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March 2024 by Chelley M
I went into this location to get my child's glasses fixed and her backup pair adjusted. Lewis was an amazing help with fixing her main pair and ordering another pair because of the scratches. He also did an amazing job and explained her prescription to us.
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March 2024 by Michael Randolph
As always (been using excellent service, quality products, and glasses arrived well before the promised date.And a box at the door to donate your old glasses!Can't recommend this business enough.
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March 2024 by Mohammed Shemsu
Great place and great people I highly recommend it
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March 2024 by Claudia P. Ortega S.
Lewis helped me and it was excellent service.
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March 2024 by MJ Kauffman
Lewis was awesome! I didn’t have to settled. Lewis was patient and I now have the PERFECT FIT!!!
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March 2024 by Anna Jozwik
Great job, Dr Lin and Lewis and Stephanie. Great experience and wonderful service.
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March 2024 by Mayra Vargas
The staff at this location is amazing and helpful. I always come here for my eye exams/glasses.
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March 2024 by Christopher Toth
I was extremely impressed with the kind, courteous, friendly, positive attitude throughout the entire process. All staff members were amazing. The optometrist was extremely knowledgeable and polite. Even at the hour of going home after a long day all were on the top of their game. My regards to the director of America's Best who I had the honor of meeting.AWESOME JOB GUYS!!!!!!
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March 2024 by Tinia McNeely
The customer service was outstanding , I recommend to my friends
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March 2024 by Dri & Bri C.
I’ve tried and tried with this locationThey are so slow and unpleasantAnytime I call they never pick up and eventually after 7 calls someone will pick up and only place you on a 4-15 mins hold and yes 15 mins because last Monday I stayed on the line and decided to just drive over and when I walked in there weren’t busy the front desk person was down on her personal cell .The gentleman in the back stepped up after hearing my complaint and showing that I am still on this long hold for what seem like no reason . Once again today I’m calling about my order and I’m on hold now 8 mins . Really unbelievable!
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March 2024 by Lois Mosley
Worst location. Apparently they don't want your business or to help. Even with insurance I spent almost 700+ last time. I had a frame, the bar code, and item number. I asked if they carried them and which wall they might be on and she just shrugged and said I would have to find them.
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February 2024 by Emelia Lopez
I will never recommend this place. They have terrible service. They treated me very badly. The lady who speaks Spanish treated me poorly because I spoke to her in Spanish. She told me to leave because she wasn't going to attend to me. She didn't care that I had an appointment. She was just wasting my time. I arrived and they did not assist me. I do not recommend this place because it discriminates against you because of your language.
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February 2024 by Jennifer Shackleford
America’s Best- Baileys Crossroads is the best!Customer Service - Awesome!Kindness- Awesome!Knowledgeable- Awesome!They make their customers feel valued.Thank you !Jennifer Shacklford
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December 2023 by Liv Dinter
I had an incredible appointment here this week! Brenda, my technician was super kind and welcoming. The wait time was short, and I didn't feel in the dark about my care. Miguel, who filled my order, was incredible too. He had answers to every question and helped me pick the perfect pairs of glasses to start 2024 with. I highly recommend this location!
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October 2023 by Essence A
After a very bad experience at a MD location, I took the chance to visit this store and to my surprise, I was Amazed at the service I received here!!While browsing, I noticed all store personnel seemed very knowledgeable and patient, by taking the time to explain items to each customer they were servicing. Nati, checked on me several times and even offered suggestions to the many styles I picked out. When I finally decided on a pair of glasses, and as the last customer in the store while approaching closing time, Nati continued to answer ALL my questions and never made me feel rushed.I’m so happy with my experience here and this will be the only location I visit. I highly recommend this location and Nati if you like great quality service!
