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May 2025 by Samantha Richmond
Absolutley awful service! Very expensive to be going in and out! I swear I would pay glo fiber double just to come hook my house back up with them cause shentel sucks!!! I wish I knew of another company that ran to my house hell satellite is looking good at the moment! Hughes net has been sending me. Postcards can't be any worst for real
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April 2025 by Michael
Crap internet!
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January 2025 by Justin Calvert
I believe the lady's name was Trina. Great customer service. Very personable and willing to help
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December 2023 by Punkin P
Excellent service at this store. Professional, welcoming and prompt.....always.
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October 2023 by Rhonda
Quick and friendly service
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September 2023 by Carol Koziol
A bit if a wait to return items. Only one poor lady handling it all.
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August 2023 by Cynthia Anderson
Don't have " customer care" service when you don't care. Wait was 1 one minute, hung up after 15 minutes. No they don't call you back if you press 1. Terrible service, false statement. You are not "tied up" with other customers. You just don't have any customer service.
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July 2023 by Brian Marker Jr.
For the third time, I have arrived to a Shentel location with posted open/closed hours to find them closed when they should be there. Unacceptable. Now I have to wait 5 days until a tech can get out to my house to bring me a new modem.
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July 2023 by NOVU POPS
Nobody was there during business hours.
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July 2023 by Jesse Yeomans
Everyone at this company is a joke. Been waiting on them to set up our internet for well over 3 months now. Called again yesterday and they said there was no work order even put in for it, even though we’ve been calling once a week for months. They are a bunch of liars and I would get internet through any other company if you have other options.
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July 2023 by Hey Rob
I’ve worked for a internet/cable company and as far as connection upload/download speed shentel is hands down the worse… satellite could honestly give it a run for its money with the connection issues shentel has
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July 2023 by Cathy Hill
They came to my house and got my internet set up for me
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July 2023 by Dylan McAllister
The internet itself is fantastic. That is, when it's not completely out. Constant random outages. Would not trust this service if I worked from home, as it could be out for hours. To put it into perspective, about once a week you won't have internet for a couples hours in the middle of the day.
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July 2023 by Justin Kelley
Whenever I have to make a correction to my billing or service I try to go to this building. I've always received excellent customer service here. I've never been pushed away or treated like a number. It's always a friendly smile, greeting, and a solution to my questions.
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July 2023 by Mary Ann E.
Very professional and always willing to take care of your needs and hardly ever had a problem
