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January 2024 by Daniel B
Beware! I was a customer for over 20 years.I hate having to write this, but I wrote Johnny a letter and got no response. Recently, actually the past year or two, service really went down hill. The last 4 time I had my car worked on it was not done right, or wasn't completed. I had an oil leak on my van which I was told made the motor mount go bad. Johnny said it was the oil pan leaking, so I had him fix it. A week later it was leaking the same. It wasn't the pan. Then he told me I needed an ABS module, When I picked the van up I did not get a mile from the shop and the ABS light came on. I called immediately to see about bringing it back in. I asked Johnny twice about fixing it and he avoided the question. Then I had my van in for tires and my truck in for tires also. On both I asked that the front end be aligned. It wasn't done on either truck. That is no way to treat a loyal customer! Doesn't care if my tires wear out or about the safety of my vehicle, or my family or me!
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December 2023 by Sean Pico
Best people in town
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October 2023 by Conor Jones
There are good people Cauthorne's Auto and Tire! I have a "well aged" 2011 328i - X-Drive BMW.... I'm sure this is a relatively obscure tire model (and unsurprisingly.... expensive to replace). My back left driver side "run flat tire" blew out on I-95 South on the way back from Northern Virginia to Richmond, VA... and I managed to "limp in" in spite of a huge gash that opened up in the tire for unknown reasons. Cauthorne's Auto and Tire (Ashland, VA) was able to find this relatively obscure tire and had me back up and running in only a couple days. The price Cauthorne's charged for the replacement tire and their cost of service was commendably fair and honest. It is refreshing to have experiences that confirm there are still good, fair, and honest people. (I even asked if it would make sense to go ahead replace both of the back tires... and Cauthorne's gave honest advice and said that all of my other tires looked to be in good shape and didn't think replacing any of the other tires was necessary at this time). Cauthorne's had impressively timely service.... it was a great experience overall!**** Also, thank you to the kind people (and especially the store manager) at Advanced Auto Parts - 307 S. Washington Hwy, Ashland, VA who were kind enough to give advice and recommend Cauthorne's Tire and Auto (1.3 miles away... just away on Rt 1).Conor Jones - October - 2023
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October 2023 by Sheri B.
Great service! Honest and helpful. Worked me in and got me going again. Very reasonable price compared to other quotes I received
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March 2023 by matt moor
Woman at the front desk very rude sat on the phone talking to her man and ignored me til another customer came in, and then continued to try and ignore me until myself and the other customer said something if I could give zero I would
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November 2022 by Michael Johnson
Very friendly, great price quote. I ended up getting used tires elsewhere, but this was the best quote I got for new tires.
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October 2022 by Lakrisha Jones
Guy was rude on the phoneCalled another shop
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July 2022 by bill voigt
Nice shop,very clean,very busyStop by an say HelloJohnny will get you in asap
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January 2022 by Robbie
Great customer service and very friendly staff!During a snow/ice storm, right at closing time, when no other shops were even open, the staff were willing to repair a damaged tractor tire so we could feed our livestock that night. They didn't complain, they didn't price gouge (they were more than fair on their price), and I couldn't have been happier with the service they provided. I would definitely recommend Cauthorne's Tire in Ashland.Thank you for your help that night.
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September 2021 by Joan Glasco
Very nice ppl?
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June 2021 by richard sakowitz
As ALWAYS, a good job for a fair price - I've come to them for years for repairs - now, my daughter does.
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June 2021 by Joan Epps
Very nice ppl?
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March 2021 by Gregory Jones
Had my car repaired there I called to check the status, secretary acted like she walked into the garage to check. She then told me yes they have your car on the rack now with all the tires off mounting everything . This was 11:15 am i work down the street and rode by with a co worker on lunch and my car was still sitting out front where i parked it with the spare tire on it. Today she gave me a diagnostic price of $99 after they already did it but 1 week earlier it was $50 to $86. She then went on to act offended after i told her this. The mechanics seem to be alright but the lady answering the phones is CLUELESS. She asked " do you want them to put your driveshaft back on before you come get your car or just put it in the back of the car"? Will not go back
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March 2021 by William Dyakon
Great service.
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March 2021 by Razzi R.
This place is very dishonest and shady. They told me that I had a huge hole in my exhaust and it turns out it's only missing a bolt. So that huge hole that they told me about turned out to only be the size of a bolt. They also did not do my alignment correctly causing my tires to spin and almost make me to wreck because they did not reset the sensors on my tires. Every time I have picked my car up from having repairs done at Cawthorne something new would be wrong and of course they would claim it was like that already even though it was not. When I called to confront them about these things they got confrontational with me immediately And then the owner's daughter Proceeded to repeatedly call my phone. I'm assuming this was to harass me for calling her father out on his poor quality of mechanic work. I would never recommend this shop after All of the bad experiences I've had with them. What they're doing to people is borderline criminal and I'm surprised they haven't been sued yet. They definitely praying on those who they feel don't know any better. After posting this experience on my facebook I was not surprised to find that many of my friends have had problems with Cawthorne auto and tire as well. Edit: I'm not from San Francisco California I'm from Ashland Virginia so I'm not sure why its saying that. I'm literally posting this from my apartment in Ashland VA lol.
