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February 2023 by J V.
Do not put your health at risk with this store. This store should be shut down. On a good day they never have enough staff and pharmacy takes forever. Today the store had a sign in the window and no one would know the store isn't open unless they drove there. Good luck if you are in an emergency. I guess Walgreens never heard of social media to let people know they are down or make any attempt to update their voicemail. Never again!
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January 2023 by Kevin Z.
Always understaffed, many times closing early because of it. Pharmacy is always a long wait. Today there were 12 cars in line, so came in.It was worse, 30 minutes so far, I estimate an hour more.
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December 2022 by Evemix R.
I wanted to get propane gas. After waiting in line, she intercoms for someone to assist and I had to wait for 10-15 min. She didn't ring me up. The manager comes after 15 min of waiting and assists me outside to propane. went back inside to the Store manager to pay, he told me go wait in line. I had to wait in line twice, even though it was their mistake. Horrible people, 0 common sense and logic. And disrespectful.
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December 2022 by Michael S.
Sat in Drive thru for 30 minutes to be told that they didn't have my daughters medication in stock, despite there App telling me it was ready. Daughter has to miss taking badly needed meds b/c if their disorganization
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December 2022 by Shannon B.
If I could give this pharmacy zero stars I would. I waited in line for 45 minutes because the man they had at the register had absolutely no idea what he was doing. I was trying to pick up some very important medication and the man said he had to show the pharmacist everything and she straight up lied to my face and said they didn't accept my insurance. I called my insurance as I left and they said that's not true I should 100% be able to get my prescriptions there. It was at 730 and they close at 8 so obviously she just couldn't be bothered with me. They need to replace every person in that pharmacy.
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September 2022 by Barry A.
No matter when you go, there is always a line at the pharmacy. Takes forever to pick up a prescription. They are woefully understaffed. Their text messaging system is also sometimes wrong and tells you to pick something up that is out of stock or not ready. .Go elsewhere if possible..
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September 2022 by Amanda J.
Worst. Pharmacy. Ever. Tell me, Walgreens - how am I supposed to pick up the medication that I need if your pharmacy is always closed?! I moved from Sterling where I used a Rite Aid that became a Walgreens and never had problems with their service, in fact in several occasions I've had meds rerouted back to that store and drove 20 mins out of my way to avoid this Ashburn location which is extremely convenient yet inconveniently never staffed by the pharmacists. Yet even when fully staffed they are a joke and provide terrible service, cannot answer basic questions, don't understand how to operate the desk and drive-up at the same time and struggle to function as a business. I plan to transfer my prescriptions as soon as they're open again.
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August 2022 by Candice R.
(Walgreens in Ashburn off of Susan Leslie)I don't know what has happened to this location and the customer service. EVERY time we go something is wrong...the wait is INSANE and the customer service SUCKS!1. No matter what time of day you go and how many people or cars are in front of you, you can plan to wait at least 20 mins.2. They can never find your Rx...want to know why...they fill them then throw them into bins **ON THE FLOOR**. **I watched the pharmacist fill one and throw it in the bin where the poor girl was digging trying to find ours.**FIVE SECONDS is all it would take for them to walk over and put it in the CORRECT BIN! Then MINUTES would be saved on every person in line while the employees are digging through numerous unlabeled and unsorted bins trying to find things.3. TWICE I have seen them give a person the wrong Rx. One lady in front of me was going off because if she didn't know what the Rx was SUPPOSED to be and she had given that to her ill husband it could have KILLED HIM!4. I have been on hold at the moment for 15 min trying to talk to someone. They pick up and literally put me back on hold WITH NOTHING SAID TO ME. SOMETHING NEEDS TO CHANGE HERE and FAST!Too much time is wasted, too many mistakes, and HORRIBLE customer service!
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May 2022 by Barbara B.
Today there was ONE car in front of me at the pharmacy drive up. I waited 21 LONG minutes. I couldn't leave there was at least 5 cars behind me. After my wait there was never "I'm sorry for the wait" It was "How may I help you ma'am". Gosh dang I was so mad I had no energy to say a word. WTF is going on with these pharmacies? I would switch but I'm certain it happens everywhere! Get some HELP WALGREENS
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September 2021 by Chuck K.
