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November 2023 by Veronica C
Sold my house and needed to store all items asap in storage. For first time experience, this cubesmart location was hassle free and got the unit size needed for great price. Very informative and helpful staff.
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November 2023 by John Sleggs
Very nice facility, friendly staff, and reasonable prices. Overall a great experience when you need peace of mind with your stored stuff.
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September 2023 by Thomas G.
Very simple process to rent a unit. Did everything online. Process to access the facility and unit was very simple. When I arrived to the unit, it was very clean as well. Would definitely use this service again.
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July 2023 by Michael Reynolds
I have been using a smaller unit but needed to upgrade when my daughter graduated. We needed to store an entire apartment until she relocates. Although I talked with a representative on Friday, but the unit wasn’t prepared on Saturday. (She did provide a unit number and code but it didn’t work). I arrived on Saturday morning and did the order online. Perfect! Everything worked, got new unit, code and lock number. Grabbed some carts and loaded. (I’d be a little concerned if I was a rep there, the app worked better than the rep).
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April 2023 by Jamie Barnes
Easy to get in and out of. Good customer service
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March 2023 by Roxanne Anderson
Sandy was very helpful, efficient and kind. She had great patience with each customer present. The storage is exactly what I need- very clean, secure and well priced.
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December 2022 by Marcia Willingham
Great Customer Service; the Ashburn staff are both capable and friendly…only issue is the prices increase too often with huge hikes in monthly rates.
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December 2022 by Liz Nugent
Staff was wonderful to deal with, facility clean and easy to access (but secure!)
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December 2022 by Lauren Baldwin
Excellent website, easy process, nice staff, seamless checkin, and great unit!
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November 2022 by Bob Shelton
Easy in and out. Self service is nice. I’d highly recommend.
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July 2022 by Brett Pierce
This place is awesome. I have a business and personal storage here and I wouldn’t choose another location. Perfectly regulated AC for the hot days.
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July 2022 by Faith A.
If it was possible to give this location a zero (0) star rating I would. I stopped in to purchase a few moving boxes and was met with an empty front desk area. I waited about 8 minutes puzzled by the empty space. The store manager (Ryan) arrived with a customer, from what appeared to be a facility tour. He continued speaking with her as they sat at his desk, never greeting or acknowledging me. I eventually spoke up and asked if he worked there. He looked at me irritated and yelled that he'd be with me once he's done. I was taken aback by the unprofessionalism and lack of courtesy. I try to support local businesses but frankly I could have made this purchase on Amazon and received better customer service. I did report this issue and was told that training would be the resolution but with how dismissed and disrespected I was, I DO NOT recommend this storage facility for any of their services.
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July 2022 by Tom Leary
The comparison between sizes and locations was pretty straightforward and the extra costs were clear up-front. We haven't had any issues with the space, and appreciate how we could do everything online without needing to physically go into the space to get set-up.
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July 2022 by James Flanagan
The staff at the Ashburn location did a great job. Very clean facility.
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May 2022 by Rafael Frias Jr
I really like this facility because for one, it's accessible in the early morning hours. The site is well-maintained and is secure like Fort Knox. I kid you not, access isn't just puncing in numbers. There are several access points required to identify you as an account holder and even then you still have to verify yourself through each point. I find this truly impressive because some people store items they want away from there homes and secured 24/7. The Cubesmart security system is no joke, but yet welcoming to those who have axons to the facility. Located next to the iFly and golf course in Loudoun County or Ashburn, VA. I went here for the first time in over two years and the items were in good condition and free of dust. I was amazed at how this climately controlled facility ensures your property looks the same going in after several years of just not checking up on it. And like I said the facility is so clean it could be a luxury apparent complex with all the bells and whistles. Automated lighting, security cameras everywhere. I mean everywhere. The interior is just as clean as the outside and there are several dollies available to move items in and out of the facility. The elevator only grants you access to your storage facility and no where else other than the entrance. I definitely recommend Cubesmart for short-term and long-term storage. By the way, they have an application that really makes conning to this location fun. But I won't disclose west the application does - let's just say it's a technological experience to anyone visiting the facility.
