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August 2024 by Kenneth Balog
Always great service, communication, reliable feedback, clean car, and they are all just great people. Highly recommend!
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July 2024 by rdgcrest
Mac’s have been providing service for us exclusively for over ten years. Every time they work on our cars, they exceed our expectations for quality work, information about what and they did and why, and for courtesy.
Paul
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July 2024 by Bill King
I recently had my car serviced at Mac's as a first time customer. Unfortunately there were several missteps and problems with the service instructions and I was left very unsatisfied. Several days later I received a text from their Manager, Charles asking about my disappointing service experience. He listened carefully, agreed with me as to what the issues were, sincerely apologized, and offered to "make it right" if I was willing to give them another try. So I did and is the reason for this 5 star review. Charles fell over backwards to make certain I was given first rate service. When I came to pick up the car it was washed and clean, repair completed, and on-time ready. This an auto service business that truly cares about how they treat their customers and are sincere in delivering nothing less than the best service. They won me over. I highly recommend this business to anyone needing reliable, trustworthy, honest work or repairs. You won't be disappointed. Great local small business. Let's support them because they deserve it!
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June 2024 by Trevor Ball
I had a 60,000 mile service done on my Transit Connect and Charles was kind and attentive from the scheduling all the way to a couple days after the service was completed. Not only did he communicate with me during the process of having my car worked on but after the fact as well. In my experience I have never had a car repair shop reach out to me to make sure I was happy with the service and repairs. I would definitely recommend Mac’s and for your car repair needs!
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May 2024 by Kerrenza Meyers
I’ve been taking my car to Mac Service Centre since I got it 3 years ago. The staff at Mac’s are very professional and helpful. I am usually assisted by Charles who is very passionate about his job. Charles displays integrity in his communication and will never try to “sell” me anything that I do not need. He will highlight what the car may need to run better and make suggestions, but will never force anything onto his customers. Thank you Charles for being great at what you do.
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May 2024 by Sean Tobin
Great customer service and they were also able to quickly diagnose and fix an issue with my car that left other shops confused. Will definitely be a repeat customer!
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April 2024 by Sabrina Southworth
The absolute best team! Great work, reasonable prices delivered by a knowledgeable and friendly staff!
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April 2024 by Ted Bess
Since moving to Ashland in 2020, we have been using Mac’s Service Center. Charles, Mike, and the owner Mac are very friendly, helpful and courteous. The prices are very reasonable for the quality work performed. We also get random coupons through the mail which help and are much appreciated too! They also vacuum our car out at the end of being serviced. Such a classy touch! I personally, highly recommend them for your vehiche service needs our maintenance. They have taken great care of our vehicles! ?
Keep up the great work Mac, Charles, Mike , and team! ??
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March 2024 by Pat Loethen
When I moved to Ashland I checked with family and friends and they suggested Macs for my car services. It was truly the right choice. I always work with Charles and he is great. Car repairs always done when promised and car is cleaned after services.
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March 2024 by Shania Williams
Very kind and efficient! They even wash your car after your service!
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March 2024 by Ryan Johnson
Been taking my car here for years, and will continue to do so for many to come! Amazing and quick customer service! Thanks Charles and everyone at Mac's for the continued excellence!
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February 2024 by David Yates
They were GREAT!!!! This was my second time taking my car to them and they have been awesome both times. Mac’s has completed everything in a timely manner and gotten my car back to me quickly. Throughout the entire process they give updates and always let you know what’s going on. After just two visits I know I’ll be bringing my car back if needed and suggesting them to everyone !
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February 2024 by CAROL Beam
Great service!
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January 2024 by Jen Arnold
Fantastic service station. While driving home to North Carolina our van overheated and had to be towed. Fortunately we were near Ashland and had our vehicle towed to Mac's. They diagnosed the problem and had us on our way home within 24 hours. These guys know what they are doing. Great mechanics. And, they provide car service to local hotels if you are in need to stay the night. Everyone should support this business, they are fantastic!
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January 2024 by Sam
This shop is a staple in Ashland. Most honest, dependable, courteous and efficient mechanics I've ever used. Been a customer for probably a decade now and always been satisfied with my service. Even after I moved out of Ashland, they're still the only mechanics I trust with my car.
