
These folks truly care for your family pet. They are prompt and efficient. Compassion should be part of their name.