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March 2024 by Budzy Dawson
All of the employees at the Petco and Bailey’s crossroads in Falls Church Virginia, are amazing!
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February 2024 by Camp T
Store is a mess. Stuff everywhere. Piles of merchandise on shelves, in boxes and on the floor; pretty much anywhere but where it belongs. Waited at the cash register for 5 minutes without an employee showing up to ring us up so we left without purchasing anything.
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February 2024 by Elizabeth cruz
Very good every time I go to buy food for my dogs at the food meeting, the employees are very friendly
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January 2024 by Abadis Ruiz
Good ?
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January 2024 by Ed Walsh
This Petco aquarium crews needs some serious animal cruelty training, they got a big laugh about one of the staff feeding rubber bands to the large goldfish. This is sick.
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December 2023 by Mike G
Shawn and his coworkers went above and beyond to help me finish my list on Christmas Eve. Outstanding. Five Stars. Thank you !
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December 2023 by Esther S
Ordered for same day delivery but there was a mixup and I only got part of my order. Came in person to pick up the rest of it and Shawn was very helpful. Overall turned an inconvenient situation into a pleasant one.
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November 2023 by Libby Larson
There were boxes of inventory in many of the aisles but it didn't look like they were actively restocking the shelves, just a bit chaotic. The website said the item I wanted was in stock but I couldn't find it. When I asked an employee he said he hadn't seen the item in stock for weeks or months.
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September 2023 by Joe S
I love pet stores. I like going in and seeing the animals and seeing what products are new. I often buy stuff for reptiles, which is never difficult. This one lady was super helpful in getting me my crested gecko I bought.This said, the staff is minimal. I had to wait 15 minutes to get crickets because the young gentleman with floppy hair at the front desk said that it’s not his job. When I went back, he ignored me. What’s funny is that he ended up helping me after all. I am not easily bothered, but this annoyed me because this gentleman wasn’t doing anything. He simply didn’t want to take the time to help me. This said, I will continue to come back because you sell medium crickets and Petsmart does not.
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September 2023 by John Smith III
My local Petco has everything you need related to your pets. From dogs, cats, snakes, etc. they got you covered. Got our fur baby a quick bath today due to my laziness and was able to go online to get a next day appointment with “Cindy.” Cindy took great care of our dog and got him in/out in no time. Truly the staff at Petco are always friendly, kind and courteous. Their professional, knowledgeable staff is what keeps us coming back for more. If you’re in the Baileys Crossroads area and need pet supplies, check out Petco on Leesburg Pike, you will not be disappointed.
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August 2023 by Reine
An average Petco, the staff needs training on customer service skills. There’s a female cashier that stands hands above the rest that I’m grateful to see that she’s working.
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August 2023 by Erica Wilson
Petco is very knowledgeable and understanding, along with gentle and very caring towards you and your pet. They make my dog very comfortable and she has been coming here since birth. Thank you guys ?
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July 2023 by Ami
The customer service I received from Yohana was exemplary! She had two items waiting for me at the register just 5 minutes after phoning inquiring if they had anything in stock to treat a feline UTI. Petco is incredibly fortunate to have such an outstanding employee.
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July 2023 by jessica
If I could give the grooming department zero stars I would. avoid this location at all costs for the well being of your pet. our dog gets his nails trimmed here frequently and the rabies vaccine wasn’t showing the most up to date dose. unfortunately had to go back home and come back, when showing the current vaccine we were then told it wasn’t good enough because it didn’t show the expiration date. the new rabies was done in january 2023 and rabies vaccines don’t expire in 6 months. then grace said she could call over and check, this whole time she could’ve called to check the records but instead i had gone back home the first time around. to make matters worse grace almost decapitated my dog when she was trimming my dogs nails and holding his paw so hard that he whimpers and falls off the table just to be left hanging by his neck! she didn’t even apologize. along with poor customer service grace has no care towards animals.
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June 2023 by Claudia L.
Luka had the best experience today with Sang C (Sam)! We are new to the area, and I was apprehensive about groomers in Northern Virginia/DC in general but ultimately chose to go with Petco because of the good reviews. Best decision! Sang was very kind and friendly and did a marvelous job on Luka. He has never looked better! We will be coming back!