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January 2024 by Diego Molina
By far the best car repair service. My suv has had issues since I purchased it, turns out the big dealership it came from did a shotty job getting the suv ready for resale. Who said lemon? Everyone at the Junction Plaza Craftsman went above and beyond getting everything taken care of, keeping me in the loop at every turn, and answering all my questions. It was a big job, and they did it quickly even though it was smack between the holidays; now my lemon is no more. Here’s to a tall sexy pitcher of sweet lemonade, cheers!
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December 2023 by Nicki Jhabvala
Took my car in for a state inspection and they told me I needed $2,500 in repairs, including brake work and an oil change. So I did it. The next day, the electric brake system stopped working. So I had to take it back in so they could correct their mistake.The day after that, the oil light came on as I was on a long road trip. They didn't add enough oil when they did the change, so I had to top it off on my trip and take it somewhere else to be sure nothing was wrong (and nothing was, thankfully).To Craftsman's credit, the VP called me after learning of this, apologized profusely and refunded for me for a good chunk of the work.
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December 2023 by JLowe
The best in the business. I am a regular now. No one knows cars better than Krystal! Especially my 2006 Nissan Altima with 190000 miles. They keep it running and healthy.
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December 2023 by Ira
My goodness, what an awesome group of ppl they have working here. Everyone from the Techs to the managers is knowledgeable, polite and courteous.Crystal, Matt and Richard actually LOVE AUTOMOBILES and their work and customer service is a reflection of that.The prices are extremely reasonable and the work is good quality.I see why they are ALWAYS BUSY! LolI’m grateful to have found them and am looking forward to them helping me restore and repair my Jeep!
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November 2023 by Margaret Hawley
Amazing Service!!! I asked Craftsman Auto Care -Ashburn to do the impossible and they exceeded expectations. My Tundra needed extensive work (Replace spark plugs, front struts replacement, rear shocks replacement, radiator replacement, and alignment) and of course the work needed to be done before Thanksgiving travel in a couple of days. What should have been a two day job was done in one day giving me time to pack at my leisure the next day and get ready for travel. The team took extra care to give great customer service. This is my third visit to Craftsman Auto Care-Ashburn and every visit has been pleasant with great customer service and fantastic work on my Tundra. A special thank you to Richard, Crystal, and Brandon for going beyond my expectation and setting a high standard of quality. I would definitely recommend Craftsman Auto Care-Ashburn for your auto needs.
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November 2023 by Jonathan Wilson
Craftsman technicians really understand what great customer service is all about. They spent a 1/2 hour this summer trying to get a rusty bolt off my license plate after I had just moved to the area. They patiently worked the problem and got the job done in a highly professional manner.Well done Craftsman Auto Care.
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October 2023 by Maggie OConnor
I have always had anxiety regarding car issues. So coming here was a breath of fresh air. From the moment I opened the door they were friendly, supportive and concise. I appreciated how they broke everything down in an understandable manner and keep me informed through out the whole process. I would 10/10 recommend and will be back!Services: General repairs & maintenance
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October 2023 by Alex
I went here to get my state inspection done, and it was my first time. Even though there was a wait time (my fault for waiting till the end of the month), I was accommodated and used their waiting area to get some work done; it was clean, cozy, quiet, and had free wifi! Everyone (Krystal and John/Josh?? -sorry-) was super nice and informative about what to look out for as my car is a bit older. I will definitely be back!
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October 2023 by Ken Lin
The staff here is knowledgeable, professional and has great customer service. I brought my Toyota Supra here to get new wheels and tires installed. I must admit I was a bit hesitant, but I had the great pleasure to work with Jonathan and CK. They ensured me thing would be handled with professionalism and they delivered. Any issues I came upon, they would address and have it taken care of. This is what customer service should be like.
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October 2023 by Google User
Customer service is great and they are very communicative but Christ almighty was it expensive. I brought my car in after my car lost power. I asked them to check the alternator because the battery was newly installed. The next day they said my car was ready and that all they did was a change the battery because it was defective. I asked if the alternator was ok. The guy didn’t sound too confident that they checked it but the car was working so I thought it was fine. The paperwork didn’t mention anything about the alternator. So they charged me $175 for a diagnostic fee and in total it was $450 to basically test and replace the battery. Good service but I cannot justify going back because of the cost.
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October 2023 by John
I need to call out Craftsman Auto Care! I was driving to work one morning when my check engine light came on, then my check oil light, as I'm starting to pull over my engine exploded. Yes, blew up! A connecting rod blew out of it. Everyone was okay and my car was kind of okay. Just needed a new engine.I got it towed to the dealership. I felt like they laughed me out of there. So, I got it towed to Craftsman Auto Care. They gave exceptional service. First off, I was given their loaner car for free. Second off, I was given three quotes. I got one for a new engine, salvaged engine, and a used one. I took the salvaged one. They installed it for a very affordable amount. Well, it was for about $6200. About as good as it can get for an engine. Now, I have a new car to drive around for at least two more years (which is what I need) if not ten more years.I highly recommend them to anyone who needs their car to run well. I will be taking my car to them for now on.
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October 2023 by Dorrzun (Dorrzun)
Solid company that is intent on providing great quality service with modern style. JK and Jonathan were very personable and great at answering/explaining anything I needed.Safety inspection for $20 bucks, and I even received a digital invoice and SMS notifications. They directed me to another company nearby for my emissions testing (not available at this location), but I thought it was neat they didn't hesitate to make a recommendation, even if it wasn't their company.Looking forward to next visit!
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September 2023 by Sastry Vedula
Craftsman Auto Care-Ashburn is a very clean place. Jonathan and his team are awesome. I have been in the Washington Metro Area for 30 + years. This shop stands out compared to all the others. This shop in my opinion is In the top 1 percent of Auto care shops. I left my car for VA state inspection and safety inspection with this Auto care. They completed everything on time and above all I felt they are honest and trustworthy. Before visiting them I visited a few other auto care facilities in Ashburn. But I decided this facility because it stood out! Exceptional!Services: Auto emissions testing
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August 2023 by Hilda M.
Great service staff was great cost was in line with competition. Gave suggestions on future repairs without any scare tactics. I trusted them with my corvette, I recommend this shop.
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August 2023 by Bob Renzi
They took me at the end of the day and repaired my tire promptly. The service people went out of their way to make sure I was satisfied.Service: Tires
