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December 2023 by Arcadia S.
Pharmacy experience: I walked in w three scripts which were on paper from my first ever Urgent Care visit today, where I was diagnosed with pneumonia. This is the sickest I've ever been. My spidy senses were tingling as soon as I got to the line, so I was very clear with the short, bespectacled lady at the intake counter "i've never had a prescription filled before. Please let me know if there's going to be an issue filling these three here, so I can just go down the street to a different pharmacy that can do it." I handed her the prescriptions, my ID and my insurance card. She told me there was no reason not, took all my info (even set me up for text alerts) and said thirty minutes. I thanked her and left. About 15 minutes later I get an alert: DOX + 1 more insurance issueSo basically now they tell me they're not gonna fill it and the exact thing I feared occurred: I had to circle back to the bad pharmacy, retrieve my physical scripts, hunt down a different pharmacy to repeat the process ... except I just wasted all this time and energy with the short bespectacled misinformant. She truly did nothing to lessen the pain of the situation, it was just a horrible experience but completely avoidable if she just knew her s***. Update : CVS Pharmacy across the street had no issues with my Rx's nor my insurance. Bless them.
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November 2023 by Scott Ses
Half the time I go they tell me they never got the prescription sent over. Today, doctor sent over script at 12:30, didn't have it ready at 5 and said "come back by end of business or try again tomorrow". Then somehow when we got them to send it to another walgreens they managed to screw that up as well.
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September 2023 by Sammy Shoun
I was visiting Virginia for a wedding and my important medication was thrown away at the hotel on accident. With only a few hours till closing everyone here was so helpful with helping getting my prescription transferred. I was able to pick it up and they processed the prescription so quickly. Best pharmacy experience I’ve had in 20 years with my condition. They were life savers!! Literally haha!
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September 2023 by Teresa M.
pharmacy at this location needs to step it up took two days to get a prescription, a antibiotic! this is ridiculous. I also called Walgreens complaint center. They told me they need to know what's going on. They where great.
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July 2023 by MRG
Client attention could be better
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November 2022 by ElenfromArmenia
Prices are leaving room for improvement but the store overall is ok.
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July 2022 by Elen Khachatryan
Prices are leaving room for improvement but the store overall is ok.
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January 2022 by Tim L.
On hold for one hour - they just keep hanging up on my after 20 minutes. The one positive thing I can offer is that they are consistent.
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December 2021 by Salomeah A.
I never write reviews. Ever. I've never had this bad of an experience with any pharmacy ever. They took three days just to transfer over my prescription to CVS because they don't accept medicaid, and then told us that CVS had to call them in order to do a transfer. CVS called them over 7 different times 2 days in a row and they didn't pick up once. Only to find out on day 2 after going down there that Walgreens could have called THEM the WHOLE. TIME. On day 3, after waiting 20 mins on hold I finally got someone that had the nerve to blame CVS and say that it hadn't been done because they didn't answer their phone call after CVS had called them at LEAST 20 times. Absolutely insane. Like I said, I never write reviews. There's nothing wrong with it, they're very helpful for people, but I'm just not a review writer. When it comes to stuff that really matters though, like people getting their medication, I feel obligated to steer people out of the path of danger. These people had me wait 3 days for medication. 3 days off of medication that I need. I cant imagine being someone whose life or health depends on medication they take. So. Do yourself a favor and don't use this pharmacy. Everyone in it needs to be reported to corporate. Immediately.
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November 2021 by Isabella Hudson
I see a lot negative reviews here and while I don’t have any particular attachment to this location; it’s close to my work and I’ve literally never had 1 problem with this pharmacy team. They’re actually pretty professional and timely so I’m going 5 stars. This review however, mostly goes out to Walgreens’ polite and helpful phone bot. Y’all… A+ on your answering service. Wish everywhere had an automated answering bot like this one.
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November 2021 by Kim Helie
Scheduled appt for vaccine. Arrived 20 mins early. No one else there waiting. Waiting 15 mins past appt time and went back to the counter. Used excuse that they were busy...lie! Just forgot me and completely disregarded me. No apology, no attempt to help me then so I just cancelled and walked out. For someone already hesitant in getting the vaccine, not a good experience.
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September 2021 by sandra carlson
Always a problem here. Every prescription seems to be an issue with them. Never in stock. Wait at drive thru 20 minutes. Tempting to change pharmacy soon.
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September 2021 by Mr A.
This drug store recently changed To Walgreens and is in the very heart of our Ashland community, it's long been a popular place until the takeover and the long time popular pharmacist left. now it's a total train wreck a perfect storm of awful customer service and total incompetence. I recently waited is the only one in the drive-through line for almost 15 minutes completely unacknowledged well they helped one person after another in the window most of which came after I had been waiting there. it was only after I laid on my horn that they came and helped me and when I told them I was displeased rather than acknowledge my feelings they made excuses. no customer should ever have to sit at a window completely ignored by the service rep this is not acceptable in any industry at any time whether you're shorthanded or not no excuses just terrible terrible service. After being a long time customer for over 20 years I am in the market for a new pharmacy and if I do believe the Ashland community Facebook page most of your customers feel about the same
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September 2020 by Susan Kurtz
Prompt and courteous.
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November 2019 by Phaneendra
Lady in photo shop over there don’t even know how to a picture. I don’t know why these guys hire this kind of employee. At least they should train them before getting into work. Very much upset ?. I was standing in the line. When it come to my turn. She told me to wait and she went to other to take other customer. I never come to this Walgreens again. Worst customer service. Keep it up ???
