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July 2024 by Nija Andrews
Tracy was super awesome !!!!! She help and went above and beyond i love her energy and how patient and sweet she was . When my jewelry wasn't here on time she helped me cope with my anger and went out of her way the next day to personally text me and tell me my jewelry was here ! BEST SALES WOMAN EVER
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July 2024 by danny soto
The associate assisting us, Tracy, at your Fashion Center Mall was not only professional, well versed in her field, but also provided my fiancé and I most excellent, I’d most definitely would look forward to seeing her again
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July 2024 by Jake Murphy
I am a returning customer to Zales as I have had great service with them previously at other stores. I purchased an engagement ring at the location in Pentagon City on 06/21/24 and per usual had a wonderful experience.
I came in with my fiancé on 06/25/24 at around 1pm for a ring sizing and to have her new ring sent off to be resized. The lights were almost all off, but there was another gentleman being helped, so we asked if we could be helped as well. We were met with complete opposite attitudes than ever before. The lady who was available did not even say hello, or introduce herself, and was almost unwilling to help with this small, simple task. She rolled her eyes when asked if we could do this today. Once she tested 2 sizes she got up from the counter and went to the register and she was not even wearing shoes. Once she got to the register she told us they would not take my ring to be resized because they were doing inventory and would not take it until at least 06/28/24. I have never had this issue and was a little taken back because it didn’t make sense to me why my already purchased ring would affect their inventory. She said the store manager was behind her and she also said “yes I won’t take the ring because of inventory just come back”
I ended up calling a different Zales and they were shocked with this incident and said the at this store should have had no problem taking my ring and sending it off. I will not be coming back to this Zales in Pentagon City if this is the way they treat customers. I will take my business to the other friendly store.
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June 2024 by Angel Aragundi
Nicole was amazing, she had a lot of patience helping me find a piece that I would like. Apart from that she also helped me send in some jewelry for repairs. I would recommend this location and I'll definitely be back.
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May 2024 by Dominique Brevard
I recently visited Zales and had the pleasure of being assisted by Nicole. Her exceptional customer service and extensive knowledge made my experience truly outstanding. Nicole's warm and welcoming demeanor immediately put me at ease as I navigated through the store.
Her professionalism, expertise, and friendly approach make her an invaluable asset to the Zales team. I highly recommend seeking out Nicole for anyone looking for an exceptional jewelry shopping experience.
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May 2024 by _ BIGPOPPALOBO
Very easy to work with. Made me feel comfortable. Tracy immediately greeted me and let me know she would be right with me and as promised helped me right away. Thank you again for the great experience.
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April 2024 by jimmie jackson
Leah, you made my wife and I very happy!! She got my vote for associate of the month, thanks so very much!
- Jimmie J and wife
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March 2024 by Travis Neighbors
Excellent service ?
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February 2024 by Bronte Stewart
Tracy at Pentagon City Mall in the VA Zales store was were helpful, patient, and professional. She help decide on a purchase even though I only came in the store to pickup and item. Thank Tracy.Btw, a physical altercation happened near the store and both representatives remained calm and professional. Leah flagged down a security to look into that situation. Thankfully no one in the store was hurt!?
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February 2024 by Kecia Kirby
I visited zales yesterday my daughter is a long time customer at this location.I was returning a Christmas gift that I didn't really like and Tracy went out her way to find something wrong with the item I never wore the necklace I didn't even take out the box I also had to call my daughter she asked Tracy to look her up in the system which she never did ,she went out of her way not to resolve my issue so I decided to take the item and leave rather then to go back and forth.This was my first time here and it will be my last time I felt racially profiled by another black women how sad.
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February 2024 by Mista T
Leigh was excellent her pre station and service assistance. Thank you.
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February 2024 by Justin Solito
Tracy did phenomenal in helping me. Please give her a raise. Thank you Tracy!
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February 2024 by Alicia Evans
Tracy was awesome. She inspected and cleaned my rings thoroughly. I have been going to Zales for many years and this was the best experience I ever had. Moving forward I will only be coming to this Zales store. Plus we share the same middle name.
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February 2024 by Nicole Williams-Hill
Tracy was very professional and pleasant. Very knowledgeable as well. Thanks Tracy
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February 2024 by Kevin Hackett
I came to the ZALES store in the Pentagon Mall it was the best experience I've ever had at a jewelry store. They were polite and very knowledgeable. I would recommend this location to everyone.
