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March 2024 by Travis Neighbors
Excellent service ?
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February 2024 by Bronte Stewart
Tracy at Pentagon City Mall in the VA Zales store was were helpful, patient, and professional. She help decide on a purchase even though I only came in the store to pickup and item. Thank Tracy.Btw, a physical altercation happened near the store and both representatives remained calm and professional. Leah flagged down a security to look into that situation. Thankfully no one in the store was hurt!?
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February 2024 by Kecia Kirby
I visited zales yesterday my daughter is a long time customer at this location.I was returning a Christmas gift that I didn't really like and Tracy went out her way to find something wrong with the item I never wore the necklace I didn't even take out the box I also had to call my daughter she asked Tracy to look her up in the system which she never did ,she went out of her way not to resolve my issue so I decided to take the item and leave rather then to go back and forth.This was my first time here and it will be my last time I felt racially profiled by another black women how sad.
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February 2024 by Mista T
Leigh was excellent her pre station and service assistance. Thank you.
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February 2024 by Justin Solito
Tracy did phenomenal in helping me. Please give her a raise. Thank you Tracy!
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February 2024 by Alicia Evans
Tracy was awesome. She inspected and cleaned my rings thoroughly. I have been going to Zales for many years and this was the best experience I ever had. Moving forward I will only be coming to this Zales store. Plus we share the same middle name.
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February 2024 by Nicole Williams-Hill
Tracy was very professional and pleasant. Very knowledgeable as well. Thanks Tracy
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February 2024 by Kevin Hackett
I came to the ZALES store in the Pentagon Mall it was the best experience I've ever had at a jewelry store. They were polite and very knowledgeable. I would recommend this location to everyone.
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February 2024 by L Brown
Excellent Customer Service!!! Thank you so much Tracy and Leah for all your assistance. I appreciate you taking the time to answer all of my questions.
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January 2024 by Ricky Robertson
Tracy was great.
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January 2024 by Anita Robertson
Tracy and the azalea team was amazing! Getting a repair on a family heirloom.
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January 2024 by Kelley Smith
Tracy and Rachel were the best ?
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December 2023 by Jacklyn Mathew
Enjoyed my time picking up more and even purchasing a gift for my fiancé. They were knowledgeable about financing options and made sure I knew all of my options before choosing one.
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December 2023 by Amy McDevitt
The employee who helped me last week with my ring cleaning was so friendly and got to me as quickly as possible. She has a huge smile on her face and was very warm. Nice and efficient visit.
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December 2023 by Jasmin Dancy
I had the most beautiful experience at the Pentagon City Zales working with Tracy today. She was so patient and attentive to my needs. She made my shopping experience fun and memorable.
