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February 2024 by SarahKate
I stopped by to see if my sunglasses could be repaired (a screw fell out), and Courtney fixed my glasses for free in less than 5 minutes! Thank you again, Courtney!
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February 2024 by Ethan Hunter
I came in because I'd broken my frames and I needed to get my lenses swapped. They did it in 10 mins and charged nothing! Thanks, Visionworks! ?
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February 2024 by Gwendolyn Wooley
The sales associate was so attentive to my needs
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February 2024 by Harold Hernandez
Staff was great. Got my eyewear and less than seven days fit perfect great vision wearing them.
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February 2024 by Sumaiya Mahi
Customer service third class, doctor didn't talk much about my situation. Somehow he wanted to finish my appointment. Only spend 5-8 minutes. Waiting for sell associated 15-20 minutes, no one show up and finally I have to leave the place. Not recommend this location.
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February 2024 by dlreed70s1
The Falls.Church location of Visionworks did excellent work to repair two of my eyeglasses. Great customer service and a very good experience. Highly recommended.
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February 2024 by Steven Edwards
Got treated good staff was very helpful the doctor explained everything was awesome highly appreciated the help....5 stars to my new friends will see you next year no pun intended ?
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February 2024 by Weadom Real Estate
The doctor is the best in all of Washington DC. I've come to know this over the years.The store manager and staff makes you feel at home and makes you feel very welcome and comfortable while you're there...the best experience I've ever had at at Opticians office. I am really glad to receive the survey and to say what I'm going to say. While I was waiting for my eye exam, I got to see how the store manager interacted with some of the younger customers. it was amazing to see how they reacted to how well they could see after getting their new pair of glasses. I started to notice the same reaction from each customer while I was waiting. It really made an impression on me that the store manager really took pride in changing peoples lives for the better by giving them the ability to have better vision. I said to myself "wow! He's changing their lives and he knows it." I understand how a pair of glasses can change how you perform in school and how you perform your job at work. I have experienced that. I did not get a chance to tell the manager yesterday while I was at the store. He impressed me and he's a hero i'm sure to so many people that come through that store.
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December 2023 by Nia Williams
I have always used Visionworks for my eyecare in Oregon and had nothing but great experiences. Unfortunately, this Visionworks is horrible. To start, when I got an eye exam by them, the doctors were rushed and understaffed. Additionally he upsold me on an alternative to dialation drops which they failed to tell me cost around $150 out of pocket. To add to this experience, the contacts I ordered in September were never delivered. When i went in after 1.5 months to see what happened with my lenses, they told me that it was a shipping error and said they would reorder them to be delivered to my house. I called 3 times after that and each time the contacts had never shipped from the warehouse. It is December and they still have not arrived. I told them to cancel the whole order. Don't waste your time coming here.
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December 2023 by Donna Black
All was excellent until it wasn't. Online appointment easy. Pre-test and Doctor's exam smooth. Trying to get pricing for having back up glasses made? Horrible. The front office went from having 4 people to just one and he decided to stop assisting me after 45 minutes and service another customer. I dropped a $20 on the desk for the $19 dollar charge for the eye health pictures not covered by insurance and left very annoyed.
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December 2023 by Sarah Ruppert
My husband and I both got our glasses at VisionWorks and the staff was extremely professional and courteous. We had a really great experience. I recently needed to get two pairs of glasses adjusted and the store manager took care of it within minutes and at no cost. Tremendous customer service!
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November 2023 by Dave Draper
The folks here are uniformly pleasant to work with and the office is well run. On my third set of glasses from them. Today, a nose pad fell off one of my frames, and when I walked in to see about getting them repaired, the gentleman at the desk took care of it himself and immediately while I waited. I was in and out in 5 minutes. Much appreciated!
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November 2023 by Ari Valdez
Completely disrespected by their employees at this location. After waiting over 5months for my contact lenses, multiple calls to check on my order, went twice in person, and having already paid for everything, I finally called today to request a refund. They not only refused, but disrespected me and treated me so poorly. He said his name was Courtney (the store manager) I could’ve missed-spelled that, But he should not be working in customer service. He hanged up the phone twice on me, and he said, yelling on the phone, he would do it over and over again.
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November 2023 by David D Quarles
The staff here at 3556 a lee's pipe oja. The doctor was great knowledgeable of his skill set and treating me for the first time... In all of the staff, numbers are very personal and into act with the customers in a friendly manner.
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November 2023 by Luke Lawrence
Super friendly staff. Came in with a glasses repair need and Mr Yosief fixed them in less than 5 min. Will definitely be coming back here for exams, etc.
