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“Highly recommend, delivered on time with a prior phone call advising they were about 30 minutes out. Delivered in good condition. The two young men that delivered our stuff were so nice & very helpful. ”
“I haven’t opened any boxes yet so I can’t speak totally for the merchandise inside. I can say it was well wrapped and none of the cardboard boxes had any damage. In my mind, I’m thinking the internal equipment should be in good shape. Very friendly and personable driver. Highly recommended!!”
“Sheena was the best associate for my fingerprints. She even took my daughter to the bathroom while I was in a time crunch. She went above and beyond her job duties and now I’ll be able to continue in my high six figure job. Thanks Sheena!”
“The attention of the staff was perfect since I do not speak English, they cared about providing me with all the necessary support to fulfill the delivery of my garments, thank you very much”
“These guys are real professionals. The crating and shipment they did for us was first-class all the way. Very well made crate and shipping. They also helped me with an auction pickup and made the process very easy. Highly recommended!”
“I sold something on eBay that was an odd size. The employees found me a box that fit and, since it was an old box destined for the trash, they didn’t charge me for it. Very helpful and nice people.”
“As a customer who lives in Texas and occasionally has to reach out to printers in other states for my sales team, they are one of the best printers I've worked with thus far. Friendly, fast, and flexible! Couldn't recommend more!”
“This location has excellent customer service! My brother in law is visually impaired and they helped him every step of the way. He was working on a project involving lamination. Angel, Mike, and Paul were extremely patient, kind, and knowledgeable. His undertaking was completed without undo stress. He was very pleased with the service he received!”
“The downloads are fast but they have to report to the end of the building because later there are colleagues who take advantage of them who do not respect those who arrived first”
8AM - 9PM
3540 Pump Rd, Richmond
Shipping Centers
“Staples and the staff at the Short Pump store are always my go-to place for tech stuff and the support that I need to get and keep it working. The 2 Managers at that location are just amazing! They are both knowledgeable and very friendly to speak with.”
“Brandon is an amazing guy with a big heart. If you’re looking for quality service and a great customer experience then this is the place to go. Very personable and goes above and beyond as if you’re a part of the family. 10/10”
“For line haul, this is RIC. Dispatch will send you a message on where to place the trailers during the week. Any relays should go at the other end of the dock from where you enter. Leave sets with the same terminal hooked. The office is in the middle of the dock and can be reached by a ramp. Bathrooms are across from the office, down a short flight of stairs. During the weekend, RIC freight goes in the doors. There is fuel and a scale here.”
“Taylor and Cody provided an outstanding customer experience. I completed all of my many package returns in under 5 min. Friendly, efficient, fast and courteous! My new go to location.”
“I went to Staples to purchase the 24 count Crayola crayons for my library at school because they were on sale for $.49 a box. The bin for them was empty. I asked a sales associate if the store had any more in stock. He immediately got a ladder, climbed up and got me exactly what I needed. That level of customer service is unfortunately lacking these days. I was grateful and impressed with his prompt service!”
“I feel proud to send my boxes because they are Responsible and thank you very much Rosa Amelia Vásquez and all those who work at DZ Cargo because my parcel from Richmond Virginia arrived safely in Honduras.”
“Visited Richmond for my cousin's wedding & helped her out with prep. Stopped by to ask them to rescue us from cutting dinner menus one page at a time, & they did me the favor of taking care of the job on the spot. I was in & out within 5 minutes. Jonathan saved the day! Thank you!”
9:00 AM - 7:00 PM
1111 E Main St, Richmond
Shipping Centers
“Three cheers for Omar! His persistence in helping us locate a lost tracking number was invaluable! Not only did he find it, but also found our missing package! Thank you, Omar!”
“Store may be small but the employees are always helpful with questions that you may have.
Typically have all the shipping supplies you would need.
Quick in and out with relatively short lines and wait times.”
“Per the review from yesterday from Radyah, as a former employee (2019-2021) of this Staples location, my experience working here and under Titus was very good. I was able to witness first hand how well his customer interactions are and how he's willing to step in & help if an employee is struggling with a difficult transaction. I'm grateful that I'm able to say that the management of this location made my time working there an incredible time while I was going to school, and I'd recommend this job to anyone thinking of applying.”
“This company is super advantageous with their appointments. I arrived an hour late because I had problems with the iPhone, the screen was frozen and it didn't respond to anything. I explained the problem to him and showed him my phone so he would realize that I was telling him the truth, that I couldn't get there on time because my phone is the tool I use to guide me. They didn't understand that and charged the company I work for about $170 late fee.”
8:30AM - 7PM
5806 Grove Ave, Richmond
Shipping Centers
“Just walked out of this store after getting papers notarized. Daniel (horrible with names but I think it was his name) was efficient, personable and had me on my way in minutes, giving me enough time to write this review. Thanks!”
“I completed several printing jobs at this office including a few single page prints as well as a 210 page multi-requirement document. Used online ordering as well as direct email printing and in person printing consultation. For my recent large project I provided files and instructions on a USB drive. Customer service has been awesome, especially from Justin and Capricia. Printing was fast and exactly what I needed. This has been my temporary office while here. Very pleased with the service and no waiting time. Thanks FedEx!”
“Denise helped me with some Amazon returns. I was not familiar with the process, but she was very knowledgeable and professional. She made my day easier and my return simple.
Thanks Denise
Les Hughbanks”
“We have used Estes Freight for all of our company shipping for many years. Their team is phenominal. When i got married we decided not to have wedding guests give us gifts we did not need, so we chose an organization in Texas that paired rescue dogs to Veterans for companionship and rehab. This organization needed items for their offices, as well as dog supplies. We ended up with 3 HUGE crates that we filled with all of these wedding gifts. ESTES took it upon themselves to ship it at THEIR EXPENSE from here in Virginia to Texas. That should tell you what kind of company Estes is. Hats off to all my handlers at Estes, AMANDA, SHELLY, DENISE and HEATHER !! you all rock !”
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“I recently moved to this area and must say that this UPS Store is one of the highlights of my transition. They are knowledgeable, courteous, helpful and even friendly at their busiest times. I actually enjoy going to this UPS store.”