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March 2024 by JRV 503
very very bad attitude from the man who attended I had to wait more than 20 minutes for a 2 minute purchase the manager Estefany should have someone help the poor man who cannot do it alone
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February 2024 by N E
The “Manager”, Raie, needs to be fired from this company. Extremely disrespectful and Extremely Rude. I will never be shopping at this location again and I advise everyone to do the same. She made an extremely disgusting and disrespectful comment about how my “mentally unwell mother shouldn’t shop at this store”. This is the worst customer service and Gamestop Location. Do Not Go Here!!! You will get scammed!!!!!!!
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February 2024 by kb GG
I really don’t like their customer service! And close 30 minutes before the Time on GPS. And the one who have tattoo under his eye weird way of communicating no need to come again!
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December 2023 by Da Unforgivin
Efficiency Courtesy
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November 2023 by Robert Clarke
Came to buy stuff and we waited till 1015 on a Saturday. Supposed to open at 10. Terrible customer service
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November 2023 by Yes TonyMontana
very inconsistent rude inexperienced "employees"
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October 2023 by Kevan S.
I had a Playstation 4 to trade in and had a couple of questions beforehand so I called them as this is my closest one. I've been here many times over the years and they can be busy, being that they are only franchise gaming store that is focused specifically on games and geek culture. Anyway they picked up the phone and answerered my questions clearly. I went in for trade in of my PS4 and some games and was greeted by two young ladies. They were friendly, knowledgeable, and helpful. The customer service rep helping me was reassuring of superficial issues that they had remedies for (there were some scratches and they have covers for them). Also my controller wasn't connecting and she tried different times discovering it was the cable. I needed a gaming headset which she was super helpful in helping me pick it out. There was a guy who came from the back who also was very friendly and helpful regarding the random questions I asked. There also is a really good preowned sale going on this week they mentioned (by 2 get 1 free). I can't remember ever having issues at this store and while I am a casual gamer who doesn't come frequently, I've been here many times over the last decade and a half. As we move towards a more digital way of procuring games, it's good to see some brick and mortar stores still showing why they're worth the trip out.
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October 2023 by alex gates
I recently had the pleasure of visiting GameStop in Baileys Crossroads, and I must say that my experience was exceptional. The standout factor during my visit was the outstanding customer service provided by Amir. Not only was he knowledgeable about the products and games, but he also went above and beyond to assist me in finding what I was looking for. After a disappointing experience at another GameStop in Pentagon, this visit was a refreshing change. Amir's professionalism and willingness to help made my trip worthwhile. I will definitely be returning to this location for my gaming needs and would highly recommend it to others
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September 2023 by Eric F
Pretty boring store to be honest. I ordered something online that was on sale for easy pickup. And it took them 10 minutes to find the item in their inventory even though it was a pickup order.
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July 2023 by Karaoreos
I went in there only once but the people there are much more friendly in there. Then the one in Springfield.
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July 2023 by Nelson
Customer service is trash, but you expect from GameStop can’t hire anybody or keep anybody good
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May 2023 by Yonas Mehari
Today, on May 28th, I came in to swap out a PS5 controller with a stiff thumbstick issue. I was helped by a gentlemen who realized there was more to be done since there was an issue beyond their control. The female manager immediately got on the phone with customer service and did all she could to help, and she did. I walked out with my brand new replaced PS5 controller and a GameStop membership. Real MVPs!!
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January 2023 by Christopher
Was able to get a PS5 in store. Staff has been great everytime I've gone.
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January 2023 by Marquis M.
worst game stop ever been calling for hours just to ask a question since it's the closet store near. wanted to purchase a ps5 for physical copy thanks to this store i will buy it on playstation network
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December 2022 by Khamil T.
I was looking for the right gaming headset. The person who attended me was very nice and helpful by helping me choose the best option with the pros and cons. He showed me many options and offer me a warranty for it. Very nice people.