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January 2024 by Wendy H.
Very rushed appointment and not welcoming at all as a new patient. Very disappointed in the experience and time spent after a much anticipated visit. Staff was more interested in discussing their lunch then attending to patients.
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July 2023 by J K.
Do not let Emily Hairfield cut on you! She removed a cyst from my back. A week later it was infected. 2 weeks later, my stitches were removed by someone I'd never seen before and the skin wasn't even healed together; I had 2 wholes in my back. Week later and I still have two large scabs that look like pus in them. Sent a picture to see if everything was alright with them, because I was on vacation and was over 4 hours away from the nearest office but never got a response. Probably will have a scar. Glad it wasn't on my face.
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June 2023 by Diana A.
I have had the worst time with the Blacksburg office. The staff does not follow thru. I was told I had a form of Lupus and needed blood work to determine what type it is. They left it up to me to make the appointment with no order from Joe Sheets to go on. Do not go to this office.
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March 2023 by Davina G.
Emily Hairfield is a skin miracle!!! I cannot recommend her enough!!! She listens intently and is clear about the plan and most of all cured a case of eczema that I thought was going to be the death of me!
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October 2022 by Madison N.
If I could give this place a zero I would!! Both my sister and I went in for consultation appointments for serious issues. We both were not taken seriously I'm guessing because we were not the card holders. My sister didn't go back right away and I tried to give them a chance but they charged us a total of $300 for two 10 minute check ins. They don't care about people just money.
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September 2022 by Doris W.
I had a spot on my forearm that was squamous skin cancer. It was never explained to me what it was when I went to have it removed. I had to ask. They did not explain to me how it was going to be removed, I had to learn that as they treated it. And then they shoved me out the door with no instructions on caring for the wound. It bled profusely and when I called to see what to do, I could get no one on the phone. Never again. The doctor at the Radford office does not care, and acts like you're wasting his time. My husband sees Dr. Hurd in Blacksburg and likes him. That is where I will go for follow up. Not back to Dr. Sheets. Don't waste your time.
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November 2021 by TG Fitch (VA Renaissance Man)
Docs are great but almost considered going elsewhere after multiple billing issues. The very last vendor my family uses that's stuck in the 20th century and doesn't have online bill pay. We have an HSA card and no checks for that. I've had them repeat back my credit card information on the phone while who knows who was listening. Otherwise great.
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October 2021 by Puck G.
I called to ask how much a skin tag removal would cost. They told me 10 dollars. Perfect--let's make an appointment. Had skin tag removed in all of 10 seconds and left--this was in June. Got a bill a few months later for 118.00. When I asked why---the answer was that the skin tag removal was 10.00---the appointment itself was 128.00. 118 bucks a minute---incredible---he must be brilliant beyond brilliant. Hah, hah, hah----are they serious or just greedy sons of guns? Not happening----talk about bait and switch. Next time I cut my own skin tag off. What a bunch of sheisters.
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May 2021 by Jeremy Meek
1. Had one of them check the spots on my skin and was told they all looked okay. A month later a different doctor from the same office told me one of the spots, the one I was concerned about specifically, looked very bad n def needed it removed. (was there for a different reason and the spot looked just as bad, no significant change in appearance over that month)2. Got spots removed but two were not cut off well n required a bigger procedure to remove n had to endure stitches. So I had to pay more money to them for them not doing a good job removing the spots. (several hundred dollars)So I could have got cancer as that one spot I was worried about was severely atypical cause of the first doctor I saw with them told me it looked fine. And the second doctor caused me to pay them more money (again several hundred dollars out of pocket after insurance!) by their own incompetency.So its both dangerous and expense to go here. I wont go there ever again. Hard to believe they get to charge several hundred more cause of their bad job; never seen this happen in other professions.
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April 2021 by Gillian M.
I had an allergic reaction to the dressing following a biopsy. Could have happened to anyone, not the issue. This practice has no answering service, no nursing line, no after hours support for patients who have complications. After making them aware of complications, they recorded that it was healing, which it wasn't, and didn't follow up again. I had to go to urgent care several days later with no improvement and no follow up. The office managers are confrontational and unprofessional. They will interrupt you, dismiss and invalidate your feelings. They will hang up on you while you are speaking. Patients should never be treated the way I was treated when airing valid grievances. I transferred my care to another practice because I don't feel safe going back.
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December 2020 by Amelia
I don't usually just hand out 5 star ratings, but this office just goes above and beyond for their patients. They are on top of things, friendly, and thorough. More so than what would be expected.
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September 2020 by Devon Knick
I love this place. The office is clean, the staff are friendly, plus Emily and her team are the absolute best. She is so attentive and helpful. Highly recommend!
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September 2020 by Donna L. Slagle
Staff was wonderful. Didn't have to wait took us back at appointment time.
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January 2020 by Carrie R.
Great experience at our very first visit for my 11 year old son. Very friendly staff and Dr. Joe Sheets was amazing with my son. He answered all of our questions and had us in and out with a treatment plan and a follow up plan. I look forward to working with them in the future should we need to!
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December 2019 by Vtwigger
I visited multiple dermatology practices in the area and could not get properly diagnosed. Within one visit with Dr Hurd, I had the correct diagnosis and plan that I needed to get better. If you have a difficult skin issue then just cut to the chase and see Dr Hurd.
