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November 2023 by Arthur Mook
A busy garage is a good sign, this one is bustling! We've been going there for years and it's always been a positive experience: Jeep Liberty, GMC Sonoma. I highly recommend Auto Repair Specialists.
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October 2023 by John B.
I would recommend staying as far away from this shop as possible, had my daughter take her car there to have a part replaced,the part is $44 at Autozone, I am a mechanic and know exactly what was needed,but I am in Norfolk my daughter goes to college there,they tried to tell me the part was $250,I said that's crazy since I can get the part for $44,a David said well that's one distributor and a have lots of cars in here so I'm just going to take it off the lift and push it out into the street,and you can pay our diagnostic fee and pick this shit up,then hangs up on me,I call back to get the diagnostic fee and they tell me there is a lift fee and a pressure test fee,the radiator hose isn't even attached so there is no way they preformed a pressure test,then they say oh yeah I see we didn't do a pressure test now it's only the lift fee,tried to rip me off twice so far,they will prey on you if they know it's for your child and you are out of the area,David is the name of the guy the told me he is just going to take my car off the lift and push it into the street because I asked why a $44 part was going to cost $250,stay away nothing but theives.
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September 2023 by Joy Taylor
They went above and beyond to help me when my car broke down. When it broke down again, they came and got me and helped me after hours and did not charge me additional for the extra work completed. I can not express how much they helped me when I was in a bad situation. Highly recommend.Services: General repairs & maintenance
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August 2023 by Kristin Froehlich
Very pleased - visiting from out of town and needed help on a Friday afternoon. Brion got me in right away, diagnosed the problem and had my car ready the next day. Price seemed fair and I was grateful for his timely help!
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June 2023 by Brad McConnell
I've been dealing with this shop for closing inon 20 years. They always fix the issue and the price is always reasonable (and upfront). I make sure my wife takes her car here because I have zero concerns about her getting scammed. If you're looking for an honest, reliable and local independent shop, this is the spot.Service: General repairs & maintenance
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June 2023 by Michael O'Neal
My experience has been so good I come all the way from Richmond, Va. to get non emergency work done. They are honest, reasonably priced and you can trust they did the work they claimed they did.
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May 2023 by Michelle A.
OMG!!! This place is amazing!!! I am traveling from Philadelphia to Texas when my check engine light came on. Luckily, my first stop for rest was Blacksburg. I had to call every mechanic in town before getting to Auto Repair Specialists. Although they were booked up like every other shop in town, they agreed to see my vehicle. Due to the type of issue I was having with the vehicle, I was ready to stay in town for an extra day. Well, these folks had my spark plugs and ignition coil changed by 1:30!!! I was not expecting a call back until closing. The team did a wonderful job of ensuring all was in GREAT working condition so that I could finish my trip. They were also very helpful in topping fluids and informing me that I should get an oil change upon arriving to my destination. I cannot say enough good things about this crew. Alex, Brian, and the rest of the team were so helpful, communicative, and kind. I MUST DEFINITELY recommend this team for car repair. They are TRULY specialists!!
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March 2023 by May Saxton
We called to have our car towed on a Friday afternoon. David was extremely helpful; he towed the car in, and communicated with us. Even though they were not scheduled to be open on Saturday, he came in and ran the diagnostics and got us back on the road. We greatly appreciated his professionalism and that he took the time to get us back on the road on a day that the shop wasn't open. He definitely went above and beyond to be customer focused. Thank you!Service: Auto engine diagnostic
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February 2023 by Mark Long
Erik's team helped me big time. I was visiting L.A. on our way to San Diego traveling from San Francisco when my alternator died. I had it tolled to Hobart's and they got me running one day before Thanksgiving. It took about 3 hours and the books says it's a 3.8 hour job. Kudos to Erik and his knowledgeable team. Highly recommend.
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December 2022 by Dominick Biggs
I was impressed with the service I received from here. I was having issues with my vehicle but I could not pinpoint what the main issue actually was. The day that I drove my Suzuki up there, at first there was no odd sound or feeling to how it drove but after arriving at the shop it then started to become noisy and difficult again.I asked David if I could leave it for them to work on and he was very understanding and said yes that they would do their best to get around to it that day. They were fairly busy with other cars and later that evening David called to inform me that while they did not yet get around to working on it he at least wanted to look at it and diagnos the root of the problem.Turns out I had a bad front axel, my brake pads were not up to date, and my serpentine belt was cracked. David said they would start first thing the next day with working on it for me. When I called the next day, David explained that everything was taken care of except the axel because they needed to order another part since the one they tried did not fit and he let me know that the next day they would be putting it on.I went and picked it up yesterday and I truly appreciate the way that I was kept in the loop and the fact that David let me know that they took my car for a test drive to make sure that it would run safely. I recommend this shop and can vouch that it is a good place.
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November 2022 by Wendy Baldwin
They were terrific! Got me in and handled my inspection quickly. Very professional.
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October 2022 by Ben Glass
my VA Tech daughter was involved in a fender bender that busted up the front of her (pretty old) Honda. The team at Auto Repair Specialists "got it" that we wanted to get the car back to be safe to drive (headlights and front bumper we messed up) but didn't want to spend a ton on a care with 160k+ mileage on it. They were great...we had a good discussion before the repair, then they did the job just as agreed, even running to the salvage dump to get some useable parts to keep the price lower. When it was all over, they texted me photos of the work. I'd highly recommend Auto Repair Specialists as they seemed to be an honest and hard working team.Service: Auto body & trim repair
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September 2022 by Alex Hootman
These guys do fantastic work. Even when they had countless cars to work on, they were able to get my car in and got it done in the same day. They care about their work, and when I have to take my car in again I’m going to them!
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July 2022 by Dustin Potts
Failed my car for thousands of dollars worth of problems took to another shop and they passed everything I should have read these reviews before taking my car there it obviously happens a lot! Total scam artist!!Service: Vehicle Inspection
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June 2022 by Lauren P
Do not take your vehicle here especially if you’re a female! I took my car in for a state inspection and they failed it for multiple things with a bill of $2,500. I do drive an older car that I was expecting to maybe need a little repair since it is older but not 2,500! The owner was so rude to even say “at this point you should just buy a new car cause the value of your car isn’t worth putting the money into and we sell cars” I truly felt that my car did not need the list of repairs that was quoted to me since I do take good care and do the routine maintenance on my car so I took my car to another auto shop that inspected it and they said I needed only $300 worth of repairs to pass state inspection and the other things on the list of repairs auto specialist gave me was looked over and everything else passed! So I definitely know now to never trust these people they will try to scam you every way possible!!
