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September 2024 by Craig Jordan Jr
Customer service is beyond!!! I’ve never dealt with any company that had customer service like Heritage! From the front office, the managers, the technicians! Everyone is so friendly and helpful! Heritage just finished installing an irrigation system for my lawn. The technicians did a wonderful job. Andy the manger is beyond helpful. He explained the installation very well. He explained the different sprinkler heads used and why different heads were put in different locations. Andy also explained how to work the WiFi controller and went over each section of the app. After installation, they noticed that my water pressure wasn’t as strong. They installed a pressure pump into my irrigation that improved the system tremendously. I’m beyond satisfied with this company and recommend them to anyone considering irrigation!!!
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May 2024 by Erik Summers
Great experience with a repair on a leak of my water main/irrigation line. Transparent with the service and pricing was fair. Looking forward to working them Heritage on getting my irrigation system back in order after years of not being winterized. Jacob and Matt were a pleasure to talk with.
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April 2024 by Carolyn Ailstock
Been a client for a few years now and been happy with the service. However recently we had a service go wrong but the owner called us, discussed the issue and sent his best guy out the next business day. He agreed issue shouldn’t have happened and replaced our irrigation controller at no cost. Super happy with the professional displayed to resolve the issue.
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April 2024 by Niki Ferraro
We bought a house in a flood zone. We had no idea how bad the backyard would hold water until about a week of rain. IT WAS A WHOLE SWAMP! My dog would be covered head to toe in mud every singe potty break. Anyways, we called 3 companies. Heritage was by far the best customer service. Ryan came out in the rain, walked us through the process gave us recommendation on installing french drains, drain line, and catch basins. THEY ALSO SEED AND STRAW the areas they disturb! After a few rain delays we finally have our drains. The yard is already pouring water out and into the front ditch! I can not wait to see how the yard changes. Great company, great customer service, great communication. Thanks again!
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March 2024 by Truly Hammock
I would like to give a SHOUT OUT to Alvin Malone! I am a new customer with Heritage and have had several Irigation companies prior to selecting Heritage. I noticed my neighbor had Heritage last year and I observed their workers when he was having service. The time and attention to detail was incredible! I decided to switch this year and Alvin came and I was not disappointed! He was meticulously checking EACH and every head and noticed a spot in yard by sidewalk that had a little water which should have not been there. He also replaced a head that was bubbling He asked if I wanted to look into that and I said absolutely! When he started digging he ran into my lamppost wiring as well as my outdoor lighting wire and so he got on his hands and knees and moved soil until he found a PVC pipe for one of my zones which had a nick in it. It must been there for years and no other company took the time to check it out. Alvin took care of patching pipe and the most important part is my lawn. I am very particular about my yard (manicured) and Alvin used his shooter to cut the lawn pieces in sections so when he finished he put back together and I could not tell where he had digged! Again, great job Alvin and THANK YOU for assessment of my system, your professionalism in doing your job and mostly your personality and smile working with me. I know 10000% I selected the right company ESPECIALLY due to you!
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December 2023 by Nathan Cunningham
I bought my house with a fairly extensive irrigation system that I knew nothing about. Through a recommendation I contacted Heritage to be my service provider. I cannot say enough great things about this company and the wonderful people that work there. They are so responsive, very flexible to meet your needs/schedule, extremely skilled, and priced very competitively. I love their assurance plan that covers all need and issues throughout the year-- it takes a lot of stress off of being a homeowner. The few times I've had issues with sprinkler heads or my controller, they were at my house quickly and resolved on the spot. Their employees are always so friendly. Shout out to Travis the service technician. He is phenomenal, knowledgeable, and always has the best customer service. Renee in the office is awesome to work with as well. She is incredibly responsive and so quick to help you get your needs met. If you're in the market for an irrigation company, look no further. Heritage is the best in the area and you will have no regrets partnering with them. Thank you for 5 years of excellent service, Heritage!
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October 2023 by Vicky Sprinkle
Nicole is the best. She was very thorough and polite. Thanks!
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October 2023 by Elizabeth Stone
Great customer service! Easy to get a hold of and pleasant! In an industry full of duds, Heritage is a diamond in the ruff! So glad we found them.
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October 2023 by Thom Parynik
Called for an issue and they responded right away. Very appreciative of this.
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October 2023 by Brett Schneck
Returning Customer from New Kent - Travis from Heritage took all my questions and helped me Winterize my Sprinkler System. I will returning to Heritage each and every winter and appreciate the excellent support!Service: Irrigation system repair & maintenance
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October 2023 by Charles Spearman
I've been working with Heritage irrigation for several years - service has always been stellar-- technician Nicole went above and beyondKeep up the good work
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August 2023 by vijay mago
Wanted to share that I have been doing business with Heritage Irrigation for at least 5 years and have found it to be an excellent irrigation contractor during that time. Heritage is professional, courteous, prompt, and their work on our irrigation system has been perfect. We have even upgraded to a Hydrawise control system and have saved money while saving water usage and upgrading the technology supporting our system. Most recently, we had a technician named Travis perform some routine maintenance, and although I was not home, he communicated by text to discuss the repairs he was making and why. I recommend this business to anyone - and I am picky! Finally, Renee is always the best point of contact for any and all needs!
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May 2023 by Must Acct5
Nicole did an awesome job with our irrigation. She explained different types of heads, soaker hoses as well as general information. She even stopped by to make sure she had everything correct! I am extremely happy with her willingness to listen and the excellent service! I wholeheartedly recommend this company!
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May 2023 by Joe J Oliver
We have had excellent service from Heritage Irrigation, 16 years. Renee is always ready to help with organizing service, very caring and professional. David came today to adjust the zones to improve their accuracy and water consumption. He came at the appointed time and was very knowledageable. We thank Heritage for chooseing wonderful people to represent their company.
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April 2023 by Ms. Betz
Very happy with my newly installed water irrigation system. The install crew was professional and courteous. They made sure to say good-bye to my dog too!I really appreciated the time and patience the sales rep provided to customize the system specific to my yard needs. I asked many questions over a period of two weeks and not once did he rush me. I will be singing their praises to others. I received quotes from a total of 3 companies but Heritage stood out with their customer service.
