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September 2023 by Brian
This location seems to have an ongoing issue keeping favorites in stock. It seems like whenever I go through the drive-thru, they are out of Chocolate ice cream and out of hot fudge topping. I've never experienced this with any other Baskin Robbins. It was this way even before their renovation a while ago. Very puzzling. Today they were out of Chocolate Ice Cream and Hot Fudge topping at 5:10pm...
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July 2023 by Kelly Lee
Waffle cones didn't feel fresh. It was not crunch and felt old.They also didn't have the ice flavors i wanted.
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July 2023 by Jonathan R
1) Always a long wait.2) Got hand packed quart, which was overpacked into 2 pints (to the point where the lids didn't seat well with no bag. Less than a minute after I left the drive-through, it began to melt all over my interior on a 5 minute ride to Brambleton. When I got home, I realized the ice cream was very soft and melted inside.
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June 2023 by Morgan Jenkins
On a rush home I needed to pick up a cake and wanted to ensure they had the flavor I wanted before I went 10 minutes out of the way.I called baskin robins for 30 minutes with no answer at all. Once I arrived at the store, while looking at the cake selection I called the store once again to see if the phone was connected and If the two employees were able to hear.The phone was definitely connected and you could hear the ring throughout the entire store. The employees just simply ignored it. I am extremely disappointed.
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May 2023 by Jocelyn Alfaro-Calderon
Always disappointed here, there seems to always be an extremely long wait for ice cream when there is absolutely no one in line. They favor drive thru orders which is understandable, however they should consider hiring more employees or learning to handle drive thru and front counter. You’d think coming inside would be faster but it really isn’t here at this location. Your best bet is going through drive thru for faster service. Every now and then my order will be messed up, make sure to check ur items before you leave so you can come inside and have them fix it!
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March 2023 by Mayank Mehta
I wish I can give negative ratings, today we purchased chocolate and peanut butter ice cream and they both tasted really stale with very weird chemical taste. Never coming to this store again!
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December 2022 by Aksa Malik
Ordered a cake for my son’s birthday with a nationals MLB theme. Picked up the cake and noticed that the MLB team was incorrect and let the manager know. Not only was she very rude but told me there’s nothing that could be done since the cakes are made offsite. I asked if I could just a cake from the the freezer she said I could but those are 2 weeks old. the manager reached out to the owner that said give a refund and trash the cake. Her advice to me there are other places to get a cake go there.
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November 2022 by Hersh Sandhoo
Horrible selection, messed up simple orders, refused to correct. Never seen an ice cream store without chocolate ice cream, hot fudge and puts almonds when asked for walnuts.
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March 2022 by St Spencer
Order two triple scoops though Uber Eats, one as a sundae. Ordered Strawberry cheesecake, Icing on the Cake, and Cotton Candy. Got 3 scoops of plain strawberry.For the sundae I ordered Oreo Cookies and Cream, Made with Snickers, and Reese Peanut Butter cup with hot fudge, peanut butter topping and cookie dough pieces. I got 3 scoops Oreo Cookies and Cream, and either a drop or two of chocolate syrup.Wish I had read the reviews before I ordered. Usually merchants call if they are out of something so you can cancel or substitute, as with Uber Eats, you don't know something is wrong until it arrives and by then it is too late. Clearly they are frequently out of flavors, and either don't really read the orders or are out of toppings as well. I'll skip this location from now on.
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October 2021 by Luke Nylund
Showed up at 8:46pm to grab some cones for the kiddos. Met by Rude Anna who told me they were closed. Then slammed the window in our faces. They pour a ton of money redesigning this place - in Loudoun County - and continue to hire Trash. This place is a dump - run by Trash.
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June 2021 by My-Anh L.
Carol provides exceptional customer service! When I let her know that our ice cream cake order was wrong, she went above and beyond to resolve it. She apologized, tried to figure out what went wrong and assured me that she would take care of my next order. She is quick to respond and knows how to treat her customers right! We are thankful for her and the entire Baskin Robbins team for always taking care of us.
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June 2021 by Nghi Doan
Stopped by for a shake on a very hot day, very satisfied !
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May 2021 by Lumen Lee
Nice people, however, this place rarely has any flavors. Today I drove by and asked for a vanilla ice cream and they didn’t even have vanilla. It baffles me how an ice cream shop doesn’t have the most basic flavor! They also never seem to have donuts in stock or banana splits. Very annoying. Something the service is terrible because the workers can’t hear what people are saying. I understand if they need an order to be repeated once or twice, but five?? No...that’s just pushing it. Best to try your luck at another Baskin Robbins location.
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March 2021 by Snehal Chaudhari
Cute drive thru place in a beautiful strip mall
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February 2021 by Kamran Shaukat
Didn’t have a pleasant experience. They were out of bananas. Half way through placing the order they ran out of hot dude and didn’t have more prepared. Left the half prepared order and Went to Dairy Queen instead.
