Wheel & Rim Repairs near Ashland, VA

“There are good people Cauthorne's Auto and Tire! I have a "well aged" 2011 328i - X-Drive BMW.... I'm sure this is a relatively obscure tire model (and unsurprisingly.... expensive to replace). My back left driver side "run flat tire" blew out on I-95 South on the way back from Northern Virginia to Richmond, VA... and I managed to "limp in" in spite of a huge gash that opened up in the tire for unknown reasons. Cauthorne's Auto and Tire (Ashland, VA) was able to find this relatively obscure tire and had me back up and running in only a couple days. The price Cauthorne's charged for the replacement tire and their cost of service was commendably fair and honest. It is refreshing to have experiences that confirm there are still good, fair, and honest people. (I even asked if it would make sense to go ahead replace both of the back tires... and Cauthorne's gave honest advice and said that all of my other tires looked to be in good shape and didn't think replacing any of the other tires was necessary at this time). Cauthorne's had impressively timely service.... it was a great experience overall!**** Also, thank you to the kind people (and especially the store manager) at Advanced Auto Parts - 307 S. Washington Hwy, Ashland, VA who were kind enough to give advice and recommend Cauthorne's Tire and Auto (1.3 miles away... just away on Rt 1).Conor Jones - October - 2023”

“I love Nathaniel. He is very informative and very respectful. This place is phenomenal and very trustworthy. They won't overcharge you and do unnecessary repairs. Another place was going to charge me over $1300 to do what they did for a little over $500. Ladies come here. You can trust this establishment.”

“My family and I have used RNR Tire Express for multiple reasons over the years. Most recently I took my F150 to RNR tire express on W. Broad Street for suspected suspension issues. I have been experiencing very noticeable squeaking noises coming from my truck when I was driving over potholes, bumps in the road, turning my wheel, and when I go in reverse. I didn’t really want to take my truck to the regular dealership where I typically get my maintenance done, because their service dept. has lately not been as good as they used too.

I made I call to RNR and spoke to Rick Wood, I explained the issue and got an estimate on a diagnosis and their availability when they could get me in. Rick was able to set up an appointment for me that afternoon and was very polite and had good customer service. When I arrived, they began investigating my concerns on my truck promptly and set me up with their tech Ean Mcgee. This is the first time I was introduced to Ean, and he did a ride along with me so he could hear the sounds that I was explaining to him. Not even a block out of the parking lot of RNR, Ean could hear the sounds I was telling them about.

Ean quickly could determine that the sounds were coming from the passenger side and knew that something was definitely an issue that needed attention. He took my tuck back into the shop and his findings were that during a past installation / repair from an outside mechanic on my lower control arm was not correctly installed. When my passenger lower control arm was replaced with an aftermarket part, a grease fitting was not installed therefore the lower ball joint had failed prematurely.

Ean explained to me in detail what the issue was, showed me the difference between the aftermarket part and the factory part on my driver side. He even went as far as showing me on his PC what parts were missing and how it was supposed to look and be installed. He concluded his assessment by documenting his findings and an estimate for the repairs so that I could take that to the previous installers and have the issue resolved.

I want to conclude this review by complimenting the 100% satisfaction of the services I received with RNR tire express at 7601 W Broad St, Richmond, VA 23294. Rick Wood, Casey Dich, and Ean Mcgee were all a pleasure to work with and made my visit quick and easy. In my future visits with RNR, I would request these guys as my advisors and techs. Also, if there are any other further needs, questions, or inquiries, Ian Williams always meets expectations and is highly detailed and delivers the best customer service. I would recommend this team to anyone in need of these related services.

Continue the great work guys, and I will use you again.”

“I got a flat on I-64 westbound exit 108b on my way to pick up a tropical smoothie. Since I bought Michelin from Discount Tire, I was able to get a free tow from the Michelin guarantee. Once I was at Discount Tire, they were able to determine that the tire was unrepairable, just as I had suspected. Fortunately, when I bought the tires there were five in the inventory, so when I experienced this flat there was exactly one left in the inventory to replace the misfortune. They had it done in less than an hour and a half. I'm still going to be scheduling an alignment that's going to cost me $275. I'm going to try to hold the city responsible for that. But thanks Discount Tire for getting me back on the road.”

“=== Visit #3 ====
When I picked the car, found the price is cheaper than the quote. They said the price of the part dropped when they ordered it, so they reflected it on the final price. They are honest.

=== Previous visits ===
The first visit was great (reasonable price and fast) but the second one is not. I replaced several parts and cost me $1400 and I got a new issue after 4 days...The engine light was on and I did not know if it was safe to drive or not. I provided the engine error code to them but they could not tell me if the car was drivable or not. Thus, I got my car towed (wait for 4 hours for the tow trunk).

They fixed the new issue in one day but they can not give me any reimbursements.After I call them back, they told me if I have a receipt of the tow, they can give me a reimbursement. Unfortunately, I purchased a new AAA membership to get the tow, so they said they can not give me a reimbursement for the tow fee.

If they had told me more information about the reimbursement under the warranty, I would have called a tow company instead of buying AAA membership.”

“I engaged 301 Auto to mount and balance my new Goodyear Wrangler LT tires on my newly powder coated Ford F150 rims. They have touchless mounting equipment and road force balancing equipment. I could not be more pleased with the results. The wheel/tire assemblies are perfectly balanced, and there are no scratches on the rims.”

“It's hard to find a place that is reliable and honest anymore. Tire X is just that, and more! They take great care and pride in their work! This is a great 1 stop shop! I would recommend to anyone.”