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July 2024 by paul thrush
Great customer service, will recommend
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May 2024 by Cassie Crouch
Wayne was very proficient and professional. He was very knowledgeable about the products. He stayed later than his work hours to finish the job he started. Kylin helped with adding a line on for my daughter. He was also very knowledgeable. They both did a great job.
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April 2024 by Brian McNeely
This Verizon store is like no other! Wayne provided exceptional customer service! He was very patient and fully explained everything in a clear, concise, manner. I didn’t feel pressured once to buy anything. Wayne helped me identify a better plan for my needs and helped me understand benefits that were available to me! It’s customer service like Wayne provided that will keep me coming back to this location!
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April 2024 by Nick McGuire
Updating my previous post. Complete joke of a company. Promised trade in value and never came close. Will be leaving Verizon as soon as I can get out of my contract
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March 2024 by Nick Rodriguez
Great store. But there's only one salesperson there and for customers. But the salesperson was very polite and kind
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February 2024 by JM Landis
Excellent service and assistance at the Bedford store!
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December 2023 by Janice McCallum
Made an appointment online for 2 pm and was not assisted until 2:45. Salesperson very polite and apologetic, but he was the only employee in the store and said the appointment system wasn’t functional. Another employee had been sent home because it was slow earlier.
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August 2023 by Matthew Wright
Excellent service. Everything transfered over to new phone
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August 2023 by BRIAN HALE
Absolutely amazing
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June 2023 by Chris Stage
Store manager was great ! He was knowledgeable and professional and I got a watch and mount for more car. Something I have been needing... I was in and out much faster than in the past !
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May 2023 by Tony Burkhart
Great store very professional.Under new management ???
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May 2023 by Leanna Smith
Anthony was great! Very helpful.
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March 2023 by Jamie CARTER
I called Verizon on Wednesday they sent me to the Bedford store to switch my service over from another company First I get there there’s a sign on the door saying they won’t be back until 2:00 from break I waited 1 hour & 45 minutes and finally a Verizon employee got out of his car opened the door . I waited another 15 minutes while he was waiting on another customer to have him tell me I had to go to another store because they couldn’t switch phone company’s which I found out was not true cost me time and money for missed work . Westlake Verizon has a lot better customer service I would not recommend Bedford store to anyone
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February 2023 by Joyce Crawford
Anthony was very knowledgeable and helpful. He was thoughtful and took time to explain services and phones available for the plan we chose.
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December 2022 by Alex Forte
I highly recommend avoiding any Victra Verizon location. I went to this store on August 1st to trade in my phone and switch from sprint. They promised me a better deal because I was eligible for a business account, as well as having a phone that qualified for a sizeable credit to go towards my bill. Numerous visits, texts, calls to the store and even higher ups at Victra, I never received the credit for my trade-in. My bill has not been fixed and it's been over 4 months. I keep getting put on the back burner because their "promotional manager" has to fix it. This promotional manager may as well not exist. 0/5 star experience.
