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November 2024 by James
I have been a regular customer at Chuck’s for maybe a year at this point, but I am no longer planning on ever going back after my most recent experience there:
I recently took in my minivan to have the battery looked at. I prefaced my visit by telling them I would like to okay any expensive procedures before they are done so that I don’t get surprised by a big bill for something I didn’t ask for. I just wanted them to look at my battery, and I would happily pay a modest diagnostic fee, which is usually pretty cheap, or free if they don’t do any work on your car.
I was shocked to get a call back a day later with a bill of around $167 just to be told that some battery tests had been done on my car and they noticed the connections weren’t too good. I politely asked to talk to the person in charge to know more about why this cost so much. When I was connected to the mechanic, I brought up my concerns and he instantly became irate and defensive, saying things like I was devaluing his work by not thinking it was worth that much. He then basically accused me of being a freeloader by not wanting to pay that much. I told him politely that if the expense was going to be that much, I had previously asked that they let me know beforehand so that I can decide if I want to spend that much, because I never would have allowed the bill to get to $167 without ANY work being done on my car. I described these concerns with him, and he continued acting combative and condescending while we went back and forth, and he eventually said he would drop the bill and let me take my car.
Even though I ended up not having to pay anything, this interaction was so awful that I will never be going back to this place again.
Short version: You’ll have an okay experience here until you bring up ANY sort of concerns or pushback about a bill, then you will see a whole new side of the guy who works here.
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October 2024 by Marcie Mock
They are great!
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October 2024 by Crystal Gallimore
Great auto service company to work with! As new owners of Monticello Motors in Charlottesville, Chuck’s Auto Care has been where we take our vehicles for inspections and any auto care needed before we put it up for sale. They are always welcoming, honest and timely on all our vehicles. Thank you!!
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October 2024 by Caroline Conroy
Recently had both of my vehicles inspected here, and the staff was very nice! They did not try to rip me off or upsell anything, which is appreciated. Getting an appointment was easy, and they were flexible on leaving cars to accommodate my schedule. I also felt they are very honest as I had money in my center console that was untouched. The best part about going here were the puppies in the waiting area! Highly recommend and will be going back for future auto needs.
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October 2024 by Joe Gallimore
Great people to work with. Very honest, affordable, awesome customer service and we love visiting with the pups when we stop by!
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July 2024 by Lauren Viets
Had such a great experience with this place and the people working there. They squeezed me in for my car inspection, which was awesome since I left it till the last minute. Even gave me a ride home while I waited for my car to be ready. Everyone was so kind and helpful! The 3 shop dogs were an added bonus as well. Will definitely be going back for any car maintenance in the future!!
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June 2024 by Joyce H
Great people and awesome service, will not go anywhere else!
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June 2024 by Janice Prince
Chuck’s Auto Care, is a family-owned business who is honest and professional. I highly recommend you take your vehicle to them. They were reasonable and serviced my vehicle without any hidden cost.
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May 2024 by Carolyn Fowley
If I could give 10 stars I would! Chuck's Auto Care is very professional and friendly. They are honest and I will not ever go anywhere else. Thanks guys. You are the best!
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April 2024 by Jason Gilkey
Took car in to Chuck's Auto for state inspection and hub replacement.
After looking at my car, they found both rear bearings were shot, and exhaust pipe was rusted through. They were upfront with what needed to be fixed, and the possibility of other potential repairs that they may discover. Excellent service and fair price.
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March 2024 by Nicole Salsgiver
Very friendly, knowledgeable and helpful! Great shop!
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February 2024 by Breann Jaworowski
I truly don't understand all of the positive reviews. It must be the dogs in the lobby that bring them in. I scheduled an appointment 3 weeks out for a routine oil change and tire rotation. I hadn't heard anything from the shop during the day so when I called at 4:45pm, 15 minutes before they close, I was informed my car was not touched and nothing was done to it. What a waste of my day and my time. In the past they have tried to sell me on things I know I did not need but they got the requested work done so I let it slip. With this last experience, I will not be returning. I suggest looking elsewhere.This second review is in response to the reply I received from the owner, as seen below.There was an instance I was told all 4 of my rims were bent and I needed all 4 replaced. Luckily, I am a smart enough woman about cars to not be taken advantage of in that instance. I got a second opinion and was told they were fine.Considering I work in the food industry, I am well aware of when things don’t go according to plan. I also understand that there is a job to be done and you do anything you can to get it done. I guess you are unaware of a good work ethic.I wasn’t aware on the day I had my vehicle scheduled for you only have 1 bay open and apparently 1 mechanic working that day. To push the work off a pregnant woman because you assume she is an adult and won’t need her car for work or basic live needs, that offering to work on her car the following day, is not good enough.Someday when I grow up I guess I’ll see that the world doesn’t have the same work ethic as me.
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February 2024 by Christina Beard
We have only used Chuck's Auto since moving here 2 years ago. Every experience has been wonderful. They are very honest and helpful. Prices and work times are very fair and accurate. Between the service, the wonderful staff, and the adorable office doggies it's a painless experience when you're needing car repairs!
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February 2024 by Jason LaRue
Great staff. ???? The humans were pretty good too. Awesome experience every time. Our go to place for all our auto repair and maintenance needs.
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February 2024 by Vincent Williams
These are honest hard working ppl. I will have any mechanical work done to my vehicle here. Very family friendly. I couldn't have asked for more. They would get 10 stars from me if it was allowed.