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September 2023 by Sam Coren
Amazing service and product. Michelle was kind and patient while helping me to design the perfect engagement ring. Definitely recommend.
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April 2023 by Lizzy B.
Super helpful and friendly. They helped me measure my ring, answered all my questions, and gave great recommendations and options. Will definitely go back for any jewelry needs.
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January 2023 by Angie Marcolini
I really should have my husband write this review because he spent so much time working with Michelle to get me the engagement ring I wanted. Michelle was so patient, kind and genuine. Anytime we went in, it never felt like she was just trying to make a sale. She genuinely wanted to help us find the perfect piece of jewelry…and she did just that! We bought my engagement ring and both of our wedding bands from Kent’s and I can’t recommend them enough. Take the stress out of making this gigantic purchase and go see Michelle! She’s simply the best!
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January 2023 by Erin Herndon
My husband and I decided to get married on NYE spontaneously and I realized I needed a wedding band. I have a pear shaped engagement ring and Michelle was able to help me find one that was exactly what I was looking for. I went in to see her on the 12/29 and had a ring on the 30th. I had a vision of what I wanted and she overnighted 4 different options for me so I could have one for the day of my wedding. She was so helpful and I can’t put into words how grateful I am for her being so quick and knowledgeable. I would recommend Kent Jewelers (and Michelle) over and over again without hesitation. I was happy with the price and customer service I was provided.
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August 2022 by Chad Wong
Friendly, quick, and honest pricing. Will undoubtedly be coming back for any watch repairs and help! Thanks you.
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July 2022 by Angie “Angelina” Marcolini
I really should have my husband write this review because he spent so much time working with Michelle to get me the engagement ring I wanted. Michelle was so patient, kind and genuine. Anytime we went in, it never felt like she was just trying to make a sale. She genuinely wanted to help us find the perfect piece of jewelry…and she did just that! We bought my engagement ring and both of our wedding bands from Kent’s and I can’t recommend them enough. Take the stress out of making this gigantic purchase and go see Michelle! She’s simply the best!
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April 2021 by Sam H.
Michelle was wonderful. I had a very precious and sentimental family ring that needed to be fixed and sized. I was very nervous having it sent off, but Michelle was very communicative and reassuring. When it needed more when than anticipated, she was helpful in calling first with a quote before they started working on it. Because of that, it took longer than anticipated. She did everything in her power to get the ring back before a family/celebratory event I have coming up. My experience was wonderful. She was so kind and professional. I will definitely be going back and recommending them to others. I don't usually write reviews, but I had seen a negative review from 2020 and wanted to make sure people knew that my experience was drastically different than what was stated by that other individual. There is always more to the story. Her attitude, helpfulness, and overall demeanor seemed very genuine.
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December 2020 by Emily S.
Having overheard the way the owner was treating a customer in the store one day, I turned around and walked out. You would not believe how rude and demeaning she was. I will be taking my business elsewhere.
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November 2020 by Mary Price
Great experience - Michelle was polite respectful and very knowledgeable will definitely use them again thanks so much
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June 2020 by Victor Zimbardi
Kent jewelers is an outstanding jewelry store. Their customer service is amazing, Michelle does an excellent job of making sure you are completely taken care of. There’s no pressure to buy a more expensive option at all and the options are great. I wanted to be able to give input on a custom design for an engagement ring and I was easily able to. Michelle found me a great priced ring and I was very happy with the whole process.
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October 2019 by Michelle Greeson Ferris
We have been very happy with Kent Jewelers! They are always so friendly and helpful every time I stop in. We are so glad to find a jeweler who has great customer service and a place we can trust. Thank you!
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August 2019 by Mike Cortez
I haven't even received my jewelry back that is being worked on yet, but I came here to review anyways because Michelle provides some of the best service I have seen in this area since moving here last year. Walking into a jewelry store can be pretty intimidating and I have had many hard, awkward sales pitches thrown my way in the big-box shops. Michelle makes being in the store very comfortable and applies no pressure at all. She's the type of person that makes shopping local great.
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February 2019 by patricia Pittman
Michelle, the assistant store manager, was amazing! So kind, knowledgeable and top notch customer service. The store is really nice and smelled great. I felt comforted immediately. She followed up with me in a timely manner on a quote. I was given a proper receipt with an image of my exact ring, which I loved. I went to have my ring resized and it it came back 100 times better than before. It doesn't even look like the same ring! They clean and buff/ polish for no additional charge! Also, I had been quoted by several Jewelers for a resize and their price was the most reasonable with a good turn around. This small business, is worth yours. 10/10 I would go again and refer to all my friends.
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November 2018 by Joe Fabrizi
I shopped around MANY different places in Blacksburg, VA for an engagement ring for my fiancé. Needless to say, Kent Jewelers was absolutley incredible and by far the best. From the moment I stepped through the doors I felt like they actually cared about finding the perfect ring for my special lady. I worked with the owner and both store associates, and I seriously cannot recommend them more. Yesterday my fiancé and I went back to Kent Jewelers for our wedding bands, and they remembered me! They took the time to look at photos of our engagement and asked about our wedding plans. Throughout this whole process it has been so clear that Kent Jewelers takes pride in their work and truly cares about their clients.
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July 2018 by Sheri Weaver
Very helpful and professional
