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February 2024 by John Freeman
Had my battery tested, and it was bad, I purchased a new one, and they installed it for free.
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February 2024 by Mark Rapp
Got my parts in a couple hours. Never seen such service like they provided. Their parts availability of parts in stock is fantastic. Their my new go-to for my auto needs.
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January 2024 by Kahlil Pfaff (mallydobb)
Convenient, seems to be open earlier than nearby competition. Positive experience on my first visit.
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December 2023 by mom mom
Just wanted to say the staff here goes above and beyond to be helpful in getting parts needed especially when the person getting the parts is not the person working on the vehicle.
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November 2023 by Kathryn Hawthorne
The young guy with curly hair who was working on Sunday afternoon went above and beyond to install a temporary side view mirror on my car. It looked like he was about to take a break, but he still came over to ask if I needed help and he saved the freaking day. He went out of his way to find the tools to help me and even gave me some great advice about how to make more permanent fix when I have the time. He saved me tons of time AND did a much better job installing it than I would have, saving me a huge headache. He is an incredible asset to this store and deserves a promotion and a raise! I just wish I had caught his name to give him proper recognition
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August 2023 by Katherine Kiefer
The staff at this location are extremely knowledgeable and helpful. They go above and beyond. I went in knowing almost nothing about car repairs and left an extremely happy person. Because of them i was not stranded 7 miles away from home :)
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July 2023 by Kay H
My mechanic called today at around 1:30PM spoke to a young gentleman about a U Joint for my car. He stated he would order it and it would be ready by 4pm. We physically come Into the store at 4:04 pm to pick up and purchase the $160 part and we are told it’s not there yet and that he will call when it’s in. I wait a few more hours and call up there at 6pm, and young man named E answers the phone and says there is no order here, his co worker that talk to my mechanic earlier left around 4pm and the part is not there he don’t see anything regarding a U Joint for my car. I’ve been here since 1pm waiting for it I drove from Maryland and this is a huge inconvenience. Terrible communication on their part. I’m extremely upset. Then E didn’t make it any better with his non chalant attitude telling me he doesn’t know where it is, he doesn’t see it in stock anywhere until I asked if he could check other stores. After asking E to check other stores, he proceeded to say Glenside drive has it. I said okay May I have their number and address? I’m not familiar with this area, And he tells me: “You have Google just like me”I’m not from here either” ’He (E) was rude, and not very helpful, and laughed a few times. I didn’t appreciate it at all. I asked for the manager and he stated they are not there. He said I’m More than welcome to call Monday morning at 7:30AM. I asked for the name of the one that will be there at 7:30am and he then states: “it will be a few managers here at 7:30am. He just kept going back and forth with me, didn’t even care to understand why I was upset or apologize for the inconvenience. I eventually got the names Robbie and Tim for managers. I felt that E didn’t really care or know how to calm a customer down or diffuse the situation or apologize. Robbie and Tim, please advise. Thank you!Update: After driving to Glenside drive location to get, they didn’t have it in store. We then discovered it was in fact ordered and directed to go to Ashland store fromThem. There was some miscommunication with business account name. I went back to the Ashland store that same day at 7pm and my part was there. I paid for it and left.
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July 2023 by J. Smith
I needed a specific tool & they had a loaner tool that I needed. Refunded after returning.
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March 2023 by Jason
Had the parts I needed at a fair price but lacked the tools I needed to install them.
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January 2023 by Paul Goode
Super friendly and helpful staff. Outstanding selection of tools and work lights in addition to, parts of course! I will absolutely be a repeat customer.
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January 2023 by Andrea Morgenstern
Friendly service, the guy put the new battery in the car for us. Had everything we needed and I like the warranty that is offered.
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January 2023 by Allen H
Good help, nice layout, very clean. Easy to get what you meed for a good price ?
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September 2022 by Victoria Hegamyer
Very helpful and find what I need, in and out. If they don’t have it they will order it in. Been through a lot of hvac parts for an 02 Tahoe. It’s clean and orderly. People are knowledgeable and kind and courteous.
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August 2022 by Alana C.
Received great customer service! It was busy, but when I was waited I received excellent service.
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July 2022 by Donna Dags
The best customer service ever. Even helped install cabin filter and headlight bulb. Highly recommend.
