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September 2023 by Kenya Whitener
Amazing salon! I was visiting Richmond & needed a mani pedi. Based on the Google reviews, I decided to try Orchid Nail Spa & it didn't disappoint!! Alex did a great job on my overlay with gel polish. Natalie added a gorgeous gel design to them. Then, Vickie finished things off with a soothing pedicure with a great design on my big toes? I'm in Richmond a few times a year & will definitely go back to Orchid Nail Spa when I'm in the area!!!
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July 2023 by Rita Miller
I had become dissatisfied with previous nail salons, so I decided to find yet another one. Eureka, I came upon Orchid Nails & the staff is awesome! The care given to my hands & nails has been great, I've never had healthier nails. Alex has taken care of my splitting nails, (other salons were killing my cuticles) and my nails are beautiful each time I leave his station. Natalie gives the best pedicures, with so much care given to any problem areas. I highly recommend Orchid Nails, this staff will take very good care of you. They are caring, friendly and professional. Exactly what you're looking for, with your self- care experience.
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May 2023 by Bethany Daniel
First time visiting and the experience was great. They took their time working on the service I asked for and delivered what they promised. Definitely recommend for anyone that’s looking for a relaxed atmosphere and great service.Services: Pedicure
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April 2023 by lauren Nicole
My mom and I tried this place for the first time today. I was very impressed with how nice, clean and profession they run business. The ladies that did our pedicure (don’t remember names, I’m terrible) we’re so nice and helpful. Did a wonderful job. The man who did my fingernails was very nice and was very gentle with everything and made my nails look great! 100% recommend. Will be using again.Services: Gel manicures
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January 2023 by Kat Facka
This place is a ✨GEM✨ the owner, Natalie is the GOAT! Her team is very qualified and very thorough. I live in the east end & have been to so many places around the city, but nothing compares to here— so the drive is so WORTH IT. Fair pricing and excellent communication. If you’re looking for just a basic mani pedi you can probably just walk-in, as for a full set of acrylics with nail art, make an appointment and I guarantee you won’t be disappointed! ⭐️⭐️⭐️⭐️⭐️Services: Nail art
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December 2022 by Sarah M
This place used to be better but they hired new people without much experience. My nail polish was thick and clumpy, peeling off within a few days because no top coat, nail edges weren't painted, and many of the usual pedicure routines (cuticles, trimming) were not done. It felt like I was having a younger family member do my nails. They were all nice and friendly but just not worth paying for something I could have done better on myself (and I'm not good with nails whatsoever).Service: Pedicure
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November 2022 by Veronica Anderson
This nail spa "use to be" a very nice place to frequent. I loved the technician "Lina". I moved from the area and was a bit to far to travel so I had to find another location closer to my new home. I happen to be in the neighborhood today and thought i would stop by to get a simple pedicure. I walked in and there were ALL new faces! The only original left is Lina and she happened to be out on vacation. So i settled for this very sweet young lady to do my pedicure Small chat she advised shed only been doing pedicures for two months. Well 1.5 hours later my toes looked horrible, polish bled over my nail bed's and had streaks.. and it gets better, when going to the register to pay for my pedicure I was advised for gel its 50.00! I didn't complain, I paid my bill tipped the young lady for effort and decided never, ever would I go there again.Service: Pedicure
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September 2022 by Amelia Daul
HIGHLY recommend this place. They’re clean, nice, and talented. They use new utensils for each pedicure. I went another salon that trashed my nails and they were worried about me fixing them and growing them out instead of $$. Love this place.Services: Manicure
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September 2022 by Codename_Slim
Normally I have had a good experience here however today was not one of those days. I called on Thursday for an appointment on Saturday. It was confirmed. However, today I arrived was not greeted until after my appointment time. I was told my appointment would not be honored because the nail tech was not feeling well. I asked if anyone else might be available and was also told no because they all were too busy. I drove from Charlottesville VA for this appointment and was not even given a courtesy call to let me know. I am very disappointed in how this was handled and wanted to share a realistic experience.Service: Pedicure
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August 2022 by Adrienne Hal
First time and staff was friendly. Kim did exactly what I asked and my nails came out beautiful. Think I found a new nail place.Services: Acrylic nails
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June 2022 by Lauren Marlowe
I have been here three times. The first was to have a full set removed, a new set, and a gel pedicure. The nail tech very aggressively removed my nails cutting through the skin under my nails on three fingers and leaving me with a lot of pain and tenderness. Because of this she didn’t charge me for the removal. Within one week, one acrylic nail lifted almost completely off. I have never had issues with acrylics lifting until 3.5 or 4 weeks until going here. I went back in to have the nail fixed and instead of redoing it the tech used glue and pressed it back on and the whole nail ripped off the next day. My gel pedicure also chipped within a week. I did more research on their Facebook and found a tech with a different name that I liked her work and booked another appointment. Got to my appointment only to find out it was the same lady. I went in for a fill and gel pedicure. This time she did not listen when I told her I wanted my toe nails shorter. She asked if I wanted a spa pedicure. I told her I wanted whatever I had last time and didn’t think I had a spa pedicure and she did the spa pedicure anyway. When I went to pay it was $20 more than the time before even though I supposedly got less done. There weren’t any prices listed and I have called before to ask the price of these services and there was almost a $30 difference in what I was charged. My last visit was less than two weeks ago and I just had one nail rip off and a second about to rip off. While I was in there the last time a different nail tech was talking to a customer about how expensive a local chain that I used to go to was however I paid less there and the quality of work and the experience was far superior. I will never go back here and highly recommend choosing the “higher end” salon just 5 minutes awayServices: Acrylic nails
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April 2022 by Tabatha D.
A very nice and clean establishment. I was specific in what I asked for but the technician either didn't understand or didn't want to do what I asked for. I don't know the process so I really didn't know she wasnt doing what I asked for until the other technician noticed. I'm not displeased with what I received. Also I wasnt offered options with my pedicure. I was also upcharged for a service that normally comes with a basic pedi. It was my first time trying this location. I just wish I could have gotten what I wanted especially since it was for my birthday. I'd say try it out! But make sure the both of you understand.
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November 2021 by Shannon P.
Natalie is the best, she's so professional and sweet. The love she has for her customers is amazing. She gets me right everytime her work is amazing. Plus her personality is more amazing
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October 2021 by Jackie Hopkins Jones
Great prices! Great service! A fun place to relax! Love this place!
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September 2021 by Lindsey Baynham
The staff are all so friendly and do a phenomenal job! Their services are timely and done well. No matter where I’ve lived in Richmond I have made the drive out because it’s such a great experience!Services: Manicures
