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January 2024 by Craig Spisak
Some incredible values for sure.
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November 2023 by Tawnya
I could buy one of everything in this store. This was my first time visiting as I just moved to the area and always bought on line.
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November 2023 by D Alexandre
A lot of good choices ?
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November 2023 by Marlynn Veltri
Love this store!
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November 2023 by Erin skinner
They have nice products for kids but the store is often messy.
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November 2023 by Sam M.
Returning an item took more than 30 minutes. There were many people waiting and clearly there was a mismanagement in the processing and timing on returns. To make the matters worse, they were randomly letting people use the purchase lane to return items.
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November 2023 by Md Nazmul kabir Sikder
I have long been an admirer of Zara’s products; however, the quality of customer service in their outlets, particularly this specific store, leaves much to be desired. On numerous occasions, my visits have been marred by interactions with sales representatives who exhibit a lack of enthusiasm for assisting customers. While I am hesitant to make assumptions about their behavior, I can’t help but wonder if my skin color might be influencing their demeanor, as I am brown-skinned.Such treatment feels demeaning and is utterly unacceptable. I had initially chosen to remain silent, but the consistency of this poor service compels me to speak out. This ongoing issue indicates a serious problem, whether it be a glaring lack of professionalism or, even more concerning, a potential issue of racism within the staff.I strongly urge Zara to take immediate action, providing comprehensive training to all employees who interact directly with customers. It is vital that every customer, regardless of their background, feels welcomed and valued in your stores.
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August 2023 by Danisha Lee
I waited over an hour in a short line downstairs. The upstairs line wasn’t moving so an employee redirected 5 of us to go downstairs. No employee was at the register and when they did arrive, they were moving very slowly and the extra employees around were just talking to each other and pointing at the line. I’m patient but this was ridiculous. Terrible service.
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August 2023 by Akeem K.
Horrible service. The hours listed are false walked in at 8 pm on a Wednesday when the hours stated closing at 9pm and was turned around I have been in this store on multiple occasions they literally hire all people without good customer service skills and playing around and rude because they know noone will do anything about it. Go elsewhere the place is trash.
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August 2023 by Shades Styling
I went into Zara to pick up a few items for a wedding and as usual all the items are cut only for women that have a small bust size. I requested an employee “LaPria” to please assist me with swapping out sizes in the fitting room she told me she would be right back. I waiting for about 10 minutes or so only to realize she was not coming at all. So I went out to swap it myself and I walked past her before I did it. She didn’t utter a word. I come back to see her trying to clear out my dressing room and I told her I had to go swap the sizes myself and how come she never came to help me. She did not respond to me at all. As I’m in the fitting room I hear her talking to another employee about how I should’ve selected the right size in the first place then she goes on cussing the entire time mind you about how a metro bus driver beat her up and how she was going to get people to beat them up. It really and truly was the most unprofessional experience. I was so annoyed and ended up leaving the fitting room.
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August 2023 by Arushi Sharma
If I could give negative stars, I would. The service here is so slow and rude. They took over 30 mins to get through two people’s returns because the cashiers were talking and joking amongst themselves. If zara doesn’t improve the service at this location, they’re gonna to out of business very soon.
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July 2023 by Michael M
Zara's was great. Lots of unique summer men's clothes. Prices are discounted as well. Somewhat of a wait at the register though.
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July 2023 by King Crowder
Love the store and ambiance however they need more people at the register’s because on weekends you can be in line for 20mins easily. Almost always only one register open. One time I was in the Childrens line buying a dress for my daughter and once I got to the front of the line I was told the line was now closed and I had to go upstairs! You can imagine how furious I was.
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July 2023 by Kes Crandall
Zara is a terrible cooperation. They always have incredibly long return lines. Their customer service is one of the worst in the industry. Once I waited 1.5 hours for a return with my girlfriend and usually it's more than 30 min.
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June 2023 by Dee K.
If it wasn't for the "Zara" sign above the entrance, I might have thought I was in Marshall's.So Fashion Centre at Pentagon City with the Ritz-Carlton and expensive stores pretending to be all posh. One step into the women's dept of Zara brought on a quasi panic attack due to the sheer disorganization; clothes strewn on the floors; customers dragging dresses behind them basically using them as a broom to sweep the floor. In the men's department, I pulled a shirt from the rack and asked for another ssize. The shirt was marked $34.99, but the sale rep promplty tore off the sale sticker and said the shirt was mispriced that "shoppers like to stick sale tags on clothing" to try to get a discount.