Very poor customer service, waited 30 minutes in the drive thru, then went inside to get my meds. Ask pharmacist why so long at the drive thru she said COVID-19 Test takes 15 minutes. So while they're waiting for results why not have the customer pull out of the line, got the deer in the headlights look. Guess it was too complicated for the four pharmacists standing behind the counter doing nothing, I was the only customer inside
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August 2021 by Raj B.
I generally don't shop here but received great service after the CVS that I generally go to refused to honor a manufacturer coupon for an expensive prescription. The Walgreens pharmacy associate was courteous and very professional, and went above and beyond by calling the insurance company and then the drug manufacturer to get the coupon processed. I am saying goodbye to CVS for our pharmacy needs and will be taking the rest of our business to Walgreens!
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November 2020 by Karen K.
I'm a former customer of the "three letter" pharmacy in Farmwell Hunt Plaza. After having to go 3X for one prescription, my daughter-in-law suggested I try this Walgreens. I love the drive-thru pickup. I don't care if I'm not the first in line, I wait until it's my turn. My prescriptions have always been ready when they said they would be and I always get the correct medication. I'm especially thankful that I don't have to go inside. All the pharmacy personnel I've dealt with have worn masks and used hand sanitizer. I only have good things to say about this Walgreens location.
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February 2020 by Sophia L.
SORRY BUT IT HAS TO BE SAID, I'VE SEEN IT HAPPEN ONE TO MANY TIMES. I went in to pick up a photo order, it was a busy day so there was a line. While waiting, the helpful cashier is scrambling cashing people out and get photo orders done at the same time. Overwhelmed, the cashier called for a manager, I assume for help. BOY WAS I WRONG. A troll looking woman runs up, looking annoyed and seemed angry that she was called over to do her job. I later find out that this woman is a manager whose name is Marion. I was so disgusted by the way she talked to the cashier and was so unwilling to help out when there was a line. "what do u want ? i told u i was busy she says" The cashier just says nevermind and says they will continue working on it themselves. What a bad attitude from that woman! I'm a regular, and a few other times, I have seen her SMOKING BY THE PROPANE TANKS (like an idiot wanting the whole store to explode)I don't think she realizes how hazardous it is to be doing that. Very dangerous for everyone. A week later, I returned to do some shopping, I'm in line with just 2 people in front of me , the cashier needed change for a customer, cashier calls some type of code, I'm assuming for change .....no reply for a few minutes... not even a confirmation that she was heard or that the manager was on their way. Cashier calls the code again as the line gets longer and out pops up the same ball of depression and anger with gross pink hair screaming that she heard and needed time to get the change and just being completely rude to this poor cashier over the whole situation. WALKING AS SLOWLY AS A TURTLE I MAY ADD. I have worked in retail before and had managers like that. I bet if you ask the employees what they think about her and they'll tell you she makes them hate their job. If that is the way she treats employees in front of customers, I can't imagine how badly she treats them when they're not around. I don't know when or why she was hired but I hope that walgreens rethinks that decision. Terrible treatment of the employees and customers from that woman compared to other managers. I have been coming to this store for years and I have always seen managers at the store who always come up to help without being asked. This woman's attitude makes it so I don't want to come here anymore. I am a regular and I'd hate to stop coming here just because of one rude manager. I hope something is done about her.
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August 2019 by Leslie R.
There is always an issue at the pharmacy here! Either they say your prescription is ready and it's not or your waiting in line inside or at the drive-thru for 10 to 20 minutes. The staff is always friendly once you get their help but they need more staff or something. Walgreens has always been my pharmacy of choice but unfortunately I don't have the time to wait every time I come here and will probably be heading elsewhere.
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July 2019 by Rai R.
Located up the road from Giants and ticked away in a side street. Going through renovations inside so note that the cash register in cosmetics should be used . Friendly enough and generally has whatever you need and in the first Tuesday of each month those with AARP get a 20 percent discount.
