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February 2024 by Matthew F.
Very sorry Home Depot very bad customer service. Charge extra four pallet even when you return the one before they still charge you
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April 2023 by Nicole W.
We bought a new dishwasher and paid for installation via Home Depot. The delivery team delivered the dishwasher but said the plumber would have to install and they ensured my wife and I there would be no additional cost because we had already paid for installation. The plumbers got here and told us it was gonna be an extra 400 dollars that they don't work for free. Home Depot just contracts out to them. It's ridiculous. We were assured there would be no additional cost. We bought 2 other appliances at the same time so Home Depot only gave us a partial credit not even close to covering the amount we were charged by the plumber. This is not okay. The business practices with these folks are shady. If I could leave 0 stars I would.
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April 2023 by Millie H.
The worst experience of my life. Nobody here knew what they were doing, I got sent to 3 different parts of the store for everyone to say "uhhhh I'm not sure."
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March 2023 by Andrew W.
If I could give below a oen star I would, here is my issue: We ordered a dishwasher from our local Home Depot on January 22, and were told it could not be installed until February 18. I did not have an issue with this because I understand the backlog of appliances. My concerns started on February 18, we had our dishwasher installed and were told that we had a defective unit and would need to reschedule our installation. On Saturday March 25, the installers came out and told us that they could not install our new dishwasher because it would not be level. They then took pictures and left. I called MDO, and am now being told that I HAVE TO CALL AND HAVE MY FLOOR FIXED, because the legs are below the floor. I did not move the unit, your installers did that. I am being told you all will not even deliver my unit until the floor is fixed. There was nothing wrong with the floor when they initially installed it on February 18. I called and spoke with someone today, and I was told that I cannot get a phone call from the MDO manager because he is at a leadership conference. This is completely unacceptable, as I do not have a working dishwasher and have not had one since January. If this issue is not resolved before Thursday March 30, I will be contacting an attorney and filing a lawsuit.
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January 2023 by Linda W.
I liked the company so much that, in addition to being a customer, I'm now an employee. This company is good to their customers and good to their employees, and I'm quite happy to be both.
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June 2022 by Rich G.
Home Depot shorted me 28 bags of top soil and 2 bags of mulch on my delivery. So that's about $90 worth of goods I paid for that I didn't receive... and I paid $89 for delivery on top of that for them to rip me off. I'm out $180. I was there when the delivery driver delivered 3 pallets. A couple hours later when I had a chance to inspect the delivery doc and count the inventory, I noticed the delivery doc said to expect 5 pallets. That's when I counted and noticed how much Home Depot shorted me. Btw, only 3 pallets where delivered. I called Home Depot Ashland and explained the situation politely. The rep was polite, took down my info, and promised that she or her manager would call me back right away. That was 12 hours ago... so it looks like they ripped me off and won't do anything about it. If they correct their mistake asap, I'll update this review accordingly. Otherwise, I'll never do business with them again. For the moment, I'm very displeased with them for shorting me $90 worth of goods; it delays my project because I don't have all the materials I paid for. Also very displeased that they promised to call me right back and it looks like they're just gonna blow off my loss. I guess some employee is enjoying the goods I paid for. Thieves. TIP: Never order large amounts of goods from Home Deport Ashland. Ya can't trust them to deliver what you pay for.
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April 2022 by Esther Binshtok
Helpful employees. Good variety to choose from.
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April 2022 by Juli Dunn Smith
Home Depot has zero customer service. They have been absolutely terrible to deal with regarding appliances. Their employees are not properly trained and provide false information that ended up costing me a lot of money due to their mistake. I will never shop at Home Depot ever again.
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September 2021 by Dr Nidhi K.
Very Bad experience today with Home Depo . Bought a toilet and first find the toilet seat is broken - I go back they replace it . Meanwhile my plumber installed the toilet on the second floor of my house . After some time there is a leak going through our dining room - the plumber is called again - He finds a crack on the base of the toilet . Now he has to rip the toilet apart , carry it downstairs and we take it to home Depo . All they can do is replace the toilet . No account for the extra waste of time , the inconvenience caused and the damage to my formal dining room ceiling . i would avoid them now
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July 2021 by Paula Smith
no twice now this week I have called at night they keep transferring me. they have not helped me at all
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July 2021 by Jen H.
I blacklisted Home Depot ages ago and today I realized why! They follow their own rules!!! They never really enforced mask wearing, the many times during the beginning of the pandemic when I was there. Prior to the pandemic you could never find anyone to assist you with anything, and after the pandemic it's like a zombie apocalypse. Many of the staff are rude, ill-prepared and their system is antiquated! GOD forbid you are a Woman needing assistance, I hope you are not bombarded with the Mansplainers, who treat you like an idiot (when they are clueless). My experiences at Home Depot, especially this location are always met with contempt and disdain! I thought only Wells Fargo had that effect on me. I'm going to have to go a different route for my home repair needs (Lowes is out too!)! Another one bites the dust
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June 2021 by Meaghan Alexandra
On Saturday June 19 I rented a piece of equipment from Home Depot in Hanover Va. When we got the equipment home we immediately realized there was a hydraulic leak and called Home Depot at 12pm (and spoke to Will) to let them know, and they sent out a heavy equipment operator to take care of the issue. The issue was resolved around 5 PM when we called Will back and were told that he would restart our time (which we are now being told they do not even do.) When we went to run t
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May 2021 by Rafael Dietsch
I do not what is happening with Home Depot. If we go to the store is a mess to get items and a most of time after spent a lot of time looking for the item they are out of stock, means they are not working in the inventory. On the other hand to get an employee to help you is another big headache, and spend of time. Therefore, Home Depot is very far from the use to be.
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April 2021 by Robert V.
Arguably the WORST experience I've ever had in Home Depot or any store and I mean EVER. The absolute worst customer service I have seen in my 32 years. I literally only came here for a new propane tank and had my family not needed it to finish grilling I would have went to a store 100 miles away than come here. The worst $14.98 I've ever spent. We walked in and a little light skinned girl near the door I approached calm and politely, "hi, do you know where we can get a new propane tank?" Her response, very rude, "first of all, take that outside"... I took the propane tank outside and waited for her to help....never heard anymore. I walked back inside and asked another lady, very politely, "hi, do you know where we can get a new propane tank?" Her response "yep give me a minute" Nothing 10 minutes later..... During this 10 minute wait, I waited near customer service and was completely ignored by an older white male, and 3 white women. Outside, a white woman came out, I asked politely "are you able to help us get a new propane tank?" VERY dismissive she responded "you will have to wait" she proceeded to help someone else and then finished and ignored us. As a black male, who acted very professional and calm the ENTIRE time, this was incredibly disappointing because had I been loud and obnoxious I would have gotten all the attention in the world. We waited another 10 minutes no help... Also note there were employees everywhere literally standing around not doing anything... I went to the lady working at the self checkout for help she was able to help me purchase the propane tank and then over the loud speaker asked can someone help outside at the propane tanks.... NO ONE EVER CAME! My cousin had to go find another employee and ask for help PLEASE. We finally got a tank in a transaction that should have taken less than 5 minutes turns out to be over 30 because of immensely poor customer service. Will NEVER SHOP AT HOME DEPOT AGAIN AND WILL DO WHATEVER I CAN TO MAKE SURE THE WORLD SEES THE CULTURE OF THIS BUSINESS. I wish I could give no stars but it won't let me leave the review...just know the one star is solely for review purposes.
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April 2021 by Wayne S.
They never seem to answer the phone. Impossible to get a human to help you. Pathetic service.
