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“The young man, sorry didn't get his name, helped us above and beyond anywhere I've ever been. I thought it important to let management aware. I believe he was the only male teller at the time. We're greatful. ????”
“I just left this branch and I have had a consistently positive experience there every visit. The went the extra mile to help and it was greatly appreciated. From the teller to the manager everything was great.”
9AM - 12PM
700 England St, Ashland
Banks
“Yes, I've had some trouble reaching help via phoning a branch, but I can honestly say that I personally have been treated with respect and great customer service. There are so many subjects discussed in these poor reviews that tellers, branch managers, and even the IT folks for the online app have absolutely no control over. For instance, all of the new scam/thievery protection measures put in place for your banking safety, and fewer branches because of online availability that many customers prefer. Managers have to deal with Corp decisions about staffing by branch and how to manage the teller line when an employer calls in sick right before opening time. We're so used to the fast-food recipe of immediate gratification that we sometimes expect the same instant service that these branch folks simply can't provide. Give them a break, and be patient. We all have bad days, and a smile and a kind word is sometimes all it takes to make someone's day a little better.”
Banks
Banks
Banks
Banks
“Mark and his staff are amazing. We had a flawless transition to Village from a previous bank. All my questions and concerns were addressed immediately. I truly feel like a neighbor not a number.”