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August 2024 by abhijeet mumbaikar
Been going to this place for 2 years now. The service is always top notch.
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August 2024 by Xavy H
I have been using this location for almost three years. The staff are very nice, respectful, and super attentive to details.
I will keep coming to send my packages and get my paperwork done with you all.
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August 2024 by Yulia Levshunova
WORST EVER EXPERIENCE! They bounce me back between ups locations saying “we are bot ups” and won’t give my expensive package away
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July 2024 by Pedro Sorto
Superior service the other Ashburn location. The staff isn't very bubbly or enthusiastic but they are extremely helpful and know what they are doing!
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May 2024 by Muhammad Fazal
Having a terrible experience with my time-sensitive package. I posted the package on 04/05 and paid ~$70.00 for the next day. The package was going to the leasing office but the delivery guy did not deliver it saying apartment number is missing. My package has been sitting at the local facility since 04/08, with no attempts being made by the UPS to get the issues resolved. I used the confirm address button in the tracking page several times, I called the customer support several times and communicated them that not apartment number is required etc. on 04/12 I visited the sender store and discussed the situation, they told me that it will be delivered on Saturday 04/13 or Monday 04/15. But when I called the help center on Monday 04/15 to track it but they told me the dispatcher have left without my package, they also made the false statement of saying the leasing office was closed on Saturday while it was not closed and there is no information of their attempt. Highly disappointed as my money, time and energy is lost while UPS seems not caring about it. I am proceeding with further actions on it in my legal capacity, but wanted to share feed back here so that others can be alert.
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May 2024 by hakki etiz
I went there for amazon return the guy charge me $18 for box. They try to steal customer money
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May 2024 by Warren Curtis
Nobody leaves any good reviews, they only come here to complain about every little thing. I’m in this store probably 3 times a week and always receive top notch customer service. Was in there today and this ol’ lady was giving this long haired younger kid a problem. She was saying how she was going to complain because the service was “horrible”. Some people have nothing better to do that to make others miserable.
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May 2024 by Shauna Watkins
The best experience! I needed 300 pages of medical records scanned into a PDF file. One of the employees took the time to individually scan each page. The care and compassion for the project was overwhelming. Thank you!!
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December 2023 by Maryna Smirnova
I use it for Amazon returns mostly. Never had any issues. I highly appriciate that they work long hrs including nights and weekends.
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December 2023 by Brian Gentile
Patrick and Ronald are patient and professional. Great customer service.
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December 2023 by Stefani Petrova-Cecil
I just stopped by to return something from Amazon, and I didn’t even had my box taped. The gentleman at 5:45pm on 12/02 was extremely nice. It took him a minute to take care of me with the perfect attitude.
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September 2023 by Matthew Kuhns
Always very helpful, fast and friendly.
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September 2023 by Kelly Lee
Quick line. Friendly staffs.
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September 2023 by Swathi Kooturu
Helpful ups store guys!! I love to go to their store just because of the people who work there !!!
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September 2023 by Scott Ortegel
Poor attitude of clerk caused me to find a different branch.