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August 2024 by Song Pak
We recently (4 days ago) decided to look at Jeeps for my wife. We found one that was located at Whitten Brothers Ashland. We were contacted by James Kinney and it was all she wrote. For such a young person, he was very pleasant to work with and very well mannered and respectful. We knew he was a little overwhelmed/excited/anxious, etc but he did a fine job. His communication is excellent and if he didn't know something, he made sure to get the answers back to me ASAP. Tony - the manager was great and very knowledgeable and personable as well. Lastly, Brandy the finance manager was top notch. The staff is nice and awesome to work with and that is why we went and purchased a beautiful 2021 Firecracker Red Jeep 4Xe Unlimited Sahara. We will definitely go back even though they are 35-40min away. My wife and I highly recommend Whitten Brothers of Ashland!!!!!!!!
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August 2024 by Travis Davis
Just traded in my truck for a Jeep Grand Cherokee and dealt with Steve in the sales department. He was friendly, insightful and easy to work with. He had the Jeep waiting out front for me when I arrived and the entire team got me a trade in deal that made sense for me. I was in and out with my new SUV in less than 2 hours. I would recommend this dealership to anyone in Virginia. Just ask for my sales guy Steve and they'll treat you like family!
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August 2024 by Kathy Gregory
I have never had a more pleasant car buying experience than I did today at Whitten Brothers of Ashland. Complete transparency from my salesman James Kenney and the finance manager Nick Ellis. They took the time to explain everything and worked with me on a fair trade for my car. Highly recommend this dealership!
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August 2024 by Douglas Murrow
Very disappointed with the normal great service at this Whitten Brothers location. I arrived to get my oil and filter changed and then agreed to have my tires rotated and air and cabin filters replaced. I informed them that 3 tires were at 40-41psi, cold or hot, and one was 33psi. When I drove away they had not checked and assured that the tires were at the manufacturer’s recommendation. I went back and was told it takes a few miles for the current psi to register. After 60 miles the psi was unchanged. Something very simple with much discussion and they still did not assure that this was correct. Not impressed with the quality control for something so simple at this Jeep dealer!! Yes I’m very tired and whiny, but geeez!!!
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August 2024 by Tony Swain
Best people in the business
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June 2024 by Carl Palm
I have been working with Brandon via email because I am in Columbia MD and a bit of a distance away. He has been great, always responding to my questions. He even posted a personal video of a vehicle so I could get a better view of it. He showed genuine interest in helping me find my vehicle and didn't play games with me on the price like some dealers have done recently. Ask for him if you are visiting this dealer.
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June 2024 by Donna Joy
When our 2001 Dodge Ram Conversion Van lost her brakes on a road trip, I was lucky to be directed to this place. There I met an incredibly sweet person, Vicky, who took care of me as though I was related! She reassured me throughout & when parts had to be ordered Ubered me to a rental place. She stayed in touch with what was happening with the van and assured me it was going to be ready when we came back! She even helped with delivering the rental easily. The price was right! The van ran perfect and, Vicky called to make sure we’d gotten home ok!!! I want to adopt her! And wish we lived close enough to use Whitten Brothers as our service center - they treat you right!!
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June 2024 by Kyle Sutinen
On our trip down from way up North we had issues with our trucks air suspension before picking up a new camper. We called this dealership and they took great care of us we were seen that day and on the road the same day as well. The customer service was above and beyond that Scott Barlow provided for us we greatly appreciated him helping us out. I would highly recommend this dealership to anyone looking for their service needs. Very fair prices, very good people you can't go wrong. We are incredibly thankful we stopped here.
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May 2024 by hunter reynolds
I had an amazing experience here and with the sales associate named Cathy. She was very reliable and professional and made the process a lot easier.
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April 2024 by Robert Lafond
Be very careful and take serious consideration before you make an appointment with there services department you may also get scammed,like we did..
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April 2024 by Tracy Woods
Steve Reeder went above and beyond to help me find the Jeep Wrangler I’ve always wanted. Steve answered all of my many questions. Friendly and terrific customer service throughout the search and purchase process. Thank you ?
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March 2024 by Jackie Doores
Thank you Steve for completely different experience from the Midlothian location. The team in Ashland had great customer service. Easy from start to finish here.
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March 2024 by DayJa Alsop
This has been the BEST service I have received on my Jeep. Earlier this year, I ran into some issues with my radio/connectivity. I took my vehicle to another Jeep location and the answer I received was “we can’t make the radio not work when we have it” and I was even told that the issue was fixed, when it wasn’t.
I took my vehicle to the Ashland location and Scott took the time to hear my concern. He even sat in my vehicle with me to try and fix the issue, and followed up with me for updates. For the first time, I felt heard.
This location is definitely a 5/5 and I 10/10 will recommend!
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February 2024 by Brenda Lucase
Wish I could give them a negative mark. Salesman are good, nice guy. Sales managers however are jerks have you sit there for hours ? And talk about you thinking you can’t hear them. Had my pre approval in my purse and was gonna buy my dream car no matter what until I overheard them talking. Wouldn’t recommend this place to anyone.
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February 2024 by Loraine Taylor
Had a wonderful buying experience with Shawn Franck. Pushed for time, we got things done in advance and made it easier. This is my third vehicle from the dealership
