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February 2024 by Epiphany Gamble
I am writing this post because of one special employee, Bill! I have been helped in the produce section twice by Bill and I just think he is outstanding. He went out of his way to find the produce I needed right when I was dreading making second stop, he appeared out of nowhere after I left the produce section with the perfect English cucumber. I just wanted to thank him once more and let the Kroger team know how helpful he was to me. 3 cheers for Bill!!
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January 2024 by Emmanuel Asenso Edusei
Great variety of foodstuff and other home and personal items
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January 2024 by greg temple
Gotta go to Kroger to get My coffee
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January 2024 by Tikki
The quality and quantity is slightly less than the one in Christiansburg, but it’s still a solid grocery store where I normally get my groceries from. The shelves are usually well stocked and the produce is fresh. The staff are also very helpful, especially when I encounter issues at the self-checkout machines.
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December 2023 by Lisa Smith
Pick up order........terrible. I have had a few minor issues before, like item missing or out of stock. This time came home and it was someone else's order. Nothing from my order was in any of the bags. Unfortunately I could not go back to the store at that time due to having my small grandchildren to watch. This was the reason I placed a pick up order. Very disappointed and will not be placing any further orders with them ? ?
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December 2023 by Nicole Comer
Decent store. A little more pricey than foodlion or Walmart but I do love the huge selection of items they sell - especially including things that aren't groceries. (Canfles, holiday decor, paper supplies, makeup, greeting cards & household cleaning & improvement products) ? ??
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December 2023 by Ava Taylor
Perfect location next to campus. needs some renovations and keeping all goods in stock!
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September 2023 by Grant Tadiello
Sorry your app wasn't working correctly and my digital coupon didn't download but to treat me as if I'm lying to you? I'll never set foot in this store again. Kroger brand bacon isn't that great anyway. You make us check ourselves out then treat us like criminals. Classy
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July 2023 by Falyn Wells
Love this store, very convenient location. I like to use the pickup order on the app & website. Staff is always friendly and helpful.
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July 2023 by Gabrielle Spennacchio-Parker
really disappointed in the service I have received in returning milk bottles. I buy homestead creamery ALOT and i always rinse them and they sit for a little and create a rim on the bottom. NEVER HAD ISSUES AT SOUTH MAIN KROGERS mind you. Last two times have been such terrible experiences, I will no longer be returning bottles there. First, Timothy rudely told me he couldn't accept my dirty bottles and TOLD ME TO GO TO THE BATHROOM to wash them out. I was astonished that he would even ask a customer to do this and when I told him that i've never had an issue before and that it was clearly milk and water at the bottom from me rinsing them out, he again told me he would not refund my money. Come to find out, the milk bottles don't fit into tiny bathroom sinks and then the water fountains outside bathrooms dont even work!!!!!!! So I return upset, ask for a manager which the manager arrives and responds that he doesn't understand the fuss because they had clearly been rinsed out and yall throw them in the dishwasher anyways! So I recieved my money and left. TODAY, right before work, I go to return bottles and get dinner for my 3 kids and encounter Ken walk up yelling "We can't take those, you need to bring them clean". I told him that they are rinsed, its milk and water at bottom (one was gross and i told him no problem just give me money for others) He tells me no hes not refunding me for any of the bottles and proceeds to pick them up showing me "how dirty they are" mind you ken was working the self-checkout area, he was not even working customer service but decided to come and snap at me. I said this is ridiculous, if i was white would you be asking me this? to which he responded" Thats what you think this is?! well you can wait here" made me wait nearly 15mins as the other young kid at the front was clearly trying to avoid helping me and was helping Ken with checkouts when he was supposed to be at the customer service desk. I go to the bathroom again to rinse out and HAD TO BORROW A CUP FROM DELI to rinse out the bottles. I go back to the front where an older white woman is returning her milk bottles WITH MILK AND S**** at the bottom. I WAS AGAIN ASTONISHED. I went up and asked Ken why he didn't tell her to go to the bathroom to rinse and he held up bottles yelling "It's a little milk and water!!" Again, astonished. They didn't call a manager, I had to get another associate to call him. He came to front and looked just as astonished as me especially when i told him another woman with dirty bottles was able to return no problem. AT THIS POINT, I HAVE BEEN AT KROGERS FOR ALMOST 40 MINS. I will talk with corporate and homestead creamery and let them know how hard it is to return bottles to this location. Ken had the nerve to come up to me afterwards saying "don't take this personally.." I AM A MOTHER OF 3 TRYING TO FIND A SAFE SPACE FOR ME AND MY CHILDREN WHILE WORKING AND STUDYING TO GET INTO LAW SCHOOL, i am not clocked in at work, YOU ARE. you never know what someone is going through in their lives and frankly,the way the whole situation was handled was extremely unprofessional and I am still emotionally affected from being yelled at and made to wait at the front of the store like a child. So disgusted honestly.
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May 2023 by Sylvia Mann
Utter frustration every time I go to check out of this place. Today the only human checkout line was 5 or 6 carts long, so I grudgingly decided to wait in the self service line. Normally I prefer self checkout, but I know with Kroger this might be an exercise in patience. Today the attendant only had to help me twice (not because i needed anything, but because the system completely shuts down for no reason). I spent an extra 10 minutes waiting on the poor attendant who was frantically helping everyone who also experienced this frustration. Every Kroger employee I’ve run across agrees that their system is the worst!!!Other than the pharmacy, I’M DONE WITH KROGER until they repair this problem
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February 2023 by John Fernon
Great kroger! Friendly staff and easy check out!
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November 2022 by Harvey Mellard Jr
Needed something to eat late at night, when nearly everything nearby was closed. Being that I had to find someplace within walking distance, the location was perfect. The selection was good and the prices weren't too bad.
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November 2022 by sonali srivastava
Very rude staffs at checkout.. They don't know what they are supposed to know. I had a issue at checkout and they simply said "We are not trained for this issue." They won't even try to understand your problem.
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October 2022 by Spencer A.
I recently needed some help with the pharmacy and the staff went above and beyond to help me out, saving me a ton of time, money, and hassle. I highly recommend working with this team - they'll have your back for sure. Tabitha - you rock!!
